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Connexus Jobs (NOW HIRING)

Connexus Credit Union

Collections Manager

Connexus Credit Union - Who We Are: Serving members across all 50 states, Connexus Credit Union is a member-focused cooperative that is proud to return profits to member-owners through high yields ...

Connexus Credit Union

Business Intelligence Data Engineer

$52.25 - $67.75/hr

Connexus Credit Union - Who We Are: Serving members across all 50 states, Connexus Credit Union is a member-focused cooperative that is proud to return profits to member-owners through high yields ...

Connexus Energy

Business Systems Analyst

Anoka, MN · On-site

$88K - $116K/yr

Connexus Energy is seeking a Business Systems Analyst to serve as the bridge between business needs and technology solutions. In this role, you'll partner with stakeholders across the organization to ...

Connexus Energy

Material Handler I, Trainee

Anoka, MN · On-site

$30.61/hr

Connexus Energy is seeking a Material Handler I, Trainee. As a Material Handler I, Trainee, you perform a variety of warehousing duties to ensure the proper storage and handling of materials and ...

Connexus Credit Union

Title Associate

Wausau, WI · Hybrid

$18.75 - $25.75/hr

Connexus Credit Union - Who We Are: Serving members across all 50 states, Connexus Credit Union is a member-focused cooperative that is proud to return profits to member-owners through high yields ...

Connexus Credit Union

Business Intelligence Data Engineer

$52.25 - $67.75/hr

Connexus Credit Union - Who We Are: Serving members across all 50 states, Connexus Credit Union is a member-focused cooperative that is proud to return profits to member-owners through high yields ...

Connexus Credit Union

Title Associate

Wausau, WI · On-site

$18.75 - $25.75/hr

Connexus Credit Union - Who We Are: Serving members across all 50 states, Connexus Credit Union is a member-focused cooperative that is proud to return profits to member-owners through high yields ...

Connexus Hub

Sr. IT Systems Engineer

Washington, DC · Hybrid

$111K - $152K/yr

Public Trust (required) Employment Type: Full-Time Overview Connexus Hub is seeking a Senior IT Systems Engineer to manage and modernize a hybrid IT environment spanning on-prem infrastructure and ...

Connexus Credit Union

Collections Manager

Connexus Credit Union - Who We Are: Serving members across all 50 states, Connexus Credit Union is a member-focused cooperative that is proud to return profits to member-owners through high yields ...

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How much do connexus jobs pay per year?

As of Aug 22, 2026, the average yearly pay for connexus in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a Connexus?

A Connexus job typically refers to a role within the Connexus organization or platforms that provide virtual education, customer support, or technology-driven services. These jobs may include positions in teaching, tutoring, technical support, or administrative roles for online learning and service-based companies. Connexus jobs often involve remote or hybrid work environments, requiring strong communication and technical skills.

What does a typical day look like for someone working in a Connexus role?

Employees in a Connexus role can expect to engage in frequent customer interactions via phone, email, or online chat, assisting with inquiries, troubleshooting issues, and providing detailed information about products or services. The work environment is often structured within a team, with support from supervisors and regular collaboration with other departments such as technical support, billing, or sales. Daily responsibilities may also include updating records in customer management systems and participating in team meetings or training sessions. This dynamic role is well-suited for people who enjoy helping others and working in a fast-paced setting where strong communication and multitasking skills are valued.

What are the key skills and qualifications needed to thrive in the Connexus position, and why are they important?

To excel in a Connexus position, you typically need strong customer service abilities, time management, and proficiency with basic office software, usually supported by a high school diploma or equivalent. Familiarity with CRM platforms, call center technology, or specific communication tools such as Connexus software may be required. Strong interpersonal skills, adaptability, and the ability to resolve conflicts make a candidate stand out. These qualities are vital for efficiently supporting clients, collaborating with teams, and addressing service needs in a fast-paced environment.

What are jobs with Connexus?

Jobs with Connexus typically involve roles in customer service, technical support, or administrative positions within the organization. These jobs may require strong communication skills, problem-solving abilities, and familiarity with relevant software tools. Employment can be full-time or part-time, often with training provided for specific job functions.
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Connexus jobs near you
Infographic showing various Connexus job openings in the United States as of August 2026, with employment types broken down into 4% Internship, 87% Full Time, and 9% Part Time. Highlights an 65% Physical, 4% Hybrid, and 31% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Collections Manager

Connexus Credit Union

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Connexus Credit Union rating

6.0

Company rating: 6.0 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Connexus Credit Union - Who We Are:
Serving members across all 50 states, Connexus Credit Union is a member-focused cooperative that is proud to return profits to member-owners through high yields for checking accounts and deposit products, as well as competitive rates on our loans. We are a remote first employer with the majority of our employees residing in the upper Midwest.
As an employer we foster collaboration and high performance to achieve excellence. We holistically care for and develop our employees to thrive personally and professionally. We are proud to share our success with our employees and those we serve.
Connexus offers an Amazing Benefits package:
  • 25 days of paid time off and 10 paid holidays
  • 16 hours of paid Volunteer Time Off
  • 401K Retirement with up to 6% employer match
  • Excellent Health, Dental, Vision insurance, including multiple plan options
  • Health Savings Account with generous employer contributions
  • Employer paid Life insurance, Short-Term and Long-Term Disability
  • Tuition Reimbursement from $4,000 - $7,000 per calendar year
  • Robust Learning and Development program that includes an annual professional development stipend

About the Role: At Connexus, our Collections Managers lead a high-performing team focused on managing delinquent accounts up to 90 days past due while balancing member service with effective risk management. This role oversees daily collections operations, conducts regular team and one-on-one meetings, provides coaching and performance feedback, and ensures compliance with applicable regulations and credit union policies. You will serve as the primary escalation point for complex member situations, partnering with staff and other departments to develop solutions that support both member financial wellness and organizational goals. Through process improvement, support, and team leadership, you will help drive delinquency reduction and recovery results while delivering an exceptional member experience.
Responsibilities:
  • Collections Operations Management
  • Oversee the daily operations of the collections team to ensure timely resolution of delinquent accounts, including loans and lines of credit.
  • Develop and enforce collections policies, procedures, and performance metrics to achieve departmental goals.
  • Assign, monitor and supervise workload via staff and vendor management to ensure efficient workflow.
  • Approve settlements, short sales, modifications and account adjustments requests within credit union guidelines and authority limits.
  • Prepare modification requests in accordance with policies and procedures for approval by VP of Collections.
  • Process SCRA requests and debt management proposals in accordance with policies and procedures.
  • Maintains a collection program and processes that result in charge-off and delinquency ratios, within risk tolerances and set goals, as well as limited errors
  • Review and audit delinquent accounts considered to be uncollectible to ensure maximum efforts have been taken before approving Charge Off
  • Team Leadership
  • Recruit, train, and supervise collections staff, fostering a collaborative and results-driven environment.
  • Conduct regular performance reviews and provide coaching to ensure team effectiveness.
  • Conduct team meetings to implement new procedures/guidelines, changes within the department or credit union.
  • Ensure staff are knowledgeable about compliance, industry trends, and customer service best practices.
  • Member Engagement
  • Act as an escalation point for complex or high-risk member accounts, negotiating repayment plans that align with member needs and credit union policies.
  • Provide guidance to members on financial options and strategies to prevent future delinquencies.
  • Compliance and Risk Management
  • Monitor compliance with federal, state, and local laws, including the Fair Debt Collection Practices Act (FDCPA) and other applicable regulations.
  • Identify and address potential fraud, loss risks, or systemic issues within the portfolio.
  • Comply with all Federal Regulations as they pertain to your job duties, including BSA.
  • Reporting and Analysis
  • Track team performance results, calls, dollars collected, quality assurance, etc.
  • Prepare monthly or weekly reports for team: Scorecards, Dollars Collected, Call Reports, Support Team Reports, etc.
  • Maintains reports of collection activity, and provides weekly, monthly, and quarterly reports of collection results
  • Analyze and audit collectors' assigned accounts to ensure they are being properly worked within the procedures and guidelines.
  • Analyze collection data to identify patterns, risks, and opportunities for process improvements.
  • Recommend and implement strategies to optimize recovery efforts and reduce delinquencies.
  • Monitor, review and track real estate loans, including foreclosures and delinquent property taxes.
  • Cross-Department Collaboration
  • Partner with the lending, risk, and member services teams to enhance loan underwriting standards and member education programs.
  • Assist in developing member communications and financial literacy programs to prevent future delinquencies.

Position Requirements:
  • This position is Remote.
  • Bachelor's Degree or commensurate experience is Required.
  • 5+ years of related experience is Required.
  • 3+ years of people leader experience is Required.
  • Demonstrate a working knowledge and understanding of CFPB, FDCPA, WCA, Small claims, Repossession and Bankruptcy law.
  • Proficient in Microsoft Office.
  • Ability to handle difficult customer service situations and providing resolutions in a professional and tactful manner.
  • Excellent verbal, written, listening, and interpersonal communication skills, along with the ability to remain assertive and confident when dealing with difficult situations.
  • Ability to multi-task and work in a fast paced, goal oriented environment.

Connexus Credit Union's Employer Recognitions:
  • 2026 Best Place to Work in IT, Computer World

Equal Opportunity Employer/Disabled/Veterans/41 CFR 60-1.4, 41 CFR 60-1.35

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