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Contact Call Center Jobs (NOW HIRING)

Betances Health Center

Call Center

Manhattan, NY

$17.75 - $22/hr

CALL CENTER REPRESENTATIVE Under the supervision of the Access Administrator, the Call Center ... The representative will serve as a key point of contact for patients, ensuring a seamless and ...

Betances Health Center

Call Center

Manhattan, NY · On-site

$19 - $21/hr

CALL CENTER REPRESENTATIVE Under the supervision of the Access Administrator, the Call Center ... The representative will serve as a key point of contact for patients, ensuring a seamless and ...

Global Channel Management

Call Center

East Hartford, CT

$16 - $19.75/hr

Provide one-to-one telephone contact with consumers and providers. Assist with password resets. Accurately respond to incoming calls received by the call center. Accurately document all interactions ...

Menard, Inc

Call Center

Eau Claire, WI · On-site

$18.25/hr

As a Call Center Team Member, you will be responsible for assisting customers who call in with ... As the first point of contact for our customers, you will provide excellent customer service and ...

Menards

Call Center

Eau Claire, WI

$18.25/hr

Call Center Menards is seeking customer-focused individuals to join our Call Center Team! As a Call ... As the first point of contact for our customers, you will provide excellent customer service and ...

Zufall Health Center

Contact Center Manager

Dover, NJ · On-site

$56K - $65K/yr

Monitors and evaluates all data reports associated with the call center operations such as the ... Monitors the contact center staff's interactions with patients to ensure accuracy and excellent ...

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How much do contact call center jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for contact call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can earn higher salaries due to increased responsibilities. Specialized roles like technical support or sales management may also offer higher compensation, especially with relevant experience and certifications.

What is a contact call center?

A contact call center is a centralized office where customer service representatives handle incoming and outgoing communications with customers. These centers manage customer inquiries, complaints, technical support, and sales through various channels such as phone calls, emails, live chats, and sometimes social media. Contact call centers play a crucial role in maintaining customer satisfaction and ensuring efficient service delivery for businesses. They often use specialized software to track interactions and provide timely resolutions to customer issues.

What are some common challenges faced by contact call center representatives, and how can they be managed effectively?

Contact call center representatives often handle high call volumes, diverse customer issues, and sometimes difficult interactions. Managing stress, maintaining professionalism, and quickly adapting to new information or procedures are key challenges. Many centers provide robust training, mentoring, and support systems to help representatives succeed, and developing strong communication and problem-solving skills can make the role more manageable and rewarding. Regular feedback and opportunities for advancement also support ongoing growth in this field.

What is the difference between Contact Call Center vs Customer Service Representative?

AspectContact Call CenterCustomer Service Representative
Required CredentialsHigh school diploma; sometimes additional trainingHigh school diploma; customer service skills training
Work EnvironmentCall centers, often in office settingsOffice or retail settings, sometimes remote
Employer & Industry UsageTelecom, finance, retail companiesRetail, healthcare, banking sectors
Common Search & Comparison IntentUnderstanding roles in call centersCustomer support roles in various industries

The main difference between a Contact Call Center agent and a Customer Service Representative lies in their typical work environment and scope. Contact Call Center agents primarily handle inbound or outbound calls within call centers for large organizations, focusing on telecommunication or sales. Customer Service Representatives often work directly with customers in retail or service settings, providing support via phone, email, or in person. Both roles require strong communication skills and similar credentials, but their work settings and industry focus differ.

What are the key skills and qualifications needed to thrive as a Contact Call Center Representative, and why are they important?

To thrive as a Contact Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and emotional resilience are standout soft skills in this role. These competencies are crucial for efficiently resolving customer issues and maintaining high satisfaction in a fast-paced environment.

How can I make 2000 a week working from home?

A contact call center representative can potentially earn $2,000 a week by working full-time, handling high call volumes, and possibly earning performance-based bonuses or commissions. Developing strong communication skills, familiarity with customer management tools, and maintaining a consistent schedule can help increase earnings, but actual income varies based on company policies and experience.

Can I work at a call center with no experience?

Contact call center jobs often do not require prior experience, as employers typically provide training on customer service skills and call handling. Basic communication skills, a positive attitude, and the ability to work in a team are usually sufficient to start in entry-level positions. Some roles may also require a high school diploma or equivalent.

What job makes $10,000 a month without a degree?

A contact call center representative typically does not earn $10,000 a month without significant experience or specialized skills. High earnings in call centers are usually associated with managerial roles, sales positions, or those working in high-value industries like finance or technology, often requiring advanced skills, certifications, or performance-based commissions.
More about Contact Call Center jobs
What cities are hiring for Contact Call Center jobs? Cities with the most Contact Call Center job openings:
What states have the most Contact Call Center jobs? States with the most job openings for Contact Call Center jobs include:
What job categories do people searching Contact Call Center jobs look for? The top searched job categories for Contact Call Center jobs are:
Contact Call Center jobs near you
Contact Center Agent - Call Center

Contact Center Agent - Call Center

Salud Family Health

Frederick, CO

$19.50 - $22.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Salud Family Health rating

7.8

Company rating: 7.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Company Description
Since 1970, Salud has been committed to providing a Medical Home to patients, where medical, dental, behavioral health services, and clinical pharmacists work together and coordinate efforts in a team-based system of care. We strive to improve the quality of our patient's lives who would otherwise have limited access to health care. We serve all individuals regardless of their insurance status or ability to pay.
Job Description
We are looking for a Contact Center Agent to join our family.
As a Contact Center Agent with Salud, similar to a Call Center, you will be responsible for answering all incoming telephone calls, scheduling appointments, and directing them to the appropriate department or individual. Contact Center Agents at Salud, approach his/her tasks in a team-based care fashion that supports patients and their families in self-management, self-efficacy, and behavior change while adhering to the spirit of the SALUD mission statement.
We offer:
  • Starting Wage - $19.50 to $22.50 per hour
  • Monday to Friday - 8 am to 5 pm
Comprehensive Benefits Package includes:
  • Medical PPO Plan (Similar to ACA Exchange Platinum Benefit Coverage Levels)
    • Low employee premiums, especially given rich benefits
    • $25 Primary Care Physician and Specialist Co-pays (in-network)
    • Low deductibles and co-insurance
    • Free provider visits and services at all Salud facilities
    • Preferred prescription pricing at Salud pharmacies
  • Dental PPO plan
    • Includes Employee Discounts at All Salud Dental Facilities
  • Vision
  • Generous vacation accrual
  • 10 Paid Holidays per year (includes 2 Floating Holidays and paid Birthday)
  • Up to 8 Paid accrued Sick Days per year
  • Defined Contribution Pension Plan. Salud contributes 5% of your compensation each month (no matching employee contribution is required...you receive the contribution no matter what). Employees who have worked at least 1,000 hours within a 12-month period are eligible.
  • 403b Retirement savings plan. You can contribute pre-tax or after-tax (Roth) towards your retirement savings.
  • Flexible Spending Accounts
  • Basic Life and AD&D
  • Supplemental Life and AD&D
  • Short-Term & Long-Term Disability
  • Accident & Critical Illness Insurance
  • Employee Assistance Program
Our Mission is to provide a quality, integrated healthcare home to the communities we serve
Qualifications
What you need to be qualified for this job:
Education:
  • Graduation from High School or equivalent required
Experience:
  • One year of general office and or Call Center experience required
Licensure/Certification:
  • No licensure or certification is needed to be hired, although Contact Center Agents must become credentialed through the Salud Career Ladders program in the time frame specified by Salud
Knowledge, Skills, and Abilities:
  • Bilingual (English-Spanish) is preferred
  • Knowledge of multi-line phones
  • Ability to determine an emergency situation and take appropriate action
  • Sensitivity to indigent and ethnic minority communities
  • Effective written or oral communication skills

The application window is anticipated to close by 6/30/26
Additional Information
Salud Family Health is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other applicable status protected by federal, state, or local laws. All your information will be kept confidential according to EEO guidelines.
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