Front Desk Agent / Concierge
Position Overview
Stratton Amenities is a hospitality services company providing luxury, hotel-style front desk and concierge services for upscale apartment and condominium communities. We are currently seeking a professional and service-driven Front Desk Agent / Concierge to support our luxury residential properties.
This role is ideal for individuals with a strong hospitality background who take pride in delivering exceptional customer service, maintaining a polished front desk presence, and creating a welcoming environment for residents and guests. The Front Desk Agent / Concierge is a key representative of the property and plays an essential role in the overall resident experience.
Schedule Requirements
- Flexibilityto work weekdays, evenings, weekends, and holidays as required by theproperty
- Shiftavailability may vary based on operational needs
Key Responsibilities
- Greetresidents, guests, and visitors in a professional, courteous, andwelcoming manner
- Maintainfront desk operations and ensure a consistently polished lobby environment
- Providehigh-quality customer service and respond promptly to resident inquiriesand requests
- Answerand route phone calls using professional telephone etiquette
- Accuratelylog, track, and distribute resident packages and deliveries
- Monitorlobby activity and surveillance systems to support safety and security
- Conductregular property walks to ensure cleanliness, organization, andpresentation standards are met
- Coordinateprofessionally with vendors, contractors, and on-site management
- Completedaily logs, reports, and other assigned administrative tasks
- Performadditional duties as assigned by property management or Strattonleadership
Qualifications and Skills
- Minimumof two years of experience in hospitality, concierge services, front deskoperations, customer service, or luxury retail
- Strongverbal and written communication skills
- Excellentinterpersonal skills with a strong service mindset
- Abilityto remain composed and make sound decisions in a fast-paced environment
- Organized,reliable, and detail-oriented
- Professionalappearance and grooming standards required
- Abilityto work independently while contributing positively to a team environment
Preferred Experience
- Experiencein luxury residential, high-rise, hotel, or upscale service environments
- Provenability to deliver consistent, elevated guest and resident experiences
Why Join Stratton Amenities
- Workin luxury residential communities throughout Atlanta
- Professional,hospitality-focused work environment
- Supportiveleadership and clear service standards
- Opportunityfor growth within a service-oriented organization
Stratton Amenities is an equal opportunity employer. We value diversity and inclusion and are committed to maintaining a respectful, professional, and service-driven workplace.