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Concierge Associate Jobs in Melrose, MA (NOW HIRING)

HMG Plus, Inc.

Concierge Associate

Boston, MA · On-site

$26 - $27/hr

Job Qualifications: * 3-5 years previous experience working in a Concierge/Host role for a blue-chip company within a high-end Hotel, Country Club, Restaurant, Retail or applicable Commercial ...

Benchmark Electronics, Inc.

Concierge

Lincoln, MA · On-site

$18.50 - $21/hr

Associates thrive in a supportive, diverse, and skilled team that is committed to caring and ... We are hiring a Concierge to join our Independent Living team at The Commons in Lincoln, MA campus!

Stratton Amenities

Lead Concierge

Needham, MA · On-site

$19/hr

We are dedicated to creating an unparalleled hospitality experience for our associates, residents, and clients. The Lead Concierge/Supervisor will be responsible for leading a dedicated team of ...

FirstService Residential Careers

Concierge

Boston, MA · On-site

$25/hr

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, and others. In addition, you will be eligible ...

Planned Companies

Concierge Overnight

Boston, MA · On-site

$16.75 - $21.75/hr

Planned Companies -Concierge - Sunday, Monday, Thursday, Friday 11pm-7am 32 hours Total Pay Rate ... Associates and Doormen to ensure the best experience and related services are provided and ...

Planned Companies

Concierge Overnight

Boston, MA

$16.75 - $21.75/hr

Planned Companies -Concierge - Sunday, Monday, Thursday, Friday 11pm-7am 32 hours Total Pay Rate ... Associates and Doormen to ensure the best experience and related services are provided and ...

Planned Companies

Concierge Overnight

Boston, MA · On-site

$16.75 - $21.75/hr

... Associates and Doormen to ensure the best experience and related services are provided and ... Requirements: * 3+ years of Front Desk or Concierge experience. * Desire and passion to provide a ...

Planned Companies

Concierge Overnight

Boston, MA

$16.75 - $21.75/hr

Planned Companies -Concierge - Sunday, Monday, Thursday, Friday 11pm-7am 32 hours Total Pay Rate ... Associates and Doormen to ensure the best experience and related services are provided and ...

Benchmark Electronics, Inc.

Concierge

Lincoln, MA · On-site

$17.50 - $20/hr

Associates thrive in a supportive, diverse, and skilled team that is committed to caring and ... We are hiring a Concierge to be the face of the business and key to each resident and guest ...

Planned Companies

Concierge Part Time Afternoon

Boston, MA · On-site

$16.75 - $21.75/hr

Planned Companies -Concierge - Saturday & Sunday - 3pm to 8 pm 10 hours Total. Pay Rate: 19.75 an ... Associates and Doormen to ensure the best experience and related services are provided and ...

Planned Companies

Concierge Part Time Afternoon

Boston, MA

$16.75 - $21.75/hr

Planned Companies -Concierge - Saturday & Sunday - 3pm to 8 pm 10 hours Total. Pay Rate: 19.75 an ... Associates and Doormen to ensure the best experience and related services are provided and ...

Planned Companies

Concierge Part Time Afternoon

Boston, MA · On-site

$16.75 - $21.75/hr

Planned Companies -Concierge - Saturday & Sunday - 3pm to 8 pm 10 hours Total. Pay Rate: 19.75 an ... Associates and Doormen to ensure the best experience and related services are provided and ...

Planned Companies

Concierge Part Time Afternoon

Boston, MA · On-site

$16.75 - $21.75/hr

... Associates and Doormen to ensure the best experience and related services are provided and ... Requirements: * 3+ years of Front Desk or Concierge Experience. * Desire and passion to provide a ...

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All JobsConcierge Associate JobsConcierge Associate Jobs in Melrose, MA

Concierge Associate information

See Melrose, MA salary details

$11

$19

$27

How much do concierge associate jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for concierge associate in Melrose, MA is $19.53, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $20.72 per hour, depending on experience, location, and employer.

What is a concierge associate?

Concierge Associates are professionals who assist guests, residents, or clients by providing personalized services and information. They often work in hotels, residential buildings, or corporate offices, helping with tasks such as making reservations, arranging transportation, offering recommendations, and handling guest requests. Their main goal is to ensure a positive experience and meet the specific needs of those they serve. Excellent communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a concierge associate, and why are they important?

To thrive as a Concierge Associate, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with reservation systems, hotel management software, and local information databases is often required. Excellent communication, problem-solving ability, and a friendly demeanor help build rapport with guests and address their needs efficiently. These skills are essential for delivering exceptional guest experiences and maintaining the reputation of the establishment.

What are some common challenges concierge associates face, and how can they effectively handle them?

Concierge Associates often encounter challenges such as managing high guest expectations, handling multiple requests simultaneously, and staying updated on local events or services. To navigate these situations, strong communication and organizational skills are essential, along with a proactive approach to problem-solving. Building a network of local contacts and keeping detailed records of guest preferences can help streamline service and ensure personalized experiences, even during busy periods.

What is the difference between Concierge Associate vs Front Desk Agent?

Concierge AssociateFront Desk Agent
Provides personalized services, reservations, and local recommendations to guestsHandles check-ins, check-outs, and general guest inquiries at the front desk

Both roles often require customer service skills and familiarity with hotel operations. Concierge Associates focus more on guest experience and personalized services, while Front Desk Agents primarily manage administrative check-in/out processes. Employers in hospitality frequently use both titles, and candidates often seek roles with overlapping skills. The main difference lies in the scope of responsibilities: concierge roles are more service-oriented, whereas front desk roles are administrative.

How much do you get paid as a concierge associate?

Concierge associates typically earn an average hourly wage of around $12 to $20, depending on location, experience, and employer. Salaries can range from approximately $25,000 to $45,000 annually for full-time roles. Compensation may also include tips and benefits such as health insurance and paid time off.

How to become a concierge associate with no experience?

To become a concierge associate with no experience, focus on developing strong customer service and communication skills, which are essential for the role. Entry-level positions often require a high school diploma or equivalent, and gaining familiarity with hotel or hospitality environments can be helpful; some employers provide on-the-job training for new hires.

Is a concierge associate a stressful job?

A concierge associate's job can be stressful due to high customer service expectations, multitasking, and managing diverse guest needs. The role often requires strong communication skills, problem-solving, and the ability to handle busy environments, which can contribute to job-related stress.

What cities near Melrose, MA are hiring for Concierge Associate jobs?

Cities near Melrose, MA with the most Concierge Associate job openings:

Concierge Associate jobs near you

Concierge Associate

HMG Plus, Inc.

Boston, MA • On-site

$26 - $27/hr

Full-time

Re-posted 18 days ago

Job description

About HMG+
HMG+ is a highly acclaimed front-of-house hospitality firm, known for its exceptional staffing and training services. Whether it's for individual gatherings, corporate events, grand functions, or large-scale events, HMG+ consistently delivers amiable and expertly trained personnel including servers, bartenders, captains, coat check attendants, and promotional staff. Additionally, HMG+ offers ongoing staffing solutions, including permanent placements and extended assignments for roles in dining management, administration, conferences, and catering.

Our Client: To be discussed
Location: Boston, MA
Job Duties/Responsibilities:
  • Welcoming guests in the office lobby as the main point of contact for any visitor/guest or employee for the organization.
  • Ensuring a seamless and personal guest journey.
  • Escorting guests to their booked meeting room within the building, informing the host of the guest’s arrival.
  • Understand customer’s needs and provide them with 5 Star professional service.
  • Attending to guest's wishes and requirements.
  • Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
  • Arrange events, excursions, transportation etc. upon request from guests.
  • Answer the phone and make reservations, take and distribute messages or mail and redirect calls.
  • Handling external and internal calls in a professional manner.
  • Assisting hospitality setting up rooms with beverages and food.
  • Manage any external catering requirements from third party vendors.
  • Booking of meeting rooms using EMS, OfficeSpace and MS Outlook accurately and ensuring that all AV, room layout and food and beverage requirements are noted.
  • Continually monitor reception inbox ensuring e-mails are responded to in a timely manner.
  • Booking of transport for employees and clients.
  • Managing Visiting Attorney office, room bookings and visitor pass management.
  • Liaising with other departments to ensure efficient communication and guest service, and creating a 'one team' approach to delighting your guests.
  • Occasional requirement to support client functions that run into the evening.
  • Always acting according to the client’s standards.
  • Assist in the daily production of clients visiting attorney email.

Job Qualifications:
  • 3-5 years previous experience working in a Concierge/Host role for a blue-chip company within a high-end Hotel, Country Club, Restaurant, Retail or applicable Commercial environment.
  • Outstanding guest services skills, sophisticated verbal & written communication skills.
  • Good time management skills.
  • Have great interpersonal skills and an outgoing personality.
  • Must possess a professional presentation and presence.
  • Have an excellent command of the English language, both in verbal and written communication.
  • Be highly organized and have an eye for detail.
  • Be able to work well under pressure and have the ability to act pro-actively and intuitively.
  • Ability to prioritize, work under pressure, plan ahead and anticipate problems.
  • Excellent communication skills both written and verbally.
  • To act with integrity at all times and embrace the company philosophy.
  • Relationship management and communication: ability to create and maintain strong relationships and channels of communication with key interfaces and the business.
  • Administrative skills: ability to multitask, prioritize workload and provide administrative support.
  • Customer focus: passion and ability to understand the needs of the client and provide customer service and superior client service.