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Contact Call Center Jobs (NOW HIRING)

W3Global Inc.

Call Center Manager

Hialeah, FL

$85K - $100K/yr

Strong contact center management skills, including experience overseeing call volume, staffing, and performance metrics. * Proven ability to drive customer satisfaction through service quality ...

Acr1 Com Commercial Roofing

Call Center Agent

Muncie, IN · On-site

$15/hr

Contact prospective Business to Business (B2B) customers to ascertain needs and opportunities, via telephone in our onsite call center. * No Residential calling * During calls gather all relevant ...

Brook Valley Management

Call Center Manager

Birmingham, AL · On-site

$65K - $80K/yr

Call Center Manager Common Threads Charitable Donation Services Reports To: Director of Logistics ... Common Threads operates a primary AI-powered contact center that autonomously handles routine ...

Common Threads

Call Center Manager

Birmingham, AL · On-site

$65K - $80K/yr

Call Center Manager Common Threads Charitable Donation Services Reports To: Director of Logistics ... Common Threads operates a primary AI-powered contact center that autonomously handles routine ...

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Contact Call Center information

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How much do contact call center jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for contact call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can offer salaries significantly higher than entry-level positions. These roles often require leadership skills, experience, and sometimes specialized certifications, and they may include additional benefits like bonuses or performance incentives.

What is a contact call center?

A contact call center is a centralized office where customer service representatives handle incoming and outgoing communications with customers. These centers manage customer inquiries, complaints, technical support, and sales through various channels such as phone calls, emails, live chats, and sometimes social media. Contact call centers play a crucial role in maintaining customer satisfaction and ensuring efficient service delivery for businesses. They often use specialized software to track interactions and provide timely resolutions to customer issues.

What jobs pay 4000 a week without a degree?

Contact call center roles typically do not pay $4,000 a week without specialized skills or management responsibilities. High-paying jobs in sales, real estate, or certain freelance roles may reach that level, but they often require experience, certifications, or a strong client base rather than formal degrees.

How to make 1000 a week remotely?

A contact call center agent can earn $1,000 a week remotely by working full-time, often requiring strong communication skills and experience in customer service. Earning this amount may involve handling high call volumes, working flexible hours, and possibly earning performance-based bonuses or commissions. Building skills in sales, technical support, or specialized customer service can increase earning potential in remote call center roles.

What are some common challenges faced by contact call center representatives, and how can they be managed effectively?

Contact call center representatives often handle high call volumes, diverse customer issues, and sometimes difficult interactions. Managing stress, maintaining professionalism, and quickly adapting to new information or procedures are key challenges. Many centers provide robust training, mentoring, and support systems to help representatives succeed, and developing strong communication and problem-solving skills can make the role more manageable and rewarding. Regular feedback and opportunities for advancement also support ongoing growth in this field.

What is the difference between Contact Call Center vs Customer Service Representative?

AspectContact Call CenterCustomer Service Representative
Required CredentialsHigh school diploma; sometimes additional trainingHigh school diploma; customer service skills training
Work EnvironmentCall centers, often in office settingsOffice or retail settings, sometimes remote
Employer & Industry UsageTelecom, finance, retail companiesRetail, healthcare, banking sectors
Common Search & Comparison IntentUnderstanding roles in call centersCustomer support roles in various industries

The main difference between a Contact Call Center agent and a Customer Service Representative lies in their typical work environment and scope. Contact Call Center agents primarily handle inbound or outbound calls within call centers for large organizations, focusing on telecommunication or sales. Customer Service Representatives often work directly with customers in retail or service settings, providing support via phone, email, or in person. Both roles require strong communication skills and similar credentials, but their work settings and industry focus differ.

What are the key skills and qualifications needed to thrive as a Contact Call Center Representative, and why are they important?

To thrive as a Contact Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and emotional resilience are standout soft skills in this role. These competencies are crucial for efficiently resolving customer issues and maintaining high satisfaction in a fast-paced environment.

How can I make 2000 a week working from home?

A contact call center representative can potentially earn $2,000 a week by working full-time, handling high call volumes, and gaining experience in specialized customer service or technical support roles. Achieving this income may also require working overtime, earning performance-based bonuses, or securing positions with higher pay rates and commissions.
More about Contact Call Center jobs
What cities are hiring for Contact Call Center jobs? Cities with the most Contact Call Center job openings:
What states have the most Contact Call Center jobs? States with the most job openings for Contact Call Center jobs include:
What job categories do people searching Contact Call Center jobs look for? The top searched job categories for Contact Call Center jobs are:
Contact Call Center jobs near you
Infographic showing various Contact Call Center job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 81% In-person, and 19% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Financial Solutions Specialist (Call Center Sales)

Financial Solutions Specialist (Call Center Sales)

Chartway Federal Credit Union

Virginia Beach, VA • On-site

$21 - $22/hr

Full-time

Posted 14 days ago

Job description

Job Title: Financial Solutions Specialist
Job Type: Full-Time
Department Hours: Monday -Friday 8:30 AM - 7:30 PM; Saturday 9:00 AM - 3:00 PM
Location: Virginia Beach, VA
Hiring Range: $21 - $22 per hour
(Higher compensation maybe considered based on experience, qualifications, and internal equity)
All of us at Chartway stand united in our strong culture oflistening and learning. We treat people with respect, integrity, and kindness,and are committed to continuously developing a diverse and inclusive workplacewhere team members are empowered to be their authentic selves. All backgrounds,viewpoints, and life experiences are welcome, knowing this commitmentstrengthens our credit union family and communities.
The Financial Solutions Specialist reports to the Member Solutions Center Manager, and is responsible for providing exceptional service experiences in a fast paced call center environment. Team members are accountable for first call resolution by accurately resolving member inquires through the extension of credit union product and service solutions. All experiences delivered should positively contribute to the channels achievement of sales and service performance objectives. Specialist may interact with members by telephone, email or chat.
Responsible and Accountable for:
  • Consistently delivering an exceptional member experience as measured by the credit union
  • Responsibilities include delivering energetic service through multiple media types; telephone, emails and chat.
  • Producing a pro-rata portion of assigned sales goals
  • Demonstrating the ability to optimize member contacts by meeting immediate need and uncovering additional opportunities to serve the member
  • Utilizing "available" time efficiently, consistently maintaining low "work" and "unavailable" percentages while meeting interaction performance standards
    Complying with all member verification processes and transaction processing guidelines to mitigate risk and protect the member and the credit union for fraud or loss.
  • Sales and service responsibilities include identifying opportunities to sell credit union products; meeting/exceeding aggressive sales, cross-sell and funding goals; providing prompt, accurate and courteous responses to members; making financial recommendations; processing various complex financial transactions; effectively educating members basic financial literacy components and Chartway's products and services.

Knowledge, Skills and Abilities:
  • Possess superior organizational skills that enable accurate and efficient service and sales experiences.
  • Possess superior verbal and written communication skills.
  • Possess the knowledge required to educate and guide members through the membership, account and loan application process up to and including closing.
  • Possess excellent listening and communication skills.
  • Self-motivated to meet aggressive sales goals and manage competing priorities.
  • Ability to act as a problem solver, information provider and liaison between members and various internal departments.
  • Ability to work in a fast paced, ever changing environment.
  • Ability to effectively move between communication tools-telephone, email and chat- as demand presents.
  • Demonstrate strong work ethic that supports organizational values and demands the highest standard of conduct from self and others.

Education and Experience:
  • Education: Some college preferred but high school education or equivalent GED acceptable.
  • Experience: Two to three years of sales and customer service preferably in a financial institution contact/call center environment.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.
Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.
Ifa reasonable accommodation is needed for the job interview process, pleasecontact our Talent Acquisition Team at 1-877-319-4818extension 74862 or email us at recruiter@chartway.com.

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