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Consumer Insights Analyst Jobs (NOW HIRING)

Navient Solutions, LLC

Sr Consumer Insights Analyst

Navient Solutions LLC The Consumer Insights professional plays a key role in helping Navient better ... Through market research, customer insights, feedback programs, competitive analysis, and behavioral ...

DAP Global

Sr. Consumer Insights Analyst

Baltimore, MD

$75K - $110K/yr

DAP is looking to hire Sr. Consumer Insights Analyst based at the corporate office in Baltimore, MD. If you enjoy solving problems, understanding what makes people tick, and turning data into stories ...

DAP

Sr. Consumer Insights Analyst

Baltimore, MD · On-site

$75K - $110K/yr

DAP is looking to hire Sr. Consumer Insights Analyst based at the corporate office in Baltimore, MD. If you enjoy solving problems, understanding what makes people tick, and turning data into stories ...

Talanto

$100 - $125/hr

The Consumer Insights professional plays a key role in helping better understand our customers and ... Through market research, customer insights, feedback programs, competitive analysis, and behavioral ...

Navient

Sr Consumer Insights Analyst

Navient Solutions LLC The Consumer Insights professional plays a key role in helping Navient better ... Through market research, customer insights, feedback programs, competitive analysis, and behavioral ...

Tonies

Analyst, Global Consumer Insights

Boston, MA · On-site

$60 - $80/hr

The Opportunity AnAnalyst of Consumer Insights supports the design, execution, and analysis of both quantitative and qualitative research studies for tonies. This role assists in providing insights ...

Smart and Final

Analyst, Consumer Insights

Commerce, CA · On-site

$70K - $90K/yr

Analyst, Consumer Insights Store Support Center We are searching for an experienced Analyst, Consumer Insights for our StoreSupport Center located at 600 Citadel Drive, Commerce, CA, 90040. SUMMARY ...

Chedraui USA

Analyst, Consumer Insights

Commerce, CA · On-site

$70K - $90K/yr

Analyst, Consumer Insights Store Support Center We are searching for an experienced Analyst, Consumer Insights for our StoreSupport Center located at 600 Citadel Drive, Commerce, CA, 90040. SUMMARY ...

Panera Bread

Analyst, Consumer Insights

Newton, KS · Hybrid

$83K - $100K/yr

Analyst, Consumer Insights Job Purpose Panera isseekinga highly motivated Analyst, ConsumerInsights to support the Brand Insights team and serve as a key partner in helping the organization make ...

Tyson Foods

Analyst Consumer Insights

Springdale, AR · On-site

The Analyst Consumer Insights will support the execution, analysis, organization, and communication of consumer learning for assigned brands, businesses, and workstream within the Tyson Foods ...

Chedraui USA

Analyst, Consumer Insights

Commerce, CA · On-site

... and analytics. * Researches, compares, and acquires new sources of consumer information/insights and complementary data sets such as demographics, market share, and economic indices. * Manages ...

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Consumer Insights Analyst information

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How much do consumer insights analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for consumer insights analyst in the United States is $34.99, according to ZipRecruiter salary data. Most workers in this role earn between $26.44 and $38.22 per hour, depending on experience, location, and employer.

What does a consumer insights analyst do?

A Consumer Insights Analyst studies and interprets data about consumer behaviors, preferences, and trends to help companies make informed marketing and product decisions. They collect and analyze data from surveys, focus groups, and market research reports to identify patterns and insights. Their findings enable businesses to better understand their target audience, optimize products or services, and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as a consumer insights analyst?

To thrive as a Consumer Insights Analyst, you need strong analytical skills, expertise in market research methodologies, and a degree in marketing, statistics, or a related field. Familiarity with data analysis tools such as SPSS, SAS, or Tableau, and survey platforms like Qualtrics is typically required. Strong communication, critical thinking, and storytelling abilities help translate data into actionable business insights. These skills are crucial for accurately interpreting consumer behavior and informing strategic business decisions.

How does a consumer insights analyst typically collaborate with marketing and product teams to drive business decisions?

Consumer Insights Analysts play a crucial role in cross-functional collaboration, frequently partnering with marketing and product teams to interpret consumer data and translate findings into actionable strategies. They present research results, provide recommendations for targeting or product improvements, and participate in brainstorming sessions to align insights with business objectives. Effective communication and the ability to convey complex data in a clear, compelling way are essential, as these insights often inform campaign development, product enhancements, and overall customer experience strategies.

What is the difference between Consumer Insights Analyst vs Market Research Analyst?

AspectConsumer Insights AnalystMarket Research Analyst
Required CredentialsBachelor's in Marketing, Business, or related field; often certifications in data analysisBachelor's in Marketing, Business, or related field; often certifications in data analysis
Work EnvironmentCorporate marketing teams, consumer-focused companiesResearch firms, consulting agencies, corporate marketing departments
Industry UsageConsumer goods, retail, e-commerceMarket research firms, consulting, manufacturing
Search & Comparison IntentUnderstanding consumer behavior, insights for marketing strategiesAnalyzing market trends, competitor analysis

While both roles analyze data related to markets and consumers, Consumer Insights Analysts focus on understanding consumer behavior to inform marketing strategies, whereas Market Research Analysts conduct broader market trend analysis and competitor research. Both roles require similar credentials and often work in overlapping industries, but their primary focus differs.

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For Consumer Insights Analyst jobs, the most frequently searched job titles are:

Consumer Insights Analyst jobs near you
Infographic showing various Consumer Insights Analyst job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 92% Full Time, 5% Part Time, and 2% Contract. Highlights an 71% Physical, 5% Hybrid, and 24% Remote job distribution, with an average salary of $72,775 per year, or $35 per hour.

Sr Consumer Insights Analyst

Remote

Navient Solutions, LLC
See more jobs at Navient Solutions, LLCexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Navient Solutions LLC
The Consumer Insights professional plays a key role in helping Navient better understand our customers and the experiences that matter most to them. Through market research, customer insights, feedback programs, competitive analysis, and behavioral data, you'll uncover opportunities to enhance the borrower experience, inform marketing and product strategies, and drive business growth.
In this highly collaborative role, you'll gather and translate customer and prospect feedback into actionable insights that improve messaging, strengthen product offerings, and optimize the end-to-end customer journey. Partnering closely with teams across Marketing, Product, Analytics, Design, Engineering, Compliance, and Operations, you'll help ensure the voice of the customer is reflected in key business decisions.
Areas of Responsibility
Market Research & Consumer Insights
  • Design and execute quantitative and qualitative research studies to understand borrower needs, motivations, and optimize messaging and positioning. This includes developing screener questions and surveys and moderating focus groups.
  • Partner with other Marketing members to test and optimize messaging, positioning, and value propositions.
  • Conduct customer segmentation analyses to identify target borrower groups and growth opportunities.
  • Support borrower persona development based on research findings and behavioral data.
  • Conduct competitive intelligence research on student loan providers and market trends.
  • Deliver polished presentations summarizing research findings, business implications, and recommended actions.

Product Research & Customer Experience
  • Own ongoing Voice of Customer (VoC) collection and analysis across application and servicing touchpoints.
  • Partner with Product team to identify unmet borrower needs and prioritize product enhancements.
  • Conduct concept testing for new loan products, features, and borrower benefits.
  • Monitor customer satisfaction (CSAT), TrustPilot and customer effort metrics, identifying areas of opportunity or improvement.
  • Launch HotJar or similar type survey tools to solicit in-flow/in-app feedback.
  • Identify pain points within the borrower journey and recommend solutions to improve conversion and retention.

Analytics & Data Interpretation
  • Analyze customer, application, origination data to identify trends and opportunities.
  • Integrate primary research findings with operational, marketing, and business performance data.
  • Develop dashboards/reports/presentations summarizing borrower insights and key market trends.
  • Utilize statistical techniques to identify drivers of borrower behavior and marketing effectiveness.
  • Translate complex data into actionable recommendations for business stakeholders.

Digital Experience & Product Optimization
  • Utilize FullStory, Amplitude and other customer experience analytics platforms to identify, investigate, and resolve borrower journey friction points across acquisition and application experiences.
  • Review and analyze borrower sessions, funnel performance, and behavioral data to uncover usability issues, optimization opportunities, and conversion barriers.
  • Partner with Product, Engineering, Analytics, Design, and Marketing teams to troubleshoot application flow issues and recommend data-driven improvements.
  • Translate customer experience observations into actionable product enhancements that improve marketing efficiency, conversion, customer satisfaction, and operational efficiency.
  • Support pre- and post-launch testing efforts and monitor implementation success through borrower behavior and performance metrics.

Cross-Functional Collaboration
  • Partner with Marketing, Product, Analytics, and Compliance teams.
  • Facilitate stakeholder interviews and research workshops to define business questions and success metrics.
  • Present findings and recommendations to senior leadership.
  • Ensure research initiatives align with business objectives, borrower needs, and regulatory requirements.

Minimum Requirements
  • Bachelor's Degree (Additional equivalent experience above the required minimum may substitute).
  • At least 4 years of experience in market research, customer insights, consumer research, UX research, or a related field.
  • Experience conducting both qualitative and quantitative research.
  • Experience designing customer prospect surveys, interviews, focus groups, and customer feedback programs.

This role is open to Mid-level candidates; final level will be determined based on experience and qualifications.
Preferred Qualifications
  • Product metrics experience.
  • Experience in financial services/student lending.

Key Capabilities
  • Audience definition, screener development, recruitment oversight
  • Moderating skills, including 1:1, group, remote, usability, and persona work
  • Quantitative survey design and development
  • Fielding quantitative surveys
  • Quantitative data analysis
  • Entrepreneurial ability creating internal research products
  • Presentation skills and storytelling skills - to both tactical teams and leadership
  • Report writing
  • Problem solving skills
  • Ability to translate customer insights into business recommendations
  • Experience with Usertesting.com, FullStory, Amplitude, Hotjar or like software

In addition to meaningful work, Navient offers a benefits package designed to support balance, flexibility, and long-term wellbeing.
Benefits designed with balance in mind.
Navient's benefits are thoughtfully designed to support employees from day one, with an emphasis on stability, flexibility, and long-term support. From health coverage to financial security and time away, our approach is simple: provide meaningful support that helps work feel sustainable.
What's included:
  • Paid time off that begins accruing on Day 1, plus My Day and paid company holidays.
  • Medical, dental, and vision coverage for eligible employees and dependents, with access to health advocacy support.
  • A 401(k) plan with employer match to support long-term financial security.
  • Company-paid basic life insurance and short- and long-term disability coverage.
  • Employee Assistance Program (EAP) and wellbeing resources, including digital health and chronic-condition support.
  • Family planning resources.
  • Pet insurance.
  • Learning, development, and career growth opportunities through tuition reimbursement and our e-learning platform.

IMPORTANT NOTICES:
All offers of employment are contingent on standard background checks. Depending on the needs of our business, the successful candidate may be subject to further background checks to determine eligibility and suitability.
EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.
Navient is a drug free workplace.

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