$20.25 - $27.25/hr
Experience working with PSA/ticketing systems such as Autotask or ConnectWise is a plus Professional Skills * Excellent written and verbal communication skills with the ability to interact with ...
Quick apply
$20.25 - $27.25/hr
Experience working with PSA/ticketing systems such as Autotask or ConnectWise is a plus Professional Skills * Excellent written and verbal communication skills with the ability to interact with ...
Connectwise, Kaseya, Ninja) * PSA (or Ticketing) software experience (i.e. Autotask) * History of network and firewall administration (Sonicwall & Meraki). * Basic knowledge of network, server, and ...
Quick apply
Connectwise, Kaseya, Ninja) * PSA (or Ticketing) software experience (i.e. Autotask) * History of network and firewall administration (Sonicwall & Meraki). * Basic knowledge of network, server, and ...
... experience. * Genuine interest in technology and developing a career in IT. Preferred, but Not Required * Previous MSP, help desk, or IT support exposure. * Familiarity with ConnectWise or another ...
Quick apply
... experience. * Genuine interest in technology and developing a career in IT. Preferred, but Not Required * Previous MSP, help desk, or IT support exposure. * Familiarity with ConnectWise or another ...
Junior Service Technician
Murray, UT · On-site
$19 - $21/hr
This is an opportunity to build practical IT experience while learning from an experienced ... Maintain accurate ticket notes, statuses, assignments, and scheduling information in ConnectWise.
Junior Service Technician
Murray, UT · On-site
$19 - $21/hr
This is an opportunity to build practical IT experience while learning from an experienced ... Maintain accurate ticket notes, statuses, assignments, and scheduling information in ConnectWise.
Junior Service Technician
$19 - $21/hr
This is an opportunity to build practical IT experience while learning from an experienced ... Maintain accurate ticket notes, statuses, assignments, and scheduling information in ConnectWise.
New
Junior Service Technician
$19 - $21/hr
This is an opportunity to build practical IT experience while learning from an experienced ... Maintain accurate ticket notes, statuses, assignments, and scheduling information in ConnectWise.
New
Junior Service Technician
Murray, UT · On-site
$19 - $21/hr
This is an opportunity to build practical IT experience while learning from an experienced ... Maintain accurate ticket notes, statuses, assignments, and scheduling information in ConnectWise.
New
Quick apply
Junior Service Technician
Murray, UT · On-site
$19 - $21/hr
This is an opportunity to build practical IT experience while learning from an experienced ... Maintain accurate ticket notes, statuses, assignments, and scheduling information in ConnectWise.
New
Account Executive - Mid Enterprise
American Fork, UT · On-site
$120 - $180/hr
... ConnectWise). * Represent CR-T at partner events, industry conferences, and client engagements to ... What You Bring * 5+ years of B2B technical sales or IT consulting experience, preferably in ...
Account Executive - Mid Enterprise
American Fork, UT · On-site
$120 - $180/hr
... ConnectWise). * Represent CR-T at partner events, industry conferences, and client engagements to ... What You Bring * 5+ years of B2B technical sales or IT consulting experience, preferably in ...
Experience with PSA/ITSM platforms such as Autotask, ConnectWise, HaloPSA, or ServiceNow. * Proven success implementing automation, integrations, scripting, Power Platform, Copilot, or AI-driven ...
Experience with PSA/ITSM platforms such as Autotask, ConnectWise, HaloPSA, or ServiceNow. * Proven success implementing automation, integrations, scripting, Power Platform, Copilot, or AI-driven ...
Connectwise Experience information
What is ConnectWise experience?
ConnectWise Experience refers to expertise in using ConnectWise, a suite of software solutions designed for IT service providers and managed service providers (MSPs). This experience typically involves proficiency with tools like ConnectWise Manage, Automate, and Control, which help businesses manage client relationships, automate tasks, and provide remote support. Individuals with ConnectWise experience can streamline IT operations, improve service delivery, and enhance customer satisfaction. Employers often seek candidates with this background to ensure efficient and effective IT service management.
What skills and qualifications are needed to thrive as a ConnectWise specialist?
To thrive as a ConnectWise Specialist, you need strong IT knowledge, experience with managed services, and a solid understanding of the ConnectWise platform, often supported by relevant certifications or technical training. Familiarity with ConnectWise Manage, Automate, and other MSP tools, as well as ticketing and CRM systems, is typically expected. Excellent problem-solving, communication, and organizational skills help you collaborate with teams and deliver effective client solutions. These abilities ensure efficient workflow management, high-quality service delivery, and optimized use of the ConnectWise suite in a managed IT environment.
How does working in a ConnectWise experience role involve collaboration with IT and client support teams?
In a ConnectWise Experience role, you’ll regularly collaborate with IT professionals, client support teams, and sometimes sales staff to ensure seamless integration and use of the ConnectWise platform. Your responsibilities may include troubleshooting workflow issues, onboarding new users, and helping tailor system configurations to client needs. Teamwork is essential, as you’ll often act as a bridge between technical staff and end users, translating requirements and helping resolve any challenges that arise. Open communication and a proactive approach to problem-solving are key to thriving in this collaborative environment.
What is the difference between Connectwise Experience vs Connectwise Administrator?
| Aspect | Connectwise Experience | Connectwise Administrator |
|---|---|---|
| Primary Role | User-focused support and troubleshooting within Connectwise platform | System configuration, user management, and platform setup |
| Required Skills | Customer service, basic technical knowledge, platform navigation | Technical expertise, system administration, scripting |
| Work Environment | Support teams, client-facing roles, helpdesk | IT departments, system administration teams |
| Certifications | Connectwise certifications, general IT support | Connectwise certifications, IT certifications (e.g., CompTIA) |
Connectwise Experience roles focus on supporting users and troubleshooting issues, while Connectwise Administrator roles involve configuring and managing the platform's settings. Both roles require familiarity with Connectwise but serve different functions within organizations.
What are popular job titles related to Connectwise Experience jobs in Utah?
For Connectwise Experience jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Connectwise Experience jobs in Utah look for?
The top searched job categories for Connectwise Experience jobs in Utah are:
Level III Help Desk Support Technician
K2 Staffing •
Recruiting and Staffing Services • 11 - 50 employees11 - 50 employees
$20.25 - $27.25/hr
Full-time
Re-posted 21 days ago
Job description
Summary
Our client is a well-established IT Solutions and Managed Services Provider (MSP) located in the United Statesand they are seeking an experienced Remote Level III Help Desk Support Technician. This role requires a highly skilled technical professional with prior MSP experience who can support complex client environments while providing exceptional customer service. The ideal candidate enjoys troubleshooting advanced technical issues and implementing technology solutions that help businesses operate efficiently.
Duties & Responsibilities
Advanced Technical Support
Provide high-level technical support by troubleshooting and resolving escalated service requests
Work with internal teams and clients to diagnose and resolve complex IT issues
Assist with pre- and post-sales technical activities including discovery calls, site visits, and technical assessments
Network & Infrastructure Support
Configure and support network infrastructure including routers, switches, managed switches, and firewalls
Assist with implementing and monitoring network security solutions
Support the design, deployment, and maintenance of Local Area Networks (LANs)
Systems Administration
Deploy, maintain, and troubleshoot Windows Server environments and Active Directory
Support server infrastructure, file servers, and cloud-based systems
Manage and support Microsoft Exchange environments
VoIP & Communications
Configure and support VoIP systems and related communication platforms
Troubleshoot connectivity and voice-related issues
Monitoring & Maintenance
Monitor system alerts and respond appropriately based on operational procedures
Troubleshoot network and infrastructure issues across client environments
Perform new user setup and onboarding tasks
Qualifications & Requirements
Experience
Minimum of 5 years of hands-on experience supporting networking equipment, Windows servers, workstations, Exchange, and Active Directory
At least 3 years of experience working in a client-facing technical environment
Previous experience working in an MSP environment strongly preferred
Technical Skills
Strong troubleshooting skills across networking, servers, and end-user systems
Experience implementing and supporting business technology solutions
Familiarity with RMM tools such as Kaseya or ConnectWise preferred
Experience working with PSA/ticketing systems such as Autotask or ConnectWise is a plus
Professional Skills
Excellent written and verbal communication skills with the ability to interact with business clients
Strong organizational and time-management abilities
Ability to solve complex technical issues efficiently
Self-motivated, reliable, and able to work independently or as part of a team
About K2 Staffing
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
11 - 50 Employees
Headquarters location
Carlsbad, CA, US
Year founded
2019