ZipRecruiter

Log In

1

Contact Center Associate Jobs in Wisconsin (NOW HIRING)

ARStrat

Call Center Supervisor- Remote

Manitowoc, WI · Remote

Associate or Bachelor's degree preferred. * 2+ years of experience in a healthcare call center or ... Experience: * 1+ years of leadership experience in a contact center, healthcare operations, or ...

KOHLER

Customer Service Supervisor

Kohler, WI

... contact center goals. The Supervisor develops, coaches, and engages a team of trained associates who deliver branded experiences for Kohler and Sterling end consumers, distributors, retailers, and ...

Kohler Co.

Customer Service Supervisor

Kohler, WI

... contact center goals. The Supervisor develops, coaches, and engages a team of trained associates who deliver branded experiences for Kohler and Sterling end consumers, distributors, retailers, and ...

Kohler Co.

Customer Service Supervisor

Kohler, WI

... contact center goals. The Supervisor develops, coaches, and engages a team of trained associates who deliver branded experiences for Kohler and Sterling end consumers, distributors, retailers, and ...

Kohler Co.

Customer Service Supervisor

Kohler, WI · On-site

... contact center goals. The Supervisor develops, coaches, and engages a team of trained associates who deliver branded experiences for Kohler and Sterling end consumers, distributors, retailers, and ...

KOHLS

Administration Specialist I (onsite)

Menomonee Falls, WI · On-site

$46K - $63K/yr

... to our current associates, former associates, business partners and vendors. What You'll Do ... Contact Center & vendors to generate solutions based on procedures and best practices * Complete ...

New

Quartz

Manager, Technology Operations

Madison, WI · On-site

$116K - $146K/yr

Or associate degree in information technology, computer science, or related field with 8+ years of ... Working knowledge of voice administration platforms, including CCaaS (contact center as a service ...

Quartz

Manager, Technology Operations

Madison, WI · On-site

$116K - $146K/yr

Or associate degree in information technology, computer science, or related field with 8+ years of ... Working knowledge of voice administration platforms, including CCaaS (contact center as a service ...

previous pagenext page

Showing results 21-40

All JobsContact Center Associate JobsContact Center Associate Jobs in Wisconsin

Contact Center Associate information

How does a contact center associate typically collaborate with other departments to resolve customer issues?

Contact Center Associates often work closely with teams such as technical support, billing, and product specialists to resolve complex customer inquiries. When an issue falls outside their direct expertise or authority, associates escalate cases or coordinate with the relevant department, ensuring accurate and timely solutions. Effective communication and documentation are essential, as associates need to relay customer details and follow up as needed to track progress. This collaborative environment helps associates learn about different business functions, potentially opening pathways for career advancement within the company.

What is a contact center associate?

Contact Center Associates are professionals who handle inbound and outbound customer interactions on behalf of a company, typically via phone, email, chat, or social media. They assist customers with inquiries, resolve issues, process orders, and provide information about products or services. Strong communication, problem-solving skills, and the ability to manage multiple tasks are essential for this role. Contact Center Associates play a key part in ensuring customer satisfaction and maintaining a positive company image.

What are the key skills and qualifications needed to thrive as a contact center associate, and why are they important?

To thrive as a Contact Center Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is often required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help associates deliver outstanding customer experiences. These skills ensure efficient issue resolution, enhance customer satisfaction, and support team performance in a fast-paced, service-oriented environment.
What are the most commonly searched types of Contact Center jobs in Wisconsin? The most popular types of Contact Center jobs in Wisconsin are:
What cities in Wisconsin are hiring for Contact Center Associate jobs? Cities in Wisconsin with the most Contact Center Associate job openings:
Contact Center Associate jobs near you
Infographic showing various Contact Center Associate job openings in Wisconsin as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Client Contact Center Specialist

Johnson Financial Group

Racine, WI • On-site

$16 - $21/hr

Full-time

Re-posted 2 days ago

Johnson Financial Group rating

8.8

Company rating: 8.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Overview
This position is a primary source of contact for Johnson Bank customers through various electronic methods. This position supports all consumer and commercial banking services. Associates in this role may work on corporate projects and provide input and recommendations on how best to implement and support the initiatives.
KEY RESPONSIBILITIES
  • Provides an exceptional customer service experience to all Johnson Bank customers (internal and external) through various electronic methods.
  • Assists Consumer, Private, and Business Banking customers and team with the with deposit and loan account inquires, digital suite of services including but not limited to enrollments, bill pay and Zelle service requests, password reset, account unlocks, personal financial management, external transfers, related account maintenance, issue resolution, and appropriate customer follow up.
  • Acts as an advisor to account owners to gain understanding of account or business need/problem; proactively works to identify needs of the customer through independent analysis and generates appropriate referrals.
  • Participates in educational opportunities to stay abreast of industry trends and advancements including review of MyJFG upgrades, telephony upgrades, Consumer product enhancements, financial regulations, procedure changes, and participation in advisory/professional groups, forums, and conferences.

Cross Sales and Referrals
  • Knowledge of full portfolio of JFG products; ability to cross-sell full breadth and depth of
  • Responsible for establishing, building, and maintaining strong internal relationships across all lines of business to ensure consistent and frequent referral activities.
  • Expand new and existing relationships by advising and recommending appropriate solutions that will exceed client expectations.
  • Consistently meets or exceeds cross sell/referral goals.

Required Experience
  • Strong customer focus and desire to deliver exceptional customer service.
  • Two to four years of customer facing experience preferred.
  • Minimum two - three years banking experience preferred.
  • Utilizes different approaches to provide long term solutions; can see opportunities where others cannot.
  • Strong knowledge of Consumer deposit products is desired.
  • Ability to work independently and as a team, multi-task in a fast-paced environment, good organizational skills, make quality decisions, and meet deadlines while delivering a positive customer experience.
  • Strong verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
  • Solid PC skills including Microsoft Office Suite.
  • Ability to adapt quickly to situations and change with exceptional problem-solving skills.

Come as you are.
Our culture embraces diversity, equity, & inclusion; one where everyone feels valued and heard. For more information on JFG's culture and diversity efforts, including our employee resource groups, please visit the Diversity section of our career website.

What Johnson Financial Group employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply