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Concierge Agent Jobs (NOW HIRING)

LegacyBox

Customer Service Concierge Agent

Chattanooga, TN · On-site

$14 - $19/hr

Represent the brand with every word you write: you are not a support agent, you are a concierge * Contribute to a culture of improvement: share ideas, flag gaps, and help us raise the bar What We're ...

LegacyBox

Customer Service Concierge Agent

Chattanooga, TN · On-site

$14 - $19/hr

Represent the brand with every word you write: you are not a support agent, you are a concierge * Contribute to a culture of improvement: share ideas, flag gaps, and help us raise the bar What We're ...

Aroma360

Concierge Customer Service Agent

Boca Raton, FL · On-site

$23 - $24/hr

Aroma360 is continuously raising the bar for healthy scenting solutions in the industry! We're looking for a Concierge Agent to join our team! Concierge Agents deliver exceptional, personalized ...

Aroma360

Concierge Customer Service Agent

Miami, FL

$23 - $24/hr

Aroma360 is continuously raising the bar for healthy scenting solutions in the industry! We're looking for a Concierge Agent to join our team! Concierge Agents deliver exceptional, personalized ...

Aroma360

Concierge Customer Service Agent

Miami, FL · On-site

$23 - $24/hr

Aroma360 is continuously raising the bar for healthy scenting solutions in the industry! We're looking for a Concierge Agent to join our team! Concierge Agents deliver exceptional, personalized ...

Aroma360

Concierge Customer Service Agent

Miami, FL · On-site

$23 - $24/hr

Aroma360 is continuously raising the bar for healthy scenting solutions in the industry! We're looking for a Concierge Agent to join our team! Concierge Agents deliver exceptional, personalized ...

Aroma360

Concierge Customer Service Agent

Boca Raton, FL · On-site

$23 - $24/hr

Aroma360 is continuously raising the bar for healthy scenting solutions in the industry! We're looking for a Concierge Agent to join our team! Concierge Agents deliver exceptional, personalized ...

Associa

Front Desk Agent/Concierge

Las Vegas, NV · On-site

$20/hr

Front Desk Agent (Concierge) The Front Desk Agent (Concierge) supports the General Manager and works with all on-site employees. This position delivers logistics of packages and performs relevant ...

Associa

Front Desk Agent/Concierge

Las Vegas, NV · On-site

$20/hr

The Front Desk Agent (Concierge) supports the General Manager and works with all on-site employees. This position delivers logistics of packages and performs relevant duties as assigned by the Lead ...

Stratton Amenities

Front Desk Concierge

Lewisville, TX · On-site

$15 - $16/hr

Front Desk Agent / Concierge Position Overview Stratton Amenities is a hospitality services company providing luxury, hotel-style front desk and concierge services for upscale apartment and ...

Stratton Amenities

Front Desk Concierge

Lewisville, TX · On-site

$14.50 - $18.75/hr

Front Desk Agent / Concierge Position Overview Stratton Amenities is a hospitality services company providing luxury, hotel-style front desk and concierge services for upscale apartment and ...

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Concierge Agent information

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How much do concierge agent jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for concierge agent in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a concierge agent?

Concierge Agents are hospitality professionals who assist guests with a variety of services, such as making reservations, answering inquiries, arranging transportation, and providing information about local attractions and events. They act as a resource for guests to ensure a pleasant and memorable stay, often going above and beyond to fulfill special requests. Concierge Agents typically work in hotels, resorts, and luxury residential buildings, and their goal is to deliver exceptional customer service tailored to each guest's needs.

How does a concierge agent typically collaborate with other departments in a hotel to enhance guest experiences?

A Concierge Agent works closely with various hotel departments such as housekeeping, front desk, and food and beverage services to ensure guests' needs are met efficiently. For example, if a guest requests a room upgrade or special amenities, the concierge coordinates with housekeeping and reservations. They also partner with local tour operators or restaurants to organize activities and secure reservations for guests. Effective communication and teamwork are essential to deliver seamless service and create memorable guest experiences.

What are the key skills and qualifications needed to thrive as a concierge agent, and why are they important?

To thrive as a Concierge Agent, you need strong customer service skills, attention to detail, and a good knowledge of local attractions, often supported by experience in hospitality or tourism. Familiarity with reservation systems, property management software, and communication tools is common in this role. Exceptional interpersonal skills, problem-solving abilities, and discretion help Concierge Agents stand out when assisting guests with diverse needs. These skills and qualities ensure guests receive personalized, efficient service that enhances their overall experience and satisfaction.

What is the difference between Concierge Agent vs Front Desk Agent?

AspectConcierge AgentFront Desk Agent
CredentialsCustomer service experience, sometimes certifications in hospitalityCustomer service experience, hospitality background often preferred
Work EnvironmentLuxury hotels, resorts, private clubsHotels, motels, hospitality reception areas
Job ResponsibilitiesPersonalized guest services, reservations, local recommendationsCheck-in/check-out, guest inquiries, administrative tasks

While both roles involve guest interaction in hospitality settings, Concierge Agents focus on personalized services and local expertise, whereas Front Desk Agents handle check-in/check-out and administrative duties. The roles often overlap but serve different guest needs within the hospitality industry.

What cities are hiring for Concierge Agent jobs?

Cities with the most Concierge Agent job openings:

What states have the most Concierge Agent jobs?

States with the most job openings for Concierge Agent jobs include:

What are popular job titles related to Concierge Agent jobs?

For Concierge Agent jobs, the most frequently searched job titles are:

Concierge Agent jobs near you
Infographic showing various Concierge Agent job openings in the United States as of August 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $37,689 per year, or $18.1 per hour.

Customer Service Concierge Agent

Chattanooga, TN • On-site

LegacyBox
Manufacturing • 51 - 200 employees
Learn more about LegacyBoxexternal

$14 - $19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

Benefits
  • Career growth - we're a fast-growing organization and we promote from within; this role is a launchpad, not a landing spot
  • Performance bonus opportunities up to $700 during peak season
  • Medical, dental, vision, HSA, and short-term disability - 30-day waiting period
  • 401K with employer match - 6-month waiting period (must be 21+)
  • 80 hours PTO annually, accrued bi-weekly
  • Paid parental leave (maternity and paternity) after 1 year of employment
  • Performance, attendance, anniversary, and birthday perks
  • Unlimited fresh coffee and fruit all day

About this Role
At Legacybox, we don't hire customer service reps. We hire brand ambassadors who happen to be great at customer service.
Legacybox exists to honor the trust families place in us by reclaiming their most meaningful moments from aging media so they can be watched, shared, and preserved forever. Every email you write, every call you take, every chat you handle is a moment where a family has put their irreplaceable memories in our hands. We take that seriously, and so do you.
You are empathetic, calm under pressure, a natural problem solver, and you write with warmth and precision. You are as comfortable de-escalating a frustrated customer as you are spotting a process gap and flagging it for the team. You want to do more than answer tickets; you want to help build something.
What You'll Do
  • Own customer interactions across phone, email, and live chat - phone is our most important channel and the one where our brand shows up most personally; every interaction, regardless of channel, should be warm, complete, and on-brand
  • Read the room: calibrate tone and urgency to the customer's emotional state, not a script
  • Resolve issues on the spot; when escalation is needed, submit Tier 2 requests that are detailed, accurate, and actionable
  • Master our order management systems to handle account changes, order tracking, billing questions, and fulfillment inquiries efficiently
  • Maintain deep product knowledge across Legacybox to give confident, accurate answers to any customer
  • Identify recurring friction points and surface them proactively. We want root fixes, not repeat tickets
  • Represent the brand with every word you write: you are not a support agent, you are a concierge
  • Contribute to a culture of improvement: share ideas, flag gaps, and help us raise the bar

What We're Looking For
Required:
  • Exceptional written communication skills - clear, warm, and professional; free of jargon, reflexive openers, and filler language
  • Exceptional verbal communication skills and phone etiquette - confident, composed, and human on the phone; you know how to listen, how to de-escalate, and how to leave someone feeling taken care of
  • Fast, accurate typing - you can keep up with live chat and high-volume email without sacrificing quality
  • Sound judgment: you know when to act, when to escalate, and how to handle ambiguity without a playbook
  • Creative problem solving - you find the yes before you reach for the no
  • Proficiency with web-based tools and productivity software; comfortable learning new platforms quickly
  • Working knowledge of Google Suite (Docs, Sheets, Gmail, Drive)
  • Experience with or ability to quickly master: Gorgias (or similar CRM), Aircall, Slack
  • 1+ years of customer-facing work experience, or an Associate's degree
  • 18+ years old
  • Must pass drug test and state, federal, and criminal background check

A strong plus:
  • Hotel, hospitality, or concierge experience - you already know what "going above and beyond" actually looks like
  • Sales experience and acumen - you understand how to listen for needs, build trust, and guide a customer toward the right decision without pressure
  • Mac computer proficiency

What Success and Growth Look Like
This is a performance-driven role. We measure what matters and we invest in people who consistently hit the bar. You'll be expected to maintain strong results across three dimensions:
  • Tickets per hour (TPH) - you manage your time well and work efficiently through volume without cutting corners on quality
  • Customer satisfaction (CSAT) - the people you help feel genuinely helped; scores reflect real experiences, not just resolved tickets
  • Quality assurance (QA) - your responses are evaluated against our voice and brand standards; you meet or exceed the benchmark consistently

We are a fast growing business. It's likely you might be one of our future leaders on the team.
Who You Are
  • You genuinely care about the person on the other end of the conversation - your tenth call of the morning feels the same as your first
  • You're self-motivated and don't need to be managed into doing good work
  • You take ownership - when something goes wrong, you fix it; you don't deflect
  • You are organized, detail-oriented, and reliable: you show up, on time, prepared
  • You can hold a high standard while moving fast - volume and quality are not in conflict for you
  • You maintain a positive, professional attitude even on hard days
  • You think beyond your queue: you want to understand the business and help improve it
  • You embrace change and stay steady when things shift

Legacybox is an Equal Opportunity Employer
Ask what's best for Legacybox • Deliver superior experiences • Keep it simple • Build relationships • Always be improving • Be above reproach

Apply