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Configuration Management Manager Jobs in Ontario

Alquemy

ServiceNow Technical Lead

Ottawa, ON · On-site

At least 3 years of hands-on experience with ServiceNow CMDB, ITOM, Discovery, Service Mapping, or related capabilities. Proven experience leading complex ServiceNow implementations or technical ...

Scotiabank

ServiceNow Discovery Developer

Toronto, ON · On-site

Manage the ServiceNow Discovery tool to automatically map IT assets and update the Configuration Management Database (CMDB) across all of the geographies where the bank operates. Key responsibilities ...

KPMG

Senior Manager GRC

Toronto, ON

GlideScript, Flow Designer, ACLs, CMDB, custom apps. * AuditBoard: Controls/testing, evidence, issues, reporting integrations. * Integrations with SIEM, vulnerability scanners (Qualys/Tenable), CMDB ...

Zafin

Agent Configuration Specialist

Toronto, ON

As an Agent Configuration Specialist, you will configure and deliver AI agents and agent-enabled ... change-management practices. * Monitor deployed configurations, review user feedback and ...

BMO Capital Markets

ServiceNow Developer

Toronto, ON · On-site

Technology Service Now ITSM,ITAM/SAM/HAM, CMDB, integrations, automation, and custom application development. This role will be responsible for translating business requirements into scalable ...

McKesson

Manager, Deskside Services

Mississauga, ON

Intermediate understanding of technical support operations, system administration principles, configuration management, and incident lifecycle processes. * Knowledge of IT infrastructure components ...

McKesson

Manager, Deskside Services

Mississauga, ON · On-site

Intermediate understanding of technical support operations, system administration principles, configuration management, and incident lifecycle processes. * Knowledge of IT infrastructure components ...

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All JobsConfiguration Management JobsConfiguration Management Manager JobsConfiguration Management Manager Jobs in Ontario

Configuration Management Manager information

What does a configuration management manager do?

A Configuration Management Manager oversees the processes and tools used to track and control changes in software, hardware, documentation, and other key assets throughout a project's lifecycle. They ensure that all systems remain consistent, reliable, and well-documented by implementing configuration management policies and procedures. Their responsibilities often include managing configuration databases, leading audits, and coordinating with different teams to maintain the integrity of products or systems. This role is critical in industries like IT, engineering, and manufacturing, where maintaining accurate records and version control is essential for quality and compliance.

What are the key skills and qualifications needed to thrive as a configuration management manager, and why are they important?

To thrive as a Configuration Management Manager, you need expertise in configuration management processes, change control, and a relevant technical or engineering background, often supported by a bachelor’s degree or industry certifications like ITIL or CMII. Familiarity with configuration management tools such as ServiceNow, Jira, or IBM Rational, and experience with standards like ISO 9001 or CMMI, are typically required. Strong leadership, organizational skills, and attention to detail, alongside effective communication, make someone stand out in this role. These skills are crucial for ensuring system integrity, minimizing errors, and supporting efficient project delivery in complex technical environments.

What are some common challenges configuration management managers face when implementing new processes across teams?

Configuration Management Managers often encounter challenges such as resistance to change from team members, ensuring consistent adoption of new tools, and maintaining accurate records across multiple departments. They must coordinate closely with engineering, IT, and quality assurance teams to standardize processes while accommodating unique project needs. Effective communication, training programs, and regular audits are essential to overcoming these hurdles and ensuring smooth integration of new configuration management practices.

What is the difference between Configuration Management Manager vs Configuration Analyst?

AspectConfiguration Management ManagerConfiguration Analyst
CredentialsTypically requires a bachelor's degree in IT, Computer Science, or related field; certifications like CMII or ITIL are commonUsually holds a bachelor's degree in IT, Computer Science, or related area; certifications like ITIL or CompTIA are beneficial
Work EnvironmentLeads teams in managing configuration processes across projects; often in managerial or supervisory rolesPerforms detailed analysis and documentation of configurations; often in a technical or support role
Industry UsageCommonly employed in IT, aerospace, defense, and manufacturing sectorsUsed in similar industries for supporting configuration control and documentation

The Configuration Management Manager oversees the entire configuration management process, leading teams and ensuring compliance, while the Configuration Analyst focuses on detailed analysis and documentation of configurations. Both roles require similar credentials and are vital in maintaining system integrity within technical industries.

What is a Configuration Management Manager's salary?

The salary for a Configuration Management Manager typically ranges from $90,000 to $140,000 annually, depending on experience, industry, and location. They often require knowledge of tools like CMDBs and configuration management processes, with certifications such as ITIL or PMP enhancing earning potential.

What are the most commonly searched types of Configuration Management jobs in Ontario?

The most popular types of Configuration Management jobs in Ontario are:

Configuration Management Manager jobs near you
Infographic showing various Configuration Management Manager job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution.

ServiceNow Technical Lead

Alquemy

Ottawa, ON • On-site

Full-time

Re-posted 6 days ago

Job description

Job Description ServiceNow Technical Lead Position Summary We are seeking an experienced ServiceNow Technical Lead to provide technical leadership for the design, implementation, and optimization of ServiceNow solutions, with a focus on Configuration Management Database (CMDB) and IT Operations Management (ITOM). This role will lead technical delivery, guide solution architecture, and collaborate with cross-functional teams to ensure scalable, reliable, and well-governed ServiceNow implementations. Qualifications Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

Minimum of 5 years of experience designing, implementing, or supporting enterprise ServiceNow solutions. At least 3 years of hands-on experience with ServiceNow CMDB, ITOM, Discovery, Service Mapping, or related capabilities. Proven experience leading complex ServiceNow implementations or technical projects.

Strong understanding of cloud platforms and cloud-to-CMDB integration concepts. Experience with ServiceNow integrations, Import Sets, Transform Maps, Integration Hub, MID Servers, and REST/SOAP APIs. Solid knowledge of ITIL principles, CMDB governance, and data quality best practices.

Strong analytical, communication, and technical documentation skills. ServiceNow certifications are considered an asset. Key Responsibilities Lead the technical design, implementation, and enhancement of ServiceNow CMDB and ITOM solutions.

Define and maintain CMDB data models, configuration item (CI) structures, and governance standards. Design and implement integrations between cloud platforms and ServiceNow. Ensure CMDB data quality through reconciliation, monitoring, and continuous improvement initiatives.

Develop technical documentation, implementation plans, and operational procedures. Provide technical leadership, mentoring, and guidance to project teams and stakeholders. Collaborate with infrastructure, cloud, security, and operations teams to deliver integrated solutions.

Support testing, deployment, troubleshooting, and transition to operational support. Knowledge & Skills Strong technical expertise in the ServiceNow platform, CMDB, and ITOM. Experience with cloud technologies and enterprise system integrations.

Excellent problem-solving, analytical, and troubleshooting skills. Strong communication and stakeholder management abilities. Ability to lead technical initiatives while managing multiple priorities in a fast-paced environment.

Commitment to delivering high-quality, scalable, and supportable solutions.

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