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Concierge Associate Jobs in Illinois (NOW HIRING)

Grace Management, Inc.

Concierge

Chicago, IL · On-site

$18/hr

The Concierge answers telephones, greets guests, and responds to residents' requests and assist in ... Attends all associate meetings including in-service education and associate functions, as requested ...

HMK- GRACE MANAGEMENT INC

Concierge

Chicago, IL · On-site

$18/hr

The Concierge answers telephones, greets guests, and responds to residents' requests and assist in ... Attends all associate meetings including in-service education and associate functions, as requested ...

The Hallmark

Concierge

Chicago, IL · On-site

$18/hr

The Concierge answers telephones, greets guests, and responds to residents' requests and assist in ... Attends all associate meetings including in-service education and associate functions, as requested ...

Stratton Amenities

Lead Concierge

Chicago, IL

$18 - $19/hr

We are dedicated to creating an unparalleled hospitality experience for our associates, residents, and clients. The Front Desk Supervisor will be responsible for leading a dedicated team of concierge ...

Stratton Amenities

Lead Concierge

Chicago, IL · On-site

$22 - $23/hr

We are dedicated to creating an unparalleled hospitality experience for our associates, residents, and clients. The Front Desk Supervisor will be responsible for leading a dedicated team of concierge ...

Stratton Amenities

Front Desk Concierge

Chicago, IL · On-site

$17 - $18/hr

Front Desk Associate Full-Time and Part-Time Opportunities Available Company Overview Stratton Amenities provides front desk concierge and hospitality staffing for luxury residential communities. Our ...

Encore Village of Schaumburg

Concierge

Schaumburg, IL · On-site

$17/hr

The Concierge provides an exceptional first impression through direct contact with customers, while exhibiting knowledgeable and welcoming service for visitors, residents and associates. This ...

Encore Village

Concierge

Schaumburg, IL · On-site

$17/hr

The Concierge provides an exceptional first impression through direct contact with customers, while exhibiting knowledgeable and welcoming service for visitors, residents and associates. This ...

Stratton Amenities

Front Desk Concierge

Chicago, IL · On-site

$16 - $20.50/hr

Front Desk Associate Full-Time and Part-Time Opportunities Available Company Overview Stratton Amenities provides front desk concierge and hospitality staffing for luxury residential communities. Our ...

Lennar Corporation

Homebuyer Concierge

Schaumburg, IL · On-site

$15.25 - $19.50/hr

Homebuyer Concierge We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to ... Associates throughout their career. Lennar has been recognized as a Fortune 500 ® company and ...

Lennar

Homebuyer Concierge

Schaumburg, IL · On-site

$15.25 - $19.75/hr

Homebuyer Concierge We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to ... Associates throughout their career. Lennar has beenrecognized as a Fortune 500 company and ...

Lennar

Homebuyer Concierge

Oswego, IL · On-site

$14.75 - $19/hr

Homebuyer Concierge We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to ... Associates throughout their career. Lennar has beenrecognized as a Fortune 500 company and ...

Lennar

Homebuyer Concierge

Schaumburg, IL · On-site

$15.25 - $19.75/hr

Homebuyer Concierge We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to ... Associates throughout their career. Lennar has been recognized as a Fortune 500 ® company and ...

Life Time

Membership Concierge Leader

Naperville, IL · On-site

$88K/yr

Position Summary The Membership Concierge Leader delivers a best-in-class experience for all ... Bachelor's or Associate's degree * Hospitality management or similar degree/certification * Fitness ...

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Concierge Associate information

What is a concierge associate?

Concierge Associates are professionals who assist guests, residents, or clients by providing personalized services and information. They often work in hotels, residential buildings, or corporate offices, helping with tasks such as making reservations, arranging transportation, offering recommendations, and handling guest requests. Their main goal is to ensure a positive experience and meet the specific needs of those they serve. Excellent communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a concierge associate, and why are they important?

To thrive as a Concierge Associate, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with reservation systems, hotel management software, and local information databases is often required. Excellent communication, problem-solving ability, and a friendly demeanor help build rapport with guests and address their needs efficiently. These skills are essential for delivering exceptional guest experiences and maintaining the reputation of the establishment.

What are some common challenges concierge associates face, and how can they effectively handle them?

Concierge Associates often encounter challenges such as managing high guest expectations, handling multiple requests simultaneously, and staying updated on local events or services. To navigate these situations, strong communication and organizational skills are essential, along with a proactive approach to problem-solving. Building a network of local contacts and keeping detailed records of guest preferences can help streamline service and ensure personalized experiences, even during busy periods.

What is the difference between Concierge Associate vs Front Desk Agent?

Concierge AssociateFront Desk Agent
Provides personalized services, reservations, and local recommendations to guestsHandles check-ins, check-outs, and general guest inquiries at the front desk

Both roles often require customer service skills and familiarity with hotel operations. Concierge Associates focus more on guest experience and personalized services, while Front Desk Agents primarily manage administrative check-in/out processes. Employers in hospitality frequently use both titles, and candidates often seek roles with overlapping skills. The main difference lies in the scope of responsibilities: concierge roles are more service-oriented, whereas front desk roles are administrative.

How much do you get paid as a concierge associate?

Concierge associates typically earn an average hourly wage of around $12 to $20, depending on location, experience, and employer. Salaries can range from approximately $25,000 to $45,000 annually for full-time roles. Compensation may also include tips and benefits such as health insurance and paid time off.

How to become a concierge associate with no experience?

To become a concierge associate with no experience, focus on developing strong customer service and communication skills, which are essential for the role. Entry-level positions often require a high school diploma or equivalent, and gaining familiarity with hotel or hospitality environments can be helpful; some employers provide on-the-job training for new hires.

Is a concierge associate a stressful job?

A concierge associate's job can be stressful due to high customer service expectations, multitasking, and managing diverse guest needs. The role often requires strong communication skills, problem-solving, and the ability to handle busy environments, which can contribute to job-related stress.

What are the most commonly searched types of Concierge jobs in Illinois?

The most popular types of Concierge jobs in Illinois are:

Concierge Associate jobs near you
Infographic showing various Concierge Associate job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Concierge

Grace Management, Inc.

Chicago, IL • On-site

$18/hr

Part-time

Medical, Dental, Life, Retirement, PTO

Posted 10 days ago

Key responsibilities

  • Answer incoming telephone calls promptly, take messages, and route calls including locating residents when necessary.

  • Receive visitors, have them sign registers, and route them as appropriate, while providing information and assistance to residents, families, and guests.

  • Assist with scheduling and coordinating resident appointments, maintain resident mailboxes, and support administrative tasks such as typing, filing, and preparing reports.

Grace Management rating

5.6

Company rating: 5.6 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

159th of 247 rated social care providers

Job description

Pay $18.00/hour
Part-time - Must be flexible between 7:00am - 3:00pm and 3:00pm - 11:00pm
At The Hallmark, we are dedicated to enriching the lives of our residents through compassionate care and unwavering support. We are seeking individuals who share our commitment to creating exceptional living experiences and who are eager to contribute to a supportive, family-like atmosphere. When you join The Hallmark, you become an integral part of a team that values making a positive difference every single day. If you are driven by empathy and excellence, we invite you to bring your talents to our welcoming community.
Full-time benefits include:
  • PTO (Paid Time Off) and Holiday Pay: Take advantage of paid time off to maintain a healthy work-life balance.
  • Daily pay: Get paid daily, providing you with financial flexibility and control over your earnings.
  • Health/Dental Insurance
  • 401K with employer match: Plan for your financial future with our 401k program.
  • Life Insurance: Company paid life insurance
  • Short and long-term disability: Financial security while you recover from an injury that puts you out of work
  • Referral Bonuses: Refer qualified candidates and earn rewards
  • Tuition Reimbursement: Invest in your education with our support
  • Employee Assistance Program: Connecting our employees with resources for handling personal challenges

Summary of Duties of the Concierge
The Concierge Specialist provides clerical support; organize and maintain resident, personnel, marketing, maintenance, and resource files. The Concierge answers telephones, greets guests, and responds to residents' requests and assist in coordination of services to residents. The Concierge assists in providing services to residents, families, and guests.
Essential Functions of the Concierge
  • Answer incoming telephone calls promptly, taking complete and accurate messages, routing calls including locating residents when necessary.
  • Receive visitors, having them sign registers, and routing them as appropriate.
  • Provide information and assistance to residents coming and going, activities, and signing out when they leave the community.
  • Assist the Wellness Director as needed with resident's doctors' appointments, including scheduling appointments, recording all appointments, notifying the driver of the scheduled appointment(s), and seeing that the resident gets there on time.
  • Maintain resident mailboxes, including an up-to-date listing, assignment for new residents, names on boxes and returning mail to post office for move-outs; Receive and distribute mail as needed.
  • Maintain the professional and organized appearance of the lobby and reception area, including making certain any adjacent equipment, workroom, and supply closets are neat and locked.
  • Provide administrative support including typing, filing, preparation of reports, copying, scheduling appointment, and calling vendors, as requested by supervisor.
  • Schedule work orders received from the residents and coordinate with Maintenance/Housekeeping.
  • Assist with recruitment activities by placing ads, screening applicants, check references, scheduling physicals, and scheduling interview appointments, as requested by supervisor.
  • Maintain inventories of supplies; Assist in ordering supplies approved by the supervisor.
  • Resolve immediately or report to supervisor any unsafe conditions including building hazards, unsafe work practices, or threats to resident safety.
  • Performs other related duties as assigned by supervisor.

Non-Essential Functions of the Concierge
  • Supports and participates in the resident centered activity programs.
  • Participates in projects or committees as assigned.
  • Attends all associate meetings including in-service education and associate functions, as requested by supervisor.
  • Assists in a variety of tasks involving residents as assigned.

Knowledge, Skills, Abilities, and Experience
  • High School Diploma or GED at a minimum.
  • Experience in general office procedures, computers; Windows, Word, Excel, Office, Outlook, Internet-based programs, Emailing, Scanning, and general office equipment.
  • Physical requirements include the ability to communicate by speaking, seeing, and hearing sufficient to serve the residents.
  • Professional and neat appearance and presentation, adherence to the dress code, and good personal hygiene are expected.
  • One year of office or hospitality experience preferred.
  • Good grammatical and writing skills, proficient with email process and etiquette.
  • Ability to read, write, and speak English.
  • Must have excellent customer service and interpersonal skills to work with various levels of people, associates, and residents.
  • Be free of communicable disease.
  • Completion of drug testing and criminal record background check upon hire and upon request of supervisor.
  • Physical requirements include bending, standing, lifting, stooping, sitting, walking, stretching, and ability to lift/carry up to 40 pounds.
  • Adhere to and carry out all policies and procedures.
  • Maintain confidentiality of verbal and written information pertaining to residents, facility operations, and personnel.

There is no greater way to elevate your career than by contributing your passion and skill to a senior living community. Grace Management, Inc. is committed to helping nurture a sense of belonging by helping you grow professionally. The quality of our communities is determined by the quality of our employees.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

What Grace Management employees say

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About Grace Management

Sourced by ZipRecruiter

Grace Management, headquartered in Maple Grove, Minnesota, is a revered figure in the senior living industry in the United States. Established in 1984, the esteemed organization specializes in crafting luxury senior living communities across the nation. Its primary aim is to create lifestyle-enriching environments that empower seniors to live independently, with dignity, grace, and security. Over the years, Grace Management has significantly expanded its national footprint, with senior residences scattered across the country, manifesting its mission to serve our senior population.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Maple Grove, MN, US

Year founded

1984

Social media

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