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Configuration Manager Jobs in Cullman, AL (NOW HIRING)

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Configuration Manager information

See Cullman, AL salary details

$33.1K

$84.6K

$127.5K

How much do configuration manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for configuration manager in Cullman, AL is $84,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,100.00 and $98,800.00 per year, depending on experience, location, and employer.

What is a configuration manager?

A Configuration Manager is an IT professional responsible for overseeing and controlling changes to software, hardware, and related documentation within an organization. Their main goal is to ensure that systems and products remain consistent, reliable, and compliant with organizational and regulatory standards. Configuration Managers develop and maintain processes for version control, track changes, and ensure proper documentation. They often work closely with development, operations, and quality assurance teams to manage updates and resolve configuration issues. This role is crucial in environments where maintaining the integrity and traceability of system components is essential.

What is a configuration manager?

A configuration manager oversees the lifecycle of software or hardware production, such as a new app or server development. Job duties include getting authorization for the project, documenting the process from the outline to the quality assurance and beta testing, overseeing the coding and implementation, and collecting data relevant to the project. Qualifications for this career include a bachelor’s degree in computer science or a related field, IT experience, the ability to handle multiple projects at once, and strong organizational and leadership skills.

What are the key skills and qualifications needed to thrive as a configuration manager, and why are they important?

To thrive as a Configuration Manager, you need expertise in configuration management processes, change control, and a background in IT, engineering, or a related field. Familiarity with configuration management tools like ServiceNow, Jira, or IBM Rational, along with ITIL certification, is often expected. Strong attention to detail, analytical thinking, and effective communication are vital soft skills for the role. These abilities are essential for ensuring system integrity, minimizing errors, and supporting seamless project delivery in complex environments.

How does a configuration manager typically interact with cross-functional teams during a project lifecycle?

A Configuration Manager works closely with teams such as development, quality assurance, operations, and project management throughout the project lifecycle. They facilitate clear communication regarding configuration changes, version control, and release management to ensure all stakeholders are aligned. Regular meetings and documentation are key to tracking changes, resolving issues, and maintaining the integrity of configuration items. This collaborative approach helps prevent conflicts, ensures compliance with standards, and supports smooth project delivery.

What is the difference between Configuration Manager vs Network Administrator?

AspectConfiguration ManagerNetwork Administrator
CertificationsITIL, CompTIA Server+, Microsoft Certified: Windows ServerCompTIA Network+, Cisco CCNA, Microsoft Certified: Windows Server
Work EnvironmentIT departments, data centers, enterprise environmentsCorporate offices, data centers, ISP environments
Primary ResponsibilitiesManaging hardware/software configurations, deployment, and updatesMaintaining network infrastructure, troubleshooting connectivity issues
Industry UsageIT service management, enterprise ITNetwork management, telecommunications, IT support

While both roles work within IT environments, Configuration Managers focus on managing system configurations and deployments, whereas Network Administrators handle network infrastructure and connectivity issues. Understanding these differences helps organizations assign the right responsibilities and professionals for their IT needs.

More about Configuration Manager jobs

What cities near Cullman, AL are hiring for Configuration Manager jobs?

Cities near Cullman, AL with the most Configuration Manager job openings:

Configuration Manager jobs near you
Infographic showing various Configuration Manager job openings in Cullman, AL as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $84,639 per year, or $40.7 per hour.

ServiceNow Administrator

PowerGrid Services, LLC

Hartselle, AL • On-site

Other

Posted 16 days ago

Job description

The ServiceNow Administrator owns the day-to-day health, configuration, and continuous improvement of the ServiceNow platform. This role is the technical backbone of IT service delivery — responsible for keeping the platform stable and upgrade-safe, translating business requirements into clean configuration, and ensuring the Configuration Management Database (CMDB) remains an accurate single source of truth for the enterprise.
This is a governance role: success is measured less by tickets closed and more by platform stability, data integrity, high user adoption, low technical debt, and leadership confidence in the reporting that comes out of the platform. The Administrator partners closely with the Service Desk, Infrastructure, Cybersecurity, and Enterprise Applications teams to automate manual work and reduce time-to-resolution across the organization.
Essential Duties & Responsibilities
Platform Administration & Configuration
• Perform daily administration of production and sub-production instances, including user, group, and role management, license compliance, and access reviews aligned to least-privilege principles.
• Configure and maintain core ITSM applications — Incident, Problem, Change, Request, Service Catalog, and Knowledge Management — to reflect evolving business processes.
• Build and maintain forms, lists, UI policies, business rules, client scripts, notifications, and Access Control Lists (ACLs) using configuration over customization to remain upgrade-safe.
• Maintain complete, current, and version-controlled documentation of all platform configuration — including configuration standards, naming conventions, architecture and integration diagrams, role and ACL matrices, and a change log of every modification made to the environment.
• Establish and enforce configuration management discipline so that no change is made without a corresponding documented record, keeping the platform fully auditable, transferable, and independent of tribal knowledge.
• Manage update sets and scoped applications, moving changes between instances with documented testing, approval, and rollback plans.
• Own the platform upgrade cycle end to end: release planning, sub-production testing, production execution, and post-upgrade validation.
Workflow Automation & Service Catalog
• Design and maintain workflows using Flow Designer to automate IT and cross-functional business processes, eliminating manual handoffs.
• Own the Service Catalog: build and maintain catalog items, record producers, variable sets, approval chains, and associated SLAs.
• Configure and brand the Service Portal / Employee Center to drive self-service adoption and deflect routine ticket volume.
• Partner with process owners to identify automation candidates and quantify the time and cost savings delivered.
CMDB, Asset & Integration Management
• Maintain CMDB health, including CI classification, relationship mapping, data certification, reconciliation rules, and remediation of orphaned or stale records.
• Administer and troubleshoot platform integrations — including the NinjaOne endpoint management integration, Microsoft Entra ID / Microsoft 365, and HR and ERP data feeds — using REST, SOAP, and MID Server components.
• Support IT Asset Management processes by keeping hardware and software asset data, warranty status, and lifecycle records accurate and audit-ready.
• Develop and maintain import sets and transform maps for recurring data loads.
Reporting, Governance & Support
• Build and maintain reports, dashboards, and Performance Analytics widgets that give leadership actionable insight into SLA attainment, backlog trends, and service quality.
• Monitor platform health — system logs, scheduled jobs, integration failures, and performance alerts — and resolve issues before they become outages.
• Serve as escalation point for platform incidents and requests; open and manage cases with ServiceNow support (HI) as needed.
• Apply ITIL practices to Incident, Problem, Change, and Release Management and drive continual service improvement.
• Create and maintain runbooks and knowledge articles; deliver training and enablement to end users, fulfillers, and process owners.
• Govern platform and automation guardrails, including permissioning, auditing, and responsible use of AI-assisted features within the platform.
Required Qualifications
• Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related field — or equivalent combination of education and hands-on experience.
• Minimum of 3 years of hands-on ServiceNow administration experience in a production environment.
• ServiceNow Certified System Administrator (CSA) certification, or ability to obtain within six months of hire.
• Demonstrated proficiency with Incident, Problem, Change, Request, CMDB, Service Catalog, and Knowledge Management applications.
• Working knowledge of JavaScript, and familiarity with XML, HTML, CSS, and JSON as applied within the Now Platform.
• Experience building integrations using REST and SOAP web services.
• Solid understanding of ITIL service management practices and IT Help Desk workflows.
• Strong analytical, troubleshooting, and technical writing skills, with the ability to translate business requirements into documented technical solutions.
• Excellent communication and customer service skills, with the ability to work effectively with both technical teams and non-technical business stakeholders.
Preferred Qualifications
• ITIL v4 Foundation certification.
• ServiceNow Certified Implementation Specialist (CIS) in ITSM, or Certified Application Developer (CAD).
• Experience with ServiceNow Discovery, Service Mapping, and Software Asset Management.
• Experience integrating ServiceNow with endpoint management or RMM platforms (NinjaOne, Intune) and with Microsoft 365 / Entra ID.
• Experience administering ServiceNow in a construction, utility, energy, or field-services environment with a distributed workforce.
• Familiarity with Agile / Scrum delivery and with Power Platform or similar low-code automation tools.
Key Competencies
Measures of Success (First 12 Months)
1. Platform upgraded to the current supported release with zero unplanned production downtime.
2. A complete, current configuration documentation set in place and maintained as changes are made.
3. CMDB completeness and accuracy above the agreed target for in-scope CI classes, with automated reconciliation in place.
4. Service Catalog expanded with self-service request items that measurably deflect Tier 1 ticket volume.
5. Documented, repeatable change and update-set process adopted by all platform contributors.
6. Leadership dashboards in production and trusted as the source for SLA and service performance reporting.
Work Environment & Physical Requirements
Primarily an office or hybrid remote environment with extended periods of computer use. Occasional travel to field and regional offices may be required. Must be able to participate in a scheduled on-call or after-hours rotation for platform upgrades, releases, and critical incidents.
Disclaimer
This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Responsibilities may be modified at any time at the discretion of management. PowerGrid Services is an Equal Opportunity Employer.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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