... Center. The Patient Access Associate answers patient questions, provides patient education and ... contact us.
... Center. The Patient Access Associate answers patient questions, provides patient education and ... contact us.
Call Center Sales Manager
Covington, GA · On-site
Associate's degree Bachelor's preferred * at least 5 years' experience in Phone Sales within a contact center setting * At least 3 years' experience leading a Phone Sales team * Direct to Consumer ...
Call Center Sales Manager
Covington, GA · On-site
Associate's degree Bachelor's preferred * at least 5 years' experience in Phone Sales within a contact center setting * At least 3 years' experience leading a Phone Sales team * Direct to Consumer ...
Call Center Sales Manager
Covington, GA · On-site
Associate's degree Bachelor's preferred * at least 5 years' experience in Phone Sales within a contact center setting * At least 3 years' experience leading a Phone Sales team * Direct to Consumer ...
Call Center Sales Manager
Covington, GA · On-site
Associate's degree Bachelor's preferred * at least 5 years' experience in Phone Sales within a contact center setting * At least 3 years' experience leading a Phone Sales team * Direct to Consumer ...
Associate Degree, Certification or Equivalent Combination of Training and Experience * Minimum 3 years of experience in a supervisory role in a BPO contact center. * Strong leadership, communication ...
Quick apply
Associate Degree, Certification or Equivalent Combination of Training and Experience * Minimum 3 years of experience in a supervisory role in a BPO contact center. * Strong leadership, communication ...
Join the Evaluations Systems group of Pearson customer contact center team where we are dedicated ... Advanced Associate * Location: This is a remote position based in the United States. * Hours: This ...
Join the Evaluations Systems group of Pearson customer contact center team where we are dedicated ... Advanced Associate * Location: This is a remote position based in the United States. * Hours: This ...
Warehouse Operator, Data Center Associate Time Type: Full Time Responsible for providing and ... contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your ...
Warehouse Operator, Data Center Associate Time Type: Full Time Responsible for providing and ... contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your ...
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Call Center Specialist {174109}
Covington, GA · On-site
$20/hr
S. This role will develop and deliver training for associates at multiple experience levels ... Experience delivering training, coaching, or quality support within a Customer Care, Contact Center ...
New
Quick apply
Be Seen First
Call Center Specialist {174109}
Covington, GA · On-site
$20/hr
S. This role will develop and deliver training for associates at multiple experience levels ... Experience delivering training, coaching, or quality support within a Customer Care, Contact Center ...
New
Distribution Center (DC) Loss Prevention Team Member
Jeffersonville, GA · On-site
$13.25 - $15.50/hr
Who You Will Work With You work closely with distribution center associates, visitors, and leadership teams as a key point of contact for safety and security matters. Your ability to remain calm and ...
Distribution Center (DC) Loss Prevention Team Member
Jeffersonville, GA · On-site
$13.25 - $15.50/hr
Who You Will Work With You work closely with distribution center associates, visitors, and leadership teams as a key point of contact for safety and security matters. Your ability to remain calm and ...
Distribution Center (DC) Loss Prevention Team Member
Jeffersonville, GA · On-site
$13.25 - $15.50/hr
Who You Will Work With You work closely with distribution center associates, visitors, and leadership teams as a key point of contact for safety and security matters. Your ability to remain calm and ...
Distribution Center (DC) Loss Prevention Team Member
Jeffersonville, GA · On-site
$13.25 - $15.50/hr
Who You Will Work With You work closely with distribution center associates, visitors, and leadership teams as a key point of contact for safety and security matters. Your ability to remain calm and ...
Distribution Center (DC) Loss Prevention Team Member
Jeffersonville, GA · On-site
$13.25 - $15.50/hr
Who You Will Work With You work closely with distribution center associates, visitors, and leadership teams as a key point of contact for safety and security matters. Your ability to remain calm and ...
Distribution Center (DC) Loss Prevention Team Member
Jeffersonville, GA · On-site
$13.25 - $15.50/hr
Who You Will Work With You work closely with distribution center associates, visitors, and leadership teams as a key point of contact for safety and security matters. Your ability to remain calm and ...
Associate Degree, Certification or Equivalent Combination of Training and Experience * Minimum 3 years of experience in a supervisory role in a BPO contact center. * Strong leadership, communication ...
Associate Degree, Certification or Equivalent Combination of Training and Experience * Minimum 3 years of experience in a supervisory role in a BPO contact center. * Strong leadership, communication ...
Bank Associate - Mid-Shift
Savannah, GA · On-site
$11.25 - $15.25/hr
MCI assists companies with business process outsourcing, staff augmentation, contact center ... We are seeking a motivated and customer-focused Bank Associate to join our team providing essential ...
Bank Associate - Mid-Shift
Savannah, GA · On-site
$11.25 - $15.25/hr
MCI assists companies with business process outsourcing, staff augmentation, contact center ... We are seeking a motivated and customer-focused Bank Associate to join our team providing essential ...
Bank Associate - Mid-Shift
Savannah, GA · On-site
$11.25 - $15.25/hr
MCI assists companies with business process outsourcing, staff augmentation, contact center ... We are seeking a motivated and customer-focused Bank Associate to join our team providing essential ...
Bank Associate - Mid-Shift
Savannah, GA · On-site
$11.25 - $15.25/hr
MCI assists companies with business process outsourcing, staff augmentation, contact center ... We are seeking a motivated and customer-focused Bank Associate to join our team providing essential ...
Bank Associate Mid-Shift
Savannah, GA · On-site
$11.25 - $15.25/hr
MCI assists companies with business process outsourcing, staff augmentation, contact center ... We are seeking a motivated and customer-focused Bank Associate to join our team providing essential ...
Bank Associate Mid-Shift
Savannah, GA · On-site
$11.25 - $15.25/hr
MCI assists companies with business process outsourcing, staff augmentation, contact center ... We are seeking a motivated and customer-focused Bank Associate to join our team providing essential ...
Director - Patient Connection Center
Atlanta, GA · On-site
$90 - $120/hr
... associates. Organizes, plans and monitors daily operations of inbound and outbound patient contact center, scheduling, verification and authorization teams, which support Piedmont Healthcare's ...
Director - Patient Connection Center
Atlanta, GA · On-site
$90 - $120/hr
... associates. Organizes, plans and monitors daily operations of inbound and outbound patient contact center, scheduling, verification and authorization teams, which support Piedmont Healthcare's ...
Bank Associate - 4x10 Shift
$11.25 - $15.25/hr
MCI assists companies with business process outsourcing, staff augmentation, contact center ... We're hiring a dependable and service-driven Bank Associate to join our team. This structure allows ...
Bank Associate - 4x10 Shift
$11.25 - $15.25/hr
MCI assists companies with business process outsourcing, staff augmentation, contact center ... We're hiring a dependable and service-driven Bank Associate to join our team. This structure allows ...
Bank Associate - Evening Shift
Savannah, GA · On-site
$11.25 - $15.25/hr
MCI assists companies with business process outsourcing, staff augmentation, contact center ... We're looking for a reliable and customer-oriented Evening Bank Associate to provide essential ...
Bank Associate - Evening Shift
Savannah, GA · On-site
$11.25 - $15.25/hr
MCI assists companies with business process outsourcing, staff augmentation, contact center ... We're looking for a reliable and customer-oriented Evening Bank Associate to provide essential ...
Bank Associate - 4x10 Shift
Savannah, GA · On-site
$11.25 - $15.25/hr
MCI assists companies with business process outsourcing, staff augmentation, contact center ... We're hiring a dependable and service-driven Bank Associate to join our team. This structure allows ...
Bank Associate - 4x10 Shift
Savannah, GA · On-site
$11.25 - $15.25/hr
MCI assists companies with business process outsourcing, staff augmentation, contact center ... We're hiring a dependable and service-driven Bank Associate to join our team. This structure allows ...
... associates. Organizes, plans and monitors daily operations of inbound and outbound patient contact center, scheduling, verification and authorization teams, which support Piedmont Healthcare's ...
... associates. Organizes, plans and monitors daily operations of inbound and outbound patient contact center, scheduling, verification and authorization teams, which support Piedmont Healthcare's ...
... associates. Organizes, plans and monitors daily operations of inbound and outbound patient contact center, scheduling, verification and authorization teams, which support Piedmont Healthcare's ...
... associates. Organizes, plans and monitors daily operations of inbound and outbound patient contact center, scheduling, verification and authorization teams, which support Piedmont Healthcare's ...
Contact Center Associate information
See Georgia salary details
$13.19 - $13.91
2% of jobs
$13.91 - $14.63
5% of jobs
$14.63 - $15.35
3% of jobs
$15.35 - $16.07
11% of jobs
$16.46 is the 25th percentile. Wages below this are outliers.
$16.07 - $16.79
7% of jobs
$16.79 - $17.51
7% of jobs
$17.51 - $18.23
4% of jobs
$18.23 - $18.95
5% of jobs
$18.95 - $19.67
3% of jobs
The median wage is $19.72 / hr.
$19.67 - $20.39
22% of jobs
$20.50 is the 75th percentile. Wages above this are outliers.
$20.39 - $21.11
29% of jobs
$13
$18
$21
How much do contact center associate jobs pay per hour?
As of Aug 20, 2026, the average hourly pay for contact center associate in Georgia is $18.49, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $20.29 per hour, depending on experience, location, and employer.
What is a contact center associate?
Contact Center Associates are professionals who handle inbound and outbound customer interactions on behalf of a company, typically via phone, email, chat, or social media. They assist customers with inquiries, resolve issues, process orders, and provide information about products or services. Strong communication, problem-solving skills, and the ability to manage multiple tasks are essential for this role. Contact Center Associates play a key part in ensuring customer satisfaction and maintaining a positive company image.
How does a contact center associate typically collaborate with other departments to resolve customer issues?
Contact Center Associates often work closely with teams such as technical support, billing, and product specialists to resolve complex customer inquiries. When an issue falls outside their direct expertise or authority, associates escalate cases or coordinate with the relevant department, ensuring accurate and timely solutions. Effective communication and documentation are essential, as associates need to relay customer details and follow up as needed to track progress. This collaborative environment helps associates learn about different business functions, potentially opening pathways for career advancement within the company.
What are the key skills and qualifications needed to thrive as a contact center associate, and why are they important?
To thrive as a Contact Center Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is often required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help associates deliver outstanding customer experiences. These skills ensure efficient issue resolution, enhance customer satisfaction, and support team performance in a fast-paced, service-oriented environment.
What are the most commonly searched types of Contact Center jobs in Georgia?
The most popular types of Contact Center jobs in Georgia are:
What cities in Georgia are hiring for Contact Center Associate jobs?
Cities in Georgia with the most Contact Center Associate job openings:
Full-time
Posted 13 days ago
Job description
JOB TITLE: Patient Access Associate
REPORTS TO: Manager of Patient Access
CLASSIFICATION: Exempt
SALARY: 20/hr
SUMMARY
The Patient Access Associate creates a positive first impression with patients by providing professional, efficient, and caring service within the Patient Access Center. The Patient Access Associate answers patient questions, provides patient education and counseling, schedules appointments, provides pre-appointment instructions, takes messages for health centers, makes referrals, and screens patients for financial assistance.
ESSENTIAL RESPONSIBILITIES
Patient Access and Scheduling
• Schedule appointments as per protocol for all PPSE health services.
• Provide clients with pre-appointment instructions and refer them to the PPSE website to download appropriate forms.
• Ensure that appointments scheduled coincide with clinic and provider availability.
• Provide patients with education and counseling regarding services and options for care.
• Screen callers for eligibility to receive abortion services per state and federal laws and provide the state-required 24-hour notice (GA) and parental notice information for abortion appointments.
• Determine and discuss any special accommodations needed by the client, including but not limited to an interpreter and an accessible exam table for people with disabilities, etc.
• Assist the client in assessing the need for financial assistance and accessing financial assistance if the patient is eligible.
• Provide information within parameters for department policies and protocols as well as state and federal law.
Call Management
• Ensure sensitivity, professionalism, and quality on all customer calls.
• Manage a high volume of calls and accurately input patient data into the NextGen system.
• Appropriately screen and direct callers requiring immediate medical assistance.
• Maintain a sensitive demeanor with all callers; handle complaints calmly and professionally, and refer unresolved complaints to a supervisor or Health Center Manager, in addition to recording the complaint in the appropriate forms.
• Provide information about all services provided and offer referrals when appropriate
Other Key Responsibilities:
• Exercise sensitivity and a nonjudgmental manner in dealing with sexuality and sensitive issues with patients.
• Assist with the daily collection of required data and calculate statistics as requested.
• Complete documentation for medical records when providing any relevant clinical information.
• Other duties as required
QUALIFICATIONS
• High school diploma. College or other post-secondary education preferred.
• Preferred: 2+ years of healthcare and/or customer service experience
Skills
• Excellent communication and telephone skills
• Proficient skills in the Google and Windows environments, including Microsoft Office and Google Suite.
• Must have some prior knowledge of family planning services and/or reproductive health care.
• Outstanding customer service skills
Physical Demands
• Ability to sit and answer phone calls for extended periods.
Languages Spoken
• English required
Essential Characteristics
• Professional and compassionate demeanor
• Ability to provide/support the provision of objective information to women about all the options available to them (abortion, adoption, or parenting) in the event of an unintended pregnancy
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
REPORTS TO: Manager of Patient Access
CLASSIFICATION: Exempt
SALARY: 20/hr
SUMMARY
The Patient Access Associate creates a positive first impression with patients by providing professional, efficient, and caring service within the Patient Access Center. The Patient Access Associate answers patient questions, provides patient education and counseling, schedules appointments, provides pre-appointment instructions, takes messages for health centers, makes referrals, and screens patients for financial assistance.
ESSENTIAL RESPONSIBILITIES
Patient Access and Scheduling
• Schedule appointments as per protocol for all PPSE health services.
• Provide clients with pre-appointment instructions and refer them to the PPSE website to download appropriate forms.
• Ensure that appointments scheduled coincide with clinic and provider availability.
• Provide patients with education and counseling regarding services and options for care.
• Screen callers for eligibility to receive abortion services per state and federal laws and provide the state-required 24-hour notice (GA) and parental notice information for abortion appointments.
• Determine and discuss any special accommodations needed by the client, including but not limited to an interpreter and an accessible exam table for people with disabilities, etc.
• Assist the client in assessing the need for financial assistance and accessing financial assistance if the patient is eligible.
• Provide information within parameters for department policies and protocols as well as state and federal law.
Call Management
• Ensure sensitivity, professionalism, and quality on all customer calls.
• Manage a high volume of calls and accurately input patient data into the NextGen system.
• Appropriately screen and direct callers requiring immediate medical assistance.
• Maintain a sensitive demeanor with all callers; handle complaints calmly and professionally, and refer unresolved complaints to a supervisor or Health Center Manager, in addition to recording the complaint in the appropriate forms.
• Provide information about all services provided and offer referrals when appropriate
Other Key Responsibilities:
• Exercise sensitivity and a nonjudgmental manner in dealing with sexuality and sensitive issues with patients.
• Assist with the daily collection of required data and calculate statistics as requested.
• Complete documentation for medical records when providing any relevant clinical information.
• Other duties as required
QUALIFICATIONS
• High school diploma. College or other post-secondary education preferred.
• Preferred: 2+ years of healthcare and/or customer service experience
Skills
• Excellent communication and telephone skills
• Proficient skills in the Google and Windows environments, including Microsoft Office and Google Suite.
• Must have some prior knowledge of family planning services and/or reproductive health care.
• Outstanding customer service skills
Physical Demands
• Ability to sit and answer phone calls for extended periods.
Languages Spoken
• English required
Essential Characteristics
• Professional and compassionate demeanor
• Ability to provide/support the provision of objective information to women about all the options available to them (abortion, adoption, or parenting) in the event of an unintended pregnancy
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.