Concert Merchandise Jobs in Chicago, IL (NOW HIRING)

Job Summary:

Position Title: Venue Merchandise Specialist (part time)

Important Note: This position is part-time/seasonal with hours beginning in May of 2026 and working through October of 2026.

WHO ARE WE?

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visitwww.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE JOB

Job Description

• Are you someone that enjoys working in a fast-moving environment? Do you enjoy live music? Do you enjoy working with a team of people supporting a common goal? Are you someone that thrives in guest interaction roles? Then the Live Nation Merchandise Specialist position may be the right opportunity for you. Merchandise Specialists are directly supervised by the venue's Merchandise Manager. They arrive at a concert venue on show day and immediately jump into motion. Artist merchandise needs to be inventoried, distributed, and displayed for sale. When the gates open, fans rush into the venue to buy their shirts, hats, and posters, and they flock to you. You fulfill their orders quickly and carefully while taking the time to make each fan smile. After the show is over, you help the team reassemble the remaining merchandise. Once reconciliation is complete and the merchandise returned to the Artist, you head home, knowing you put in a full day's work.

WHAT THIS ROLE WILL DO

Objectives of the Role

• Provide an exceptional merchandise purchasing experience for all guests and fans in Live Nation venues
• Fulfill the order of guests in a timely fashion, ensuring they receive the correct items and sizes as requested
• Accurately ring-up guest purchases in Live Nation's sales system
• Act as a brand ambassador for Live Nation, its local sponsors, and the venue

Duties & Responsibilities

• Participate in inventory count-in and count-out procedures
• Create visually appealing displays and price items correctly
• Complete sales transactions for each guest
• Support successful sales operations at each event
• Contribute to a positive work environment
• Perform physical duties as required by the role, such as moving equipment or transferring merchandise between locations
• Take direction from their supervisor, the venue's Merchandise Manager

WHAT THIS PERSON WILL BRING

Skills & Qualifications

• Specialists are detail oriented, supporting accuracy and completeness in order fulfillment
• Specialists are quick thinking and able to respond to guest requests
• Specialists are guest oriented, focusing on their requests
• Specialists must be team-driven, working as part of a larger unit
• Specialists need the ability to interact with guests politely
• Specialists should be self-starters that do not require significant supervision
• Specialists must have basic math skills - addition, subtraction, multiplication, and division

Experience

• Guest service positions desirable
• Retail sales backgrounds not necessary
• Positions that leverage customer service or hospitality
• Prior experience is not as important as the appropriate attitude and interpersonal skills

Job Requirements

• Must be able to available for the entire concert day, with shifts as long as 15 hours (with breaks)
• Must be able to stand for long periods of time
• Must be able to lift up to a 50 pound box
• Must be able to work in outdoor environments in potential extreme temperatures
• Must have a working understanding of touch-screen based systems
• Must be 18 years of age

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality,or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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The expected compensation for this position is:

** Pay is based on a number of factors including market location, qualifications, skills, and experience.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.