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Contact Call Center Jobs (NOW HIRING)

General Call Center | Full-Time

Call Center Representative

$16.50 - $20.50/hr

Call Center Representative MCI is one of the fastest-growing tech-enabled business services ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

Global Channel Management

Call Center

East Hartford, CT · On-site

$16 - $19.75/hr

Provide one-to-one telephone contact with consumers and providers. Assist with password resets. Accurately respond to incoming calls received by the call center. Accurately document all interactions ...

Avery Partners

Call Center

Marietta, GA · On-site

$18 - $20/hr

Call Center Marietta, Georgia, United States Or refer someone Job Openings Call Center Remote Call ... of contact for patients while supporting a growing women's health team. This role begins with 3 ...

General Call Center | Full-Time

Call Center Agent

Savannah, GA · On-site

$14 - $18.50/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

General Call Center | Full-Time

Call Center Agent

Midway, GA · On-site

$13.75 - $18/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

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Contact Call Center information

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$25

How much do contact call center jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for contact call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a contact call center?

A contact call center is a centralized office where customer service representatives handle incoming and outgoing communications with customers. These centers manage customer inquiries, complaints, technical support, and sales through various channels such as phone calls, emails, live chats, and sometimes social media. Contact call centers play a crucial role in maintaining customer satisfaction and ensuring efficient service delivery for businesses. They often use specialized software to track interactions and provide timely resolutions to customer issues.

What are the key skills and qualifications needed to thrive as a contact call center representative?

To thrive as a Contact Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and emotional resilience are standout soft skills in this role. These competencies are crucial for efficiently resolving customer issues and maintaining high satisfaction in a fast-paced environment.

What are some common challenges faced by contact call center representatives, and how can they be managed effectively?

Contact call center representatives often handle high call volumes, diverse customer issues, and sometimes difficult interactions. Managing stress, maintaining professionalism, and quickly adapting to new information or procedures are key challenges. Many centers provide robust training, mentoring, and support systems to help representatives succeed, and developing strong communication and problem-solving skills can make the role more manageable and rewarding. Regular feedback and opportunities for advancement also support ongoing growth in this field.

What is the difference between Contact Call Center vs Customer Service Representative?

AspectContact Call CenterCustomer Service Representative
Required CredentialsHigh school diploma; sometimes additional trainingHigh school diploma; customer service skills training
Work EnvironmentCall centers, often in office settingsOffice or retail settings, sometimes remote
Employer & Industry UsageTelecom, finance, retail companiesRetail, healthcare, banking sectors
Common Search & Comparison IntentUnderstanding roles in call centersCustomer support roles in various industries

The main difference between a Contact Call Center agent and a Customer Service Representative lies in their typical work environment and scope. Contact Call Center agents primarily handle inbound or outbound calls within call centers for large organizations, focusing on telecommunication or sales. Customer Service Representatives often work directly with customers in retail or service settings, providing support via phone, email, or in person. Both roles require strong communication skills and similar credentials, but their work settings and industry focus differ.

Can I get a contact call center job with no experience?

Contact call center jobs often do not require prior experience, as employers typically provide training on customer service skills and call handling. Basic communication skills, a positive attitude, and the ability to work in a team are usually sufficient to start in entry-level positions.

Which contact call center pays the most?

Contact call centers that handle high-value clients or specialized industries, such as finance or technology, tend to offer higher pay. Positions requiring advanced communication skills, technical knowledge, or bilingual abilities may also command higher salaries. Compensation varies based on experience, location, and the complexity of the role.
More about Contact Call Center jobs

What cities are hiring for Contact Call Center jobs?

Cities with the most Contact Call Center job openings:

What states have the most Contact Call Center jobs?

States with the most job openings for Contact Call Center jobs include:

What are popular job titles related to Contact Call Center jobs?

For Contact Call Center jobs, the most frequently searched job titles are:

Contact Call Center jobs near you
Infographic showing various Contact Call Center job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative (Remote) - Federal Law Enforcement - Texas and Florida

Remote

Universal Strategic Advisors LLC
Business Management Consulting • 1 - 10 employees
Learn more about Universal Strategic Advisors LLCexternal

$21 - $23/hr

Other

Posted 8 days ago

Job description

US Advisors is seeking Call Center Representatives (remote) to support a federal law enforcement client in a 24/7 mission-critical contact center environment. Representatives will review, document, and report sensitive information while providing accurate call tracking, research, and escalation support.The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client's operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.
Responsibilities

  • Answer and track high-volume inbound calls in a federal contact center
  • Document calls and prepare detailed reports in government systems
  • Conduct database and open-source intelligence (OSINT) research
  • Route and escalate calls according to operational procedures
  • Maintain accuracy while handling sensitive or law-enforcement related information
  • Other duties, as assigned
Requirements
Required:
  • 3+ years of call center or contact center experience
  • Associates Degree
  • Proven ability to multitask simultaneously communicating and inputting data
  • Strong written and verbal communication skills
  • Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
  • Experience in handling sensitive information
  • Ability to work in a 24/7 operational environment, including nights and weekends
Preferred:
  • Experience operating in federal, DHS, ICE, or law enforcement environments.
  • Prior experience supporting contact/call center environments.
  • Experience with 24/7 operational environments.

Compensation
The expected hourly rate is $21- $23
Additional Information
  • Client: Federal law enforcement agency
  • Clearance Requirement: Must be eligible for Public Trust clearance
  • Work Schedule: Full-time, remote (work from home) position supporting 24/7/365 operations
  • Start Date: Immediate upon background approval

About US Advisors
US Advisors is a professional services firm providing mission support, analytics, and compliance solutions to federal agencies. Our team helps strengthen national security, workforce readiness, and operational efficiency across civilian and law enforcement missions.
We value creativity, integrity, and collaboration-and we're looking for professionals who bring those same qualities to every project.
Equal Employment Opportunity Statement
US Advisors is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status.

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