Job Summary:
Tata Consultancy Services is a leading IT services company, and they are seeking a Systems Release Engineer to manage and support enterprise-scale Point-of-Sale (POS) systems. The role involves overseeing release management, deployment, and system administration while ensuring operational efficiency and stability across retail IT infrastructure.
Responsibilities:
• Responsible for managing and supporting enterprise-scale Point-of-Sale (POS) systems and retail IT infrastructure across 1,000+ stores.
• Oversees release management, deployment, and system administration, ensuring stability and seamless software rollouts using tools such as SaltStack and Jira.
• Develops automation scripts (Bash) to enhance helpdesk troubleshooting and operational efficiency. Maintains DEV/QA lab environments and production systems, including register imaging, configuration, and monitoring of data ingestion processes.
• Leads incident management and Tier 3 support operations, conducting daily triage meetings, resolving escalations, and minimizing store downtime.
• Manages large-scale assets including pinpad terminals and POS registers, while executing database updates and troubleshooting complex issues using SQL.
• Coordinates cross-functional IT activities, organizes release schedules, and drives collaboration through regular sync meetings.
• Plays a key role in POS upgrades, store rollouts, and enterprise transformation initiatives including self-checkout implementation.
• Additionally responsible for process improvement and team enablement, including onboarding programs, training, and mentoring.
• Acts as a lead, providing guidance across multiple IT tiers and ensuring high service delivery standards.
Qualifications:
Required:
• Technical: Java, Java script, Python, HTML, CSS, Typescript, MySQL, PHP, BASH, Linux, Equinox Hub, XStore, Oracle SQL
• Automation Tools: SaltStack
• Tools: Git, JIRA, ServiceNow, Cherwell
• Functional: General Retail, Retail Point of Sale, Store Systems
• Framework: ITIL (Incident Mgmt, Problem Mgmt, Release, Configuration Mgmt)
Company:
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting. It is a sub-organization of Tata Group. Founded in 1968, the company is headquartered in Mumbai, IND, with a team of 10001+ employees. The company is currently Late Stage.