Consumer Insight Specialist Jobs (NOW HIRING)

Hyundai America Technical Center, Inc. (HATCI) is looking for an experienced UX design researcher to join the UX Studio Team of Vehicle Software

The Position:

The User Insight Specialist would support advanced vehicle feature/platform development efforts for the Northern American (NA) market by overseeing UX research activities, including identifying success metrics, collecting stakeholder/SME feedback, conducting user testing, performing requirement analysis, tracking issue reports, and drawing insights from user data to improve the UX concerning the next generation of Hyundai, Kia, and Genesis vehicles. Additionally, the User Insight Researcher would lead regular UX sprint events with a cross-functional consortium of a wide range of SMEs in Hyundai Moter Group (HMG), defining a clear goal for each sprint that would contribute to the whole design process, breaking down UX-related issues, refining the discussion scope for the long-term mission as well as for the short-term action items, curating the methods and product instruments for evaluative/confirmative research purposes, collecting and analyzing data from internal/external tests, deriving requirements on how to improve the design while factoring specific target market/consumer/user characteristics, documenting and communicating the process and findings with stakeholders. Ultimately, the User Insight Specialist would use its solid foundation of UX design principles and data visualization theories to link marketing, engineering/technology, and social/human science with the holistic approach to design in a fast-paced agile environment for the new mobility transition period involving electric vehicles, autonomous driving, and innovative transportation solutions. 

• Plan user research based on a solid understanding of research methods
• Conduct diagnostic research to identify potential usability issues
• Conduct evaluative research with task analysis
• Monitor and collect user data for UX trend research via various sources
• Analyze user data to resolve UX design-related issues
• Facilitate discussions with SMEs that contribute to design recommendations/improvements
• Utilize UX design insight(s) and recommendations to develop interactive prototypes
• Test and validate the effectiveness of design revision(s)
• Document research reports with design requirements that are supported by user data
• Travel up to 25% of the time, both domestically and internationally

• Basic Qualifications:
  • Master's degree in human-computer interaction, marketing research, social science, or an engineering-related discipline
  • Evidence of work/course(s) on HCI/UX foundations, including the history of publication
  • 3+ years of professional experience, including in academia, related to the automotive industry
  • 5+ years of professional experience in conducting UX research
  • At least 3 research publications
  • Familiarity with user research/consumer psychology methods
  • Understanding of UX research processes and design principles
  • Strong analytical skills
    • An ability to collect, analyze, and interpret complex data sets
  • Sound understanding of advanced research practices and best cases for future products
  • Ability to explain technical topics to both technical and non-technical stakeholders
  • Excellent time management, self-management, and organization skills
  • Strong written, oral, and interpersonal skills

• Preferred Qualifications:
  • Doctoral degree in human-computer interaction, marketing research, social science, or an engineering-related discipline
  • Publication history in automotive UI

• Zero-dollar Employee Premiums on Medical, Dental, and Vision for You and Your Family
• 100% Employer-paid Disability and Life Insurance
• Generous Paid Time Off, Including Vacation, Sick, and Abundant Holidays
• Competitive Salaries
  • Range of Position: $90,000 ~ $155,000/Year
• A Global Environment that Fosters Diversity
• Retirement Savings and Planning Benefits
• Access to Health Savings Accounts and Flexible Spending Accounts 
• Flexible Work Hours

• Candidates applying for positions with Hyundai KIA must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
  • HATCI is an Equal Opportunity Employer including Disabled and Veteran. VEVRAA Federal contractor.