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Concierge Ambassador Jobs (NOW HIRING)

Stratton Amenities

Assistant Lead Concierge

Dallas, TX · On-site

$16 - $17/hr

As the Assistant Lead Concierge, you will help guide a team of concierge ambassadors to ensure outstanding guest service experiences are being delivered to our residents, guests and prospects.

Stratton Amenities

Assistant Lead Concierge

Plano, TX · On-site

$17/hr

As the Assistant Lead Concierge, you will help guide a team of concierge ambassadors to ensure outstanding guest service experiences are being delivered to our residents, guests and prospects.

Stratton Amenities

Assistant Lead Concierge

Dallas, TX · On-site

$16 - $18/hr

As the Assistant Lead Concierge, you will help guide a team of concierge ambassadors to ensure outstanding guest service experiences are being delivered to our residents, guests and prospects.

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The ability to work closely with Guest Service Ambassadors, Concierge Ambassadors and Front Service Ambassadors to coordinate the efficient handling of guest luggage and follow up on guests requests.

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Concierge Ambassador information

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How much do concierge ambassador jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for concierge ambassador in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a concierge ambassador?

A Concierge Ambassador is a customer service professional who provides personalized assistance and enhances the guest experience at a hotel, residential building, or corporate setting. They handle requests such as booking reservations, offering local recommendations, coordinating services, and ensuring guests feel welcomed. Their role requires excellent communication, problem-solving skills, and a customer-focused mindset to create a seamless and memorable experience.

What are the typical daily responsibilities of a concierge ambassador?

As a Concierge Ambassador, your daily tasks usually include greeting guests, handling special requests, making reservations for dining or entertainment, and providing information about local events and attractions. You may also coordinate transportation, resolve guest concerns, and liaise with other hotel departments to ensure a seamless guest experience. The role often requires multitasking in a fast-paced environment and using various communication tools. Working closely with team members and external partners is also key to providing exceptional service.

What are the key skills and qualifications needed to thrive as a concierge ambassador?

To thrive as a Concierge Ambassador, you need excellent customer service skills, in-depth knowledge of local attractions, and often a background in hospitality or tourism. Familiarity with reservation booking systems, property management software, and communication platforms like email or messaging apps is helpful. Standout candidates are proactive, personable, and skilled at problem-solving, able to anticipate and exceed guest needs. These abilities are crucial for delivering memorable guest experiences and building a positive reputation for the property or organization.

Do concierge ambassadors make good money?

Concierge ambassadors typically earn an hourly wage that can range from minimum wage to higher rates depending on experience, location, and employer. They may also receive tips, which can significantly increase overall earnings, especially in luxury or high-end environments. Compensation varies widely but generally aligns with customer service roles in hospitality and hospitality-related industries.

How to become a concierge ambassador with no experience?

To become a concierge ambassador with no experience, focus on developing strong customer service and communication skills, and gain familiarity with local amenities and services. Entry-level roles often require a friendly attitude, professionalism, and the ability to learn quickly; relevant certifications or training in hospitality can also improve your chances.

What does a concierge ambassador do?

A concierge ambassador assists guests or clients by providing information, recommendations, and personalized services to enhance their experience. They often handle reservations, coordinate with other staff, and use communication tools like phones or computers to meet guest needs efficiently.

What qualifications do I need to be a concierge ambassador?

To become a concierge ambassador, candidates typically need a high school diploma or equivalent, excellent communication and customer service skills, and previous experience in hospitality or customer service roles. Knowledge of local attractions, strong interpersonal skills, and the ability to handle multiple tasks are also important; some positions may require language skills or certifications in hospitality or customer service.
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Concierge Ambassador jobs near you
Infographic showing various Concierge Ambassador job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,689 per year, or $18.1 per hour.

Front Desk Concierge

Saint Petersburg, FL • On-site

Stratton Amenities
Traveler Accommodation • 201 - 500 employees
Learn more about Stratton Amenitiesexternal

$15/hr

Full-time

Re-posted 15 days ago

Stratton Amenities rating

3.2

Company rating: 3.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description


Front Desk Concierge Ambassador Job Description
Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates, residents and clients.
We are seeking engaging, energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high-rises. The ideal candidate is passionate about providing exceptional hospitality and guest experiences.
Shifts Available:Mon - Sun 4:30pm to 10:00pm
Position Requirements
  • Weekend an Flexibility availability
  • Excellent verbal and written communication skills
  • Excellent problem-solving skills
  • Takes pride and ownership in the position and property
  • Ability to listen and react quickly to residents' and guests' requests in a genuine manner
  • Have at least two year of hospitality experience
  • Possess amazing interpersonal skills and exceptional guest service abilities
  • Be organized, proactive, productive and self-motivated showing a positive attitude
  • Maintain a neat and professionally well-groomed appearance
  • Think clearly, quickly and efficiently and make concise decisions even under pressure

Main Responsibilities
  • Greet and direct residents and visitors with a pleasant attitude
  • Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
  • Cultivate and retain cohesive relationships with residents, vendors and contractors
  • Professional telephone etiquette and message delivery
  • Accurately log guest packages, ensure timely delivery and perform package inventory audits
  • Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
  • Walk the premises to ensure the highest standards are being met
  • Perform all other duties as assigned
  • Must be able to work flexible schedules including nights, weekends and holidays

Experience Requirements:
  • Experience in hospitality or upscale customer service or retail
  • Must have experience delivering exceptional service

Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.

What Stratton Amenities employees say

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