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Consumer Response Specialist Jobs (NOW HIRING)

Aequor

The role ensures timely, compliant, and high-quality responses to consumer questions, complaints ... specialist oversight) • Maintain brand reputation through timely and empathetic consumer ...

Aequor Inc

Consumer Care Specialist (Part-Time)

The role ensures timely, compliant, and high-quality responses to consumer questions, complaints ... with specialist oversight). Maintain brand reputation through timely and empathetic consumer ...

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Consumer Response Specialist information

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$25.5K

$77.6K

$112.5K

How much do consumer response specialist jobs pay per year?

As of Sep 12, 2026, the average yearly pay for consumer response specialist in the United States is $77,566.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a consumer response specialist?

Consumer Response Specialists are professionals who handle customer inquiries, complaints, and feedback on behalf of a company or organization. They work to resolve issues, provide information, and ensure customer satisfaction by responding through various channels such as phone, email, or chat. Their goal is to maintain positive relationships with customers, address concerns efficiently, and often document interactions to help improve products or services. This role requires strong communication skills, problem-solving abilities, and a customer-oriented mindset.

How does a consumer response specialist typically collaborate with other departments to resolve customer issues?

A Consumer Response Specialist frequently works with cross-functional teams, such as product development, quality assurance, and legal, to fully address and resolve customer concerns. This collaboration ensures that complex or recurring issues are investigated thoroughly and that customers receive accurate, timely information. Specialists often act as a liaison, gathering necessary details from internal teams and communicating solutions back to consumers, which helps improve both customer satisfaction and internal processes.

What are the key skills and qualifications needed to thrive as a consumer response specialist, and why are they important?

To thrive as a Consumer Response Specialist, you need strong problem-solving abilities, excellent written and verbal communication skills, and ideally a background in customer service or a related field. Familiarity with customer relationship management (CRM) systems, ticketing software, and sometimes regulatory compliance tools is typically expected. Attention to detail, patience, and the ability to remain calm under pressure set top performers apart in this role. These skills are crucial for effectively addressing consumer concerns, maintaining brand reputation, and ensuring customer satisfaction.

What cities are hiring for Consumer Response Specialist jobs?

Cities with the most Consumer Response Specialist job openings:

What states have the most Consumer Response Specialist jobs?

States with the most job openings for Consumer Response Specialist jobs include:

What are popular job titles related to Consumer Response Specialist jobs?

For Consumer Response Specialist jobs, the most frequently searched job titles are:

Infographic showing various Consumer Response Specialist job openings in the United States as of September 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $77,566 per year, or $37.3 per hour.

Crisis Response Specialist

Berlin, NJ

LEGACY TREATMENT SERVICES GROUP
See more jobs at LEGACY TREATMENT SERVICES GROUPexternal

$20 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Crisis Response Specialists will be responsible for evaluating consumers and deciding if additional psychological, psychiatric, or clinical services are needed. If this is the case, the Crisis Response Specialist will be responsible for activating the on-call Master’s Level Clinician for additional support. Crisis Response Specialists must be able to demonstrate competency in culturally appropriate care, trauma informed care, de-escalation techniques, suicide assessment, and safety planning prior to rendering services independently.

The 988 Program provides 24/7 mobile community outreach services to adults in crisis, including mental health, substance use, and suicidal emergencies. Staff dispatch to crises in teams of two, with a Crisis Response Specialist and a Peer Support Specialist, to provide assessment, risk assessment, safety planning, linkage to services, and follow-up care. The Program aims to provide crisis de-escalation without use of law enforcement unless necessary for consumer or team safety. 

Hours:

Full time; various shifts; This position pays a $1.00 shift differential for hours worked during 3:00 p.m. - 7:00 a.m. 

This position has the following benefits:

  • 3.2 weeks of Paid Time Off during the first year
  • Medical, vision, dental and life insurance
  • 403(b) employee participation and employer match
  • 9 Agency-paid holidays
  • Tuition reimbursement after 1 year of employment
  • Biannual retention bonus of $1,250

Education/Experience:

Must possess a Bachelor’s Degree in a mental health related field from an accredited institution plus two years post Bachelor's professional experience. Crisis Response Specialists may also possess a Bachelor’s Degree in any field from an accredited institution but will need three years’ post Bachelor’s professional experience in a mental health field.

Your driver's license must be in good standing, with no recent suspensions or violations of careless/reckless driving or excessive speeding of more than 20 MPH, and no more than 2 moving violations within the last 3 years.

Legacy Treatment Services is an Equal Opportunity Employer.

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