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Concierge Manager Jobs in Rochester, MN (NOW HIRING)

ATC Hotel Management LLC

Concierge

Rochester, MN

$17/hr

Deliver concierge-style services, including dinner reservations, transportation coordination, and ... Manage VIP check-in and check-out processes discreetly within the Executive Lounge. * Assist guests ...

Titan

Concierge

Rochester, MN · On-site

$16.50 - $21.25/hr

Deliver concierge-style services, including dinner reservations, transportation coordination, and ... Manage VIP check-in and check-out processes discreetly within the Executive Lounge. * Assist guests ...

Rochester Ford

Service Advisor Assistant

Rochester, MN · On-site

Provide concierge support for all owner inquiries, whether phone or in person, to assure the ... Time management skills * Fantastic communication skills with your customers * Professional, well ...

Rochester Ford

Service Advisor Assistant

Rochester, MN · On-site

Provide concierge support for all owner inquiries, whether phone or in person, to assure the ... Time management skills * Fantastic communication skills with your customers * Professional, well ...

Rochester Ford

Service Advisor Assistant

Rochester, MN · On-site

Provide concierge support for all owner inquiries, whether phone or in person, to assure the ... Time management skills * Fantastic communication skills with your customers * Professional, well ...

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Concierge Manager information

See Rochester, MN salary details

$15

$24

$40

How much do concierge manager jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for concierge manager in Rochester, MN is $24.86, according to ZipRecruiter salary data. Most workers in this role earn between $20.38 and $26.01 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Concierge Manager, and why are they important?

To thrive as a Concierge Manager, you need a solid background in hospitality management, customer service, and problem-solving, often supported by a degree or relevant certifications in hospitality. Familiarity with property management systems, reservation software, and guest relationship management tools is essential. Exceptional interpersonal skills, attention to detail, and the ability to remain calm under pressure help you deliver memorable guest experiences and lead teams effectively. These skills and qualities are critical for ensuring guest satisfaction, efficient operations, and upholding the reputation of the establishment.

What is the difference between Concierge Manager vs Front Desk Supervisor?

Concierge ManagerFront Desk Supervisor
Oversees concierge services, manages guest requests, and coordinates with various departmentsSupervises front desk staff, handles check-ins/outs, and manages guest inquiries at the reception
Requires customer service skills, hospitality knowledge, and often experience in guest servicesRequires customer service skills, hospitality experience, and staff management abilities
Works primarily in hotels, resorts, or luxury establishmentsWorks mainly at hotel front desks, resorts, or hospitality venues

Both roles focus on guest service in hospitality settings, but the Concierge Manager emphasizes personalized guest experiences and service coordination, while the Front Desk Supervisor manages daily front desk operations and staff supervision.

What does a Concierge Manager do?

A Concierge Manager oversees the concierge team in hotels, luxury residences, or resorts, ensuring guests receive exceptional service. Their responsibilities include managing guest requests, coordinating reservations, recommending local attractions, and handling special arrangements. They also train staff, resolve guest issues, and maintain high standards of hospitality. Concierge Managers play a crucial role in enhancing guest experiences and ensuring satisfaction throughout their stay.

How does a Concierge Manager typically collaborate with other departments to enhance guest experiences?

As a Concierge Manager, you’ll frequently work closely with front desk staff, housekeeping, and guest services teams to ensure seamless guest experiences. Collaboration involves communicating guest preferences, arranging special requests, and coordinating with local vendors for reservations or activities. This role often requires proactive problem-solving and regular meetings with department heads to address guest feedback and improve service delivery. Building strong interdepartmental relationships is key to anticipating guest needs and delivering personalized service.
What cities near Rochester, MN are hiring for Concierge Manager jobs? Cities near Rochester, MN with the most Concierge Manager job openings:
Concierge Manager jobs near you
Infographic showing various Concierge Manager job openings in Rochester, MN as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 71% Full Time, 16% Part Time, and 11% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $51,707 per year, or $24.9 per hour.

Concierge

ATC Hotel Management LLC

Rochester, MN

$17/hr

Full-time

Re-posted 2 days ago

Job description

Key Duties & Responsibilities

  • Serve as host/hostess and primary point of contact for guests on Executive Level floors, delivering world-class, personalized hospitality.

  • Create memorable, high-touch guest experiences through anticipatory service, genuine engagement, and refined attention to detail.

  • Maintain Executive Lounge and dining spaces to luxury cleanliness, presentation, and ambiance standards.

  • Proactively engage with guests to assess satisfaction, address concerns, and provide immediate service recovery when needed.

  • Provide expert knowledge of hotel amenities, local attractions, dining options, and Executive Level offerings.

  • Prepare and serve hot, cold, and mixed beverages, ensuring consistency with brand and quality standards.

  • Collaborate with culinary teams to ensure buffets are fully stocked, visually appealing, and refreshed throughout service.

  • Plate and serve guest meals upon request with precision, professionalism, and elevated presentation.

  • Maintain a clean, organized, and inspection-ready lounge and kitchen environment for seamless shift transitions.

  • Deliver concierge-style services, including dinner reservations, transportation coordination, and entertainment arrangements.

  • Conduct pre-arrival outreach to VIP guests to personalize stays and anticipate preferences.

  • Order, stage, and arrange VIP amenities and floral presentations for suite arrivals.

  • Inspect VIP rooms and suites prior to arrival, ensuring flawless readiness and luxury presentation.

  • Welcome VIP guests curbside, escort them to their suites, and provide a tailored orientation of the space.

  • Manage VIP check-in and check-out processes discreetly within the Executive Lounge.

  • Assist guests with future reservations, special requests, and return visit planning.

Qualifications & Experience

  • Proven experience in hospitality, guest services, concierge, or luxury customer service.

  • Strong understanding of high-end service standards and VIP guest expectations.

  • Polished, professional demeanor aligned with a five-star hospitality environment.

  • Exceptional verbal communication skills; English fluency required.

  • Demonstrated ability to anticipate guest needs and personalize service.

  • Team-oriented mindset with flexibility and a collaborative approach.

  • High level of confidentiality, discretion, and professionalism.

  • Ability to work independently and adapt to changing priorities.

  • Availability to work evenings, weekends, and holidays as business demands.

Why Titan AMG

At Titan AMG, our mission is simple and bold:
Transforming spaces into safe, welcoming places where people experience unreasonable hospitality—so they can cherish the moments that matter.

We live our values every day:

  • Team Collaboration – Work together, communicate openly, solve creatively, and enjoy the process.

  • Human Sustainability & Responsibility – Prioritize safety, compliance, environmental responsibility, and long-term success.

  • Respect & Diversity – Celebrate differences while maintaining professionalism and inclusivity.

  • Integrity & Transparency – Lead with honesty and trust in every interaction.

  • Customer-Centric Excellence – Deliver confidential, thoughtful service that makes every guest feel genuinely valued.

  • Empowerment & Growth – Support continuous learning and career development in luxury hospitality.