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Consumer Affairs Manager Jobs in Reston, VA (NOW HIRING)

TalentRemedy

SVP, Federal Affairs

Arlington, VA

The Senior Vice President, Federal Affairs has critical responsibilities in advocating for and ... safety, consumer transparency, and chemicals management. Company Overview: A leading trade ...

Glen Echo Group

Director, Public Affairs

Washington, DC · Hybrid

$110K - $140K/yr

Orchestra brings together 700+ people with experience across consumer and lifestyle, technology ... Manage projects and campaigns, set and manage deadlines, budgets and employ best-of-class ...

Orchestra

Director, Public Affairs

Washington, DC · Hybrid

$110K - $140K/yr

Orchestra brings together 700+ people with experience across consumer and lifestyle, technology ... Manage projects and campaigns, set and manage deadlines, budgets and employ best-of-class ...

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All JobsConsumer Affairs JobsConsumer Affairs Manager JobsConsumer Affairs Manager Jobs in Reston, VA

Consumer Affairs Manager information

See Reston, VA salary details

$26.5K

$100.3K

$164.4K

How much do consumer affairs manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for consumer affairs manager in Reston, VA is $100,271.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,800.00 and $123,300.00 per year, depending on experience, location, and employer.

What is the difference between Consumer Affairs Manager vs Customer Service Supervisor?

AspectConsumer Affairs ManagerCustomer Service Supervisor
Required CredentialsBachelor's degree, experience in consumer relationsHigh school diploma or equivalent, experience in customer service
Work EnvironmentOffice setting, strategic planningCall centers, retail stores, direct customer interaction
Employer & Industry UsageCorporations, government agencies, consumer advocacy groupsRetail, hospitality, service industries
Common Search & ComparisonFocuses on consumer rights, policy, and complaint resolutionFocuses on managing customer service teams and daily operations

The Consumer Affairs Manager typically handles consumer rights, policies, and complaint resolution at a strategic level, often working in office environments. In contrast, a Customer Service Supervisor manages frontline customer interactions and team operations, usually in retail or service settings. Both roles require customer-focused skills but differ in scope and responsibilities.

How does a Consumer Affairs Manager typically collaborate with other departments to address customer concerns?

A Consumer Affairs Manager works closely with various departments such as product development, quality assurance, legal, and marketing to resolve customer issues effectively. When a customer concern is escalated, the manager gathers input from relevant teams to understand the root cause and develop a comprehensive response. Regular cross-departmental meetings and clear communication channels are essential, allowing the Consumer Affairs Manager to advocate for customers while ensuring company policies and standards are upheld. This collaborative approach not only improves customer satisfaction but also helps identify trends and drive continuous improvement across the organization.

What are the key skills and qualifications needed to thrive as a Consumer Affairs Manager, and why are they important?

To thrive as a Consumer Affairs Manager, you need expertise in customer relations, conflict resolution, and a bachelor's degree in business, communications, or a related field. Experience with CRM systems, data analytics tools, and knowledge of relevant consumer protection regulations is highly valued. Excellent interpersonal skills, problem-solving abilities, and strong written and verbal communication help you stand out in this role. These competencies are essential for effectively managing consumer inquiries, safeguarding brand reputation, and ensuring regulatory compliance.

What does a Consumer Affairs Manager do?

A Consumer Affairs Manager is responsible for managing a company's relationship with its customers, handling complaints, ensuring customer satisfaction, and maintaining the organization's public image. They develop policies and procedures to address consumer concerns, oversee a team that responds to inquiries, and often work closely with product, legal, and marketing departments to resolve issues effectively. Their role is crucial in building trust and maintaining positive brand reputation through transparent and responsive communication with consumers.
What cities near Reston, VA are hiring for Consumer Affairs Manager jobs? Cities near Reston, VA with the most Consumer Affairs Manager job openings:
Consumer Affairs Manager jobs near you

Specialist, Student Affairs and Recruitment

APTA

Alexandria, VA

$70K - $75K/yr

Full-time

Retirement

Posted 12 days ago

Job description

Title:  Specialist, Student Affairs and Recruitment

Unit/Department:  Professional Affairs/Advancement

FLSA Status:  Full-time, Exempt

Location:  This position is located onsite at the APTA headquarters in Alexandria, VA.

About APTA

Do you want to contribute to an organization dedicated to improving societal health? Would you like to collaborate with colleagues who are passionate about making a difference? Are you excited to work in a new state-of-the-art building designed to encourage movement, participation, and employee health?

Then you want to work for APTA!

APTA is the trusted leader for the physical therapy profession, representing more than 100,000 physical therapists, physical therapist assistants, and physical therapy students. Our approximately 150 employees support the association’s mission to build a community that advances the profession of physical therapy to improve the health of society.

Located in Alexandria, Virginia, APTA has outstanding employee benefits, including flexible work schedules, generous retirement contributions, and travel subsidies for employees who choose public and active transportation.

Summary

The Specialist, Student Affairs and Recruitment executes APTA’s student recruitment and engagement implementation, operations, and engagement to drive growth, retention, and value for APTA members and student recruitment.  This role executes student affairs strategies within the Advancement department, ensuring achievement of organizational, department, and program priorities and goals.

Essential Functions

  • Partnership management
  • Volunteer/ambassador recruitment and management
  • New ambassador onboarding
  • Member engagement group oversight
  • Event management
  • Resource development and management
  • Hub/Community creation and management
  • Prospective applicant database management and communication
  • Website content management
  • Volunteer communication management
  • Duties will include some evening and weekend work
  • Conference and webinar presentations
  • Annual calendar management and developmental input.

Staff Expectations

  • Upholds and fosters APTA Staff Values
  • Complies with all APTA policies and procedures
  • Performs other duties as assigned to foster the achievement of the unit, department, team and association priorities
  • 5 years’ experience in postsecondary or graduate student recruitment or pathways program management
  • Experience in student recruitment implementation, or project management within a nonprofit, association, or mission-driven organization preferred.
  • Bachelor's preferred
  • K-12 student recruitment or college/career advising experience
  • Experience in partnership management and volunteer relations
  • Proficiency in public speaking, strong presentation skills
  • Experience with database management
  • Experience with virtual and in-person event planning
  • Experience working with Centralized Application Services preferred
  • Strong communication skills – written and verbal
  • Strong interpersonal skills
  • Strong organizational, time management skills, and attention to detail
  • Project management skills a plus

Travel Requirements

Up to 25% - Local and National

Salary

The base salary range for this role is $70,000 - $75,000 per year.  Your placement within this range will depend on your experience, specialized skills and training.

How To Apply

Please send resume and cover letter, including salary requirements, when applying. 

Principals only; no agencies; no phone calls, please. Candidates selected to participate in an interview will be contacted by Human Resources.

The American Physical Therapy Association is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, ethnic or national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, sexual orientation, gender identity, disability, or military status or any other characteristic protected by law.

APTA participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please visit e-verify.uscis.gov.

APTA is committed to a diverse and inclusive workforce and invites and welcomes applicants with diversity of experience, mindset, and skills to add value to APTA and our staff community.

Apply