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Concierge Ambassador Jobs (NOW HIRING)

Stratton Amenities

Front Desk Concierge

Raleigh, NC · On-site

$15 - $19.50/hr

The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ...

Stratton Amenities

Lead Concierge

Atlanta, GA · On-site

$40K/yr

The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ...

Stratton Amenities

Front Desk Concierge

Raleigh, NC

$15 - $16/hr

The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ...

Stratton Amenities

Lead Concierge

Needham, MA · On-site

$19/hr

The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ...

Stratton Amenities

Lead Concierge

Atlanta, GA

The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ...

Stratton Amenities

Lead Concierge

Langhorne, PA · On-site

$19/hr

The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ...

Stratton Amenities

Lead Concierge

Plano, TX · On-site

$18 - $19/hr

The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ...

Stratton Amenities

Lead Concierge

Plano, TX · On-site

$18 - $19/hr

The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ...

Stratton Amenities

Lead Concierge

Raleigh, NC · On-site

$20/hr

The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ...

Stratton Amenities

Lead Concierge

Nashville, TN · On-site

$18 - $19/hr

The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ...

Stratton Amenities

Lead Concierge

Los Angeles, CA · On-site

$20/hr

The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ...

Stratton Amenities

Lead Concierge

Plano, TX

$18 - $19/hr

The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ...

Stratton Amenities

Lead Concierge

Charleston, SC · On-site

$21/hr

The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ...

Stratton Amenities

Lead Concierge

Philadelphia, PA · On-site

$18/hr

The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ...

Stratton Amenities

Lead Concierge

Nashville, TN

$18 - $19/hr

The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ...

Stratton Amenities

Lead Concierge

Austin, TX · On-site

$45K/yr

The Front Desk Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the Property Manager and the concierge team, and ensuring ...

Stratton Amenities

Lead Concierge

Austin, TX · On-site

$22/hr

The Front Desk Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the Property Manager and the concierge team, and ensuring ...

Stratton Amenities

Lead Concierge

Austin, TX · On-site

The Front Desk Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the Property Manager and the concierge team, and ensuring ...

Stratton Amenities

Lead Concierge

Seattle, WA · On-site

$24/hr

The Front Desk Supervisor/Lead Concierge will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the Property Manager and the concierge team ...

Stratton Amenities

Lead Concierge

Seattle, WA

$22 - $24/hr

The Front Desk Supervisor/Lead Concierge will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the Property Manager and the concierge team ...

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Concierge Ambassador information

See salary details

$11

$18

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How much do concierge ambassador jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for concierge ambassador in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a concierge ambassador?

A Concierge Ambassador is a customer service professional who provides personalized assistance and enhances the guest experience at a hotel, residential building, or corporate setting. They handle requests such as booking reservations, offering local recommendations, coordinating services, and ensuring guests feel welcomed. Their role requires excellent communication, problem-solving skills, and a customer-focused mindset to create a seamless and memorable experience.

What are the typical daily responsibilities of a concierge ambassador?

As a Concierge Ambassador, your daily tasks usually include greeting guests, handling special requests, making reservations for dining or entertainment, and providing information about local events and attractions. You may also coordinate transportation, resolve guest concerns, and liaise with other hotel departments to ensure a seamless guest experience. The role often requires multitasking in a fast-paced environment and using various communication tools. Working closely with team members and external partners is also key to providing exceptional service.

What are the key skills and qualifications needed to thrive as a concierge ambassador?

To thrive as a Concierge Ambassador, you need excellent customer service skills, in-depth knowledge of local attractions, and often a background in hospitality or tourism. Familiarity with reservation booking systems, property management software, and communication platforms like email or messaging apps is helpful. Standout candidates are proactive, personable, and skilled at problem-solving, able to anticipate and exceed guest needs. These abilities are crucial for delivering memorable guest experiences and building a positive reputation for the property or organization.

Do concierge ambassadors make good money?

Concierge ambassadors typically earn an hourly wage that can range from minimum wage to higher rates depending on experience, location, and employer. They may also receive tips, which can significantly increase overall earnings, especially in luxury or high-end environments. Compensation varies widely but generally aligns with customer service roles in hospitality and hospitality-related industries.

How to become a concierge ambassador with no experience?

To become a concierge ambassador with no experience, focus on developing strong customer service and communication skills, and gain familiarity with local amenities and services. Entry-level roles often require a friendly attitude, professionalism, and the ability to learn quickly; relevant certifications or training in hospitality can also improve your chances.

What does a concierge ambassador do?

A concierge ambassador assists guests or clients by providing information, recommendations, and personalized services to enhance their experience. They often handle reservations, coordinate with other staff, and use communication tools like phones or computers to meet guest needs efficiently.

What qualifications do I need to be a concierge ambassador?

To become a concierge ambassador, candidates typically need a high school diploma or equivalent, excellent communication and customer service skills, and previous experience in hospitality or customer service roles. Knowledge of local attractions, strong interpersonal skills, and the ability to handle multiple tasks are also important; some positions may require language skills or certifications in hospitality or customer service.
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Concierge Ambassador jobs near you
Infographic showing various Concierge Ambassador job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,689 per year, or $18.1 per hour.

Front Desk Concierge

Stratton Amenities

Raleigh, NC • On-site

$15 - $19.50/hr

Part-time

Re-posted 2 days ago

Stratton Amenities rating

3.2

Company rating: 3.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description


Stratton Amenities, a premier provider of luxury front desk concierge services for high-end apartments and condominiums, is seeking a dynamic Lead Concierge to join our team. We are dedicated to creating an unparalleled hospitality experience for our associates, residents, and clients.
The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ensuring the delivery of exceptional service to our residents, guests, and prospects. The ideal candidate will have a passion for hospitality and a commitment to creating memorable experiences.
Key Responsibilities:
  • Act as the face of the property, leading by example
  • Facilitate communication between the property manager and the concierge team
  • Exceed expectations by providing anticipatory service and smooth accommodations
  • Address resident concerns and complaints promptly and professionally
  • Conduct weekly meetings with the property manager to identify areas for improvement
  • Manage team schedules and oversee weekly payroll
  • Hold monthly staff meetings and conduct one-on-one meetings with each associate to set performance goals
  • Implement and enforce accountability measures, disciplinary action, and performance coaching
  • Develop and implement new SOPs to continually improve concierge operations
  • Foster a positive work culture and environment
  • Enforce uniform and grooming standards
  • Participate in monthly regional director calls

Position Requirements:
  • A passion for delivering exceptional service and hospitality
  • Excellent verbal and written communication skills
  • Strong problem-solving and leadership abilities
  • Outstanding relationship-building skills
  • Ability to maintain confidentiality
  • A sense of pride and ownership in the position and property
  • Ability to respond quickly and genuinely to residents' and guests' requests
  • At least five years of hospitality experience
  • Exceptional interpersonal skills and guest service abilities
  • Organized, proactive, productive, and self-motivated with a positive attitude
  • Ability to maintain a neat and professional appearance
  • Ability to think clearly and make concise decisions under pressure

Secondary Responsibilities:
  • Build rapport and relationships with residents
  • Maintain professional telephone etiquette and message delivery
  • Log resident packages accurately, ensure timely delivery, and conduct package inventory audits
  • Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
  • Assist in scheduling and completing amenities' requests
  • Escort individuals as necessary
  • Walk the premises to ensure the highest standards are being met
  • Perform all other duties as assigned by the property manager or per property SOP's
  • Flexibility to work nights, weekends, and holidays

Experience Requirements:
  • Leadership and supervisory skills and experience
  • Training and development experience
  • Exceptionally enthusiastic and positive individual
  • 2 years' experience in Hospitality, Multifamily or Upscale Hotel
  • 2 years' experience in a busy luxury retail environment
  • Must have experience delivering exceptional service

Stratton Amenities is an equal opportunity employer. We believe in the power of diversity and inclusion in creating connections and fostering a culture of service.

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