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Contact Center Associate information

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$25

How much do contact center associate jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for contact center associate in Delaware is $21.91, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $24.04 per hour, depending on experience, location, and employer.

What is a contact center associate?

Contact Center Associates are professionals who handle inbound and outbound customer interactions on behalf of a company, typically via phone, email, chat, or social media. They assist customers with inquiries, resolve issues, process orders, and provide information about products or services. Strong communication, problem-solving skills, and the ability to manage multiple tasks are essential for this role. Contact Center Associates play a key part in ensuring customer satisfaction and maintaining a positive company image.

How does a contact center associate typically collaborate with other departments to resolve customer issues?

Contact Center Associates often work closely with teams such as technical support, billing, and product specialists to resolve complex customer inquiries. When an issue falls outside their direct expertise or authority, associates escalate cases or coordinate with the relevant department, ensuring accurate and timely solutions. Effective communication and documentation are essential, as associates need to relay customer details and follow up as needed to track progress. This collaborative environment helps associates learn about different business functions, potentially opening pathways for career advancement within the company.

What are the key skills and qualifications needed to thrive as a contact center associate, and why are they important?

To thrive as a Contact Center Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is often required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help associates deliver outstanding customer experiences. These skills ensure efficient issue resolution, enhance customer satisfaction, and support team performance in a fast-paced, service-oriented environment.

What are the most commonly searched types of Contact Center jobs in Delaware?

The most popular types of Contact Center jobs in Delaware are:

What cities in Delaware are hiring for Contact Center Associate jobs?

Cities in Delaware with the most Contact Center Associate job openings:

Contact Center Associate jobs near you
Infographic showing various Contact Center Associate job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $45,578 per year, or $21.9 per hour.

Contact Center Associate (Part-Time)

Newark, DE • On-site

Blood Bank of Delmarva
Health Care and Social Assistance • 51 - 200 employees
Learn more about Blood Bank of Delmarvaexternal

Full-time, Part-time

Posted 28 days ago

Job description

Contact Center Associate (Part-Time)

Blood Bank of Delmarva

Christiana Donor Center/Headquarters - Newark, DE (Hybrid)

Join our life saving mission!

Schedule:

20 Hours per week - Part-Time Hours on Weekends & Mondays Required

(Must be available to 2 weeks of full-time training before beginning part-time schedule)

The Contact Center Associate (Part-Time) reports to the Supervisor of the Call Center and is responsible for telephone recruiting, pre-screening, and scheduling donors, rebooking donors following current donations and registering donors at time of presentation for all donation platforms to meet the current product needs to assure the effective and efficient supply of blood products to meet the needs of the hospitals and patients served by BBD. This position is considered “essential” during severe weather or emergency operation events.

  • Places outbound calls to current blood donors and perspective new donors to recruit, prescreen and schedule appointments in a manner that allows efficient use of BBD resources and maximizes the potential products collected from the engaged donor.
  • Speaks respectfully and warmly with donors on the phone in an effort to assure commitment of the donor to make and keep an appointment. Schedules the appointment using current donor relationship management software.
  • Receives inbound calls from donors with the primary goal of scheduling the donor for an appointment or to address other general concerns or questions that the donor might raise while on the phone. At all times provides superior customer service to the donor while working to meet the needs of the individual on the phone. Handles inbound calls designated for operator from main automated attendant, responding to general inquiries or forwarding call to proper destination.
  • Schedules future appointments through direct contact with donors in the donor room and canteen areas upon the completion of their current donation. Emphasizes the benefits and importance of repeat donations to the community welfare.  Encourages donors to become regular, more frequent donors by providing excellent customer service during the interaction with the donor.
  • Performs data entry to update donor demographic or preference information within the donor relationship management software in use at BBD. Assures accuracy of the data entry information to provide the donor with excellent service
  • Performs donor registration. Maintains confidentiality of all donor information.  Follows Donor Services SOPs for registration and performs these duties in compliance with BBD SOPs, AABB and FDA standards and regulations.
  • Exemplifies BBD’s Core Values and meets or exceeds customer service expectations.

  • High School Diploma or equivalent.
  • 2+ years of experience making outbound calls in a call center using documentation software.
  • A working knowledge to read and interpret medical, technical, regulatory, and quality procedures.
  • Basic knowledge of computer software packages such as Microsoft Office and Outlook.
  • Experience communicating effectively at a variety of levels according to situational requirements with the ability to communicate both positive and negative information to donors and staff in a way that assures understanding and acceptance, and work on multiple tasks when necessary solving donor-related and procedural problems.

Founded in 1954, Blood Bank of Delmarva (BBD) has served the Delmarva Peninsula for 70 years, delivering nearly 90,000 lifesaving blood products annually to 40+ hospitals, EMS and healthcare partners. BBD is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe’s Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. BBD serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit delmarvablood.org. Connect with us on Facebook, X, Instagram, and LinkedIn.

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