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Contact Center Associate Jobs in Easley, SC (NOW HIRING)

BJU Education Group

Customer Care Associate

Greenville, SC · On-site

$12.75 - $17.50/hr

As a Customer Care Associate at BJU Press, the ideal candidate will play a supporting role on the ... Prior contact center experience is helpful An applicant for a position in the Bob Jones University ...

BJU Education Group

Customer Care Associate

Greenville, SC · On-site

$13.75 - $18.75/hr

As a Customer Care Associate at BJU Press, the ideal candidate will play a supporting role on the ... Prior contact center experience is helpful An applicant for a position in the Bob Jones University ...

Ahold Delhaize

PT Center Store Associate (487248)

Greer, SC

$14.75 - $16.75/hr

Evening Part Time Center Store Associate Food Lion provides equal employment opportunities to all ... If you have a disability and require assistance in the application process, please contact our ...

Ahold Delhaize

PT Center Store Associate (236869)

Lyman, SC · On-site

$14 - $16.25/hr

... Part Time Center Store Associate Food Lion provides equal employment opportunities to all ... If you have a disability and require assistance in the application process, please contact our ...

Samsung

System Admin

Simpsonville, SC · On-site

Qualifications Minimum of Associate's Degree required 3-5 years Sun Solaris & Unix/Linux ... Desired Contact center experience To Apply Click Here: Additional Information To Apply Click Here:

Samsung

System Admin

Simpsonville, SC · On-site

Qualifications • Minimum of Associate's Degree required • 3-5 years Sun Solaris & Unix/Linux ... Contact center experience To Apply Click Here: Additional Information To Apply Click Here:

Five Below

Sales Associate - Part Time

Anderson, SC

$12.25 - $16.50/hr

... contact you for future opportunities.If you want to be at the heart of Five Below's energy, our part-time Sales Associates are right in the center of the action. We're looking for candidates with a ...

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Contact Center Associate information

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How much do contact center associate jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for contact center associate in Easley, SC is $20.54, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $22.55 per hour, depending on experience, location, and employer.

What is a contact center associate?

Contact Center Associates are professionals who handle inbound and outbound customer interactions on behalf of a company, typically via phone, email, chat, or social media. They assist customers with inquiries, resolve issues, process orders, and provide information about products or services. Strong communication, problem-solving skills, and the ability to manage multiple tasks are essential for this role. Contact Center Associates play a key part in ensuring customer satisfaction and maintaining a positive company image.

How does a contact center associate typically collaborate with other departments to resolve customer issues?

Contact Center Associates often work closely with teams such as technical support, billing, and product specialists to resolve complex customer inquiries. When an issue falls outside their direct expertise or authority, associates escalate cases or coordinate with the relevant department, ensuring accurate and timely solutions. Effective communication and documentation are essential, as associates need to relay customer details and follow up as needed to track progress. This collaborative environment helps associates learn about different business functions, potentially opening pathways for career advancement within the company.

What are the key skills and qualifications needed to thrive as a contact center associate, and why are they important?

To thrive as a Contact Center Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is often required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help associates deliver outstanding customer experiences. These skills ensure efficient issue resolution, enhance customer satisfaction, and support team performance in a fast-paced, service-oriented environment.

What are the most commonly searched types of Contact Center jobs in Easley, SC?

The most popular types of Contact Center jobs in Easley, SC are:

What cities near Easley, SC are hiring for Contact Center Associate jobs?

Cities near Easley, SC with the most Contact Center Associate job openings:

Contact Center Associate jobs near you
Infographic showing various Contact Center Associate job openings in Easley, SC as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $42,731 per year, or $20.5 per hour.

Customer Care Associate

Greenville, SC • On-site

BJU Education Group
See more jobs at BJU Education Groupexternal

$12.75 - $17.50/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

ROLE SUMMARY: As a Customer Care Associate at BJU Press, the ideal candidate will play a supporting role on the Customer Services team by handling incoming and/or outgoing customer calls on behalf of BJU Press and ensuring customer satisfaction.
ABOUT BJU PRESS & THE ROLE
Vision: We want Christian education to be transformational in the lives of students as they grow in their faith and knowledge of our Savior, Jesus Christ.
Mission: We produce transformational products and services for Christian educators.
Brand Promise: We empower educators to prepare students to live in light of eternity.
About the Team: The purpose of the Customer Service team is to provide support and assistance to customers before, during, and after a purchase, aiming to address their questions, resolve issues, and ultimately create a positive experience. The Customer Services team seeks to support the mission of BJU Press by fostering customer loyalty and helping to build strong relationships with the brand by ensuring customer needs are met with empathy and timely action.
KEY RESPONSIBILITIES:
  • Respond to Customer Inquiries: Answer questions about Press offerings, book or streaming availability, pricing, shipping, and digital access.
  • Process Orders: Assist customers in placing new orders and extension orders for physical and digital resources.
  • Resolve Complaints and Issues: Handle concerns related to missed deliveries, damaged products, billing errors, or access problems.
  • Update Customer Records: Maintain accurate customer information in the system, including addresses, payment details, and preferences.
  • Provide Product Information: Educate customers on the company's publications, upcoming releases, and promotions.
  • Level 1 Technical Support: Assist users with accessing digital editions or troubleshooting issues with the publisher's website or app.
SKILLS AND ATTRIBUTES NEEDED TO SUCCEED IN THIS ROLE:
  • Strong communication skills: Clear verbal and written communication, active listening to understand customer needs, while maintaining a professional and courteous tone
  • Customer Service Orientation: Empathy and patience, conflict resolution, and ability to handle complaints and de-escalate situations.
  • Technical Proficiency: Familiarity with CRM systems and call center software, basic troubleshooting for digital platforms.
  • Attention to Detail: Accurate data entry
  • Problem-solving abilities: Identifying customer issues quickly and offering effective and creative solutions.
  • Time Management: Managing high call volumes efficiently, prioritizing tasks and multitasking under pressure.
  • Familiar with Microsoft Office
REQUIRED QUALIFICATIONS:
  • Bachelor's degree OR trade certification OR 2+ YOE OR equivalent demonstrated aptitude
  • Teaching experience is preferred
  • Prior contact center experience is helpful

An applicant for a position in the Bob Jones University group - Bob Jones University, Bob Jones Academy or BJU Press - must be a born-again Christian who has a personal relationship with Jesus Christ. Each applicant must agree with and affirm the Bob Jones University creed, mission (see https://www.bju.edu/about/creed-mission.php) and core biblical doctrines regarding areas such as the Bible, the triune God, man and salvation, etc. Employees are expected to maintain a conservative lifestyle and support the group's positions on issues such as beverage alcohol and addictive substances, creation, marriage and human sexuality and the sanctity of life, etc., (https://www.bju.edu/about/positions.php). Employees are to be active members of a local Bible-believing church which holds orthodox theology. Whether in the classroom, online, through student activities, or through the preparation of educational materials for Christian schools and homeschool families, applicants must be committed to providing students an excellent, world-class education from a biblical worldview that prepares them for a lifetime of service for Jesus Christ.
#LI-Onsite
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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