Annapolis Junction, MD · On-site
$34 - $46/hr
Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, ... Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.
Annapolis Junction, MD · On-site
$34 - $46/hr
Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, ... Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.
Annapolis Junction, MD · On-site
$34 - $46/hr
Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, ... Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.
Annapolis Junction, MD · On-site
$34 - $46/hr
Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, ... Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.
Annapolis Junction, MD · On-site
$34 - $46/hr
Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, ... Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.
Annapolis Junction, MD · On-site
$34 - $46/hr
Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, ... Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.
Annapolis Junction, MD · On-site
$34 - $46/hr
Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, ... Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.
Annapolis Junction, MD · On-site
$34 - $46/hr
Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, ... Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.
Annapolis Junction, MD · On-site
$34 - $46/hr
Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, ... Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.
Annapolis Junction, MD · On-site
$34 - $46/hr
Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, ... Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.
Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, ... Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.
Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, ... Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.
Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, ... Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.
Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, ... Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.
Annapolis Junction, MD · On-site
$34 - $46/hr
Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, ... Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.
Annapolis Junction, MD · On-site
$34 - $46/hr
Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, ... Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.
Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, ... Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.
Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, ... Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.
Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, ... Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.
Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, ... Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.
Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, ... Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.
Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, ... Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.
Annapolis Junction, MD · On-site
$34 - $46/hr
Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, ... Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.
Annapolis Junction, MD · On-site
$34 - $46/hr
Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, ... Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.
Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, ... Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.
Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, ... Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.
Annapolis Junction, MD · On-site
$34 - $46/hr
Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, ... Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.
Annapolis Junction, MD · On-site
$34 - $46/hr
Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, ... Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.
Annapolis Junction, MD · On-site
$34 - $46/hr
Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, ... Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.
Annapolis Junction, MD · On-site
$34 - $46/hr
Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, ... Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.
Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, ... Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.
Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, ... Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.
Annapolis Junction, MD · On-site
$34 - $46/hr
Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, ... Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.
Annapolis Junction, MD · On-site
$34 - $46/hr
Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, ... Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.
Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, ... Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.
Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, ... Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.
Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, ... Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.
Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, ... Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.
Annapolis Junction, MD · On-site
$34 - $46/hr
Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, ... Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.
Annapolis Junction, MD · On-site
$34 - $46/hr
Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, ... Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.
$26.3K - $29.1K
9% of jobs
$30.5K is the 25th percentile. Wages below this are outliers.
$29.1K - $31.9K
32% of jobs
The median wage is $34.3K / yr.
$31.9K - $34.7K
11% of jobs
$34.7K - $37.5K
13% of jobs
$37.5K - $40.3K
9% of jobs
$40.7K is the 75th percentile. Wages above this are outliers.
$40.3K - $43.1K
9% of jobs
$43.1K - $45.9K
5% of jobs
$45.9K - $48.7K
5% of jobs
$48.7K - $51.5K
3% of jobs
$51.5K - $54.3K
1% of jobs
$54.3K - $57.1K
2% of jobs
$26.3K
$37.7K
$57.1K
| Aspect | Computer Technician Trainee | Computer Technician |
|---|---|---|
| Certifications | None required, but certifications like CompTIA A+ are beneficial | Typically requires certifications such as CompTIA A+ or Network+ |
| Work Environment | Training settings, labs, or entry-level service environments | Client sites, repair shops, or corporate IT departments |
| Job Responsibilities | Learning hardware/software troubleshooting, assisting senior technicians | Diagnosing and repairing hardware/software issues independently |
| Employer Usage | Internships, apprenticeships, or entry-level training programs | Full-time technician roles in various industries |
The main difference between a Computer Technician Trainee and a Computer Technician is experience and certification level. Trainees are in learning or entry-phase roles, often in training environments, while Computer Technicians are fully qualified professionals capable of handling repairs and troubleshooting independently.
The most popular types of Computer Technician jobs in Baltimore, MD are:
The top searched job categories for Computer Technician Trainee jobs in Baltimore, MD are:
Annapolis Junction, MD • On-site
7.8
Based on 63 frontline employees who took The Breakroom Quiz
87th of 225 rated it services
Good employer
Recommended by students
Good training
Uninterrupted breaks
$34 - $46/hr
Full-time
Retirement, PTO
Re-posted 8 days ago
Own your opportunity to serve as a critical component of our nations safety and security. Make an impact by using your expertise to protect our country from threats.
Job DescriptionHELP DESK TECHNICIAN IV
Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.
MEANINGFUL WORK AND PERSONAL IMPACT
Core Responsibilities
Respond to user inquiries via phone, email, chat, or ticketing systems.
Log and track support requests using help desk ticketing system.
Diagnose and resolve basic technical issues related to hardware, software, and network connectivity.
Provide step-by-step guidance to users for troubleshooting common problems.
Escalate complex issues to second-level support or specialized teams, when necessary, via ticketing system.
Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.
Technical Support Tasks
Install, configure, and update software on user devices.
Assist with password resets, account lockouts, and access issues.
Support basic printer, scanner, and peripheral troubleshooting.
Help maintain inventory of IT assets (e.g., laptops, monitors, or accessories).
Documentation & Reporting
Document and report solutions and procedures for recurring issues for leadership review.
Maintain and report accurate records/tickets of support interactions and resolutions.
Contribute to knowledge base articles for fellow co-workers and users to assist at arriving at self service solutions.
Accurately create and submit tickets for users containing all needed information and troubleshooting steps taken.
Customer Service & Communication
Maintain a professional and empathetic tone when dealing with users and co-workers.
Communicate technical information clearly to non-technical users.
Document and reply provide updates on ticket status and possible resolutions.
Actively participate in team environment assisting co-workers when needed.
Compliance & Security
Ensure adherence to all IT and departmental policies and procedures.
Report potential security incidents or breaches to appropriate teams or team leaders
WHAT YOULL NEED TO SUCCEED
Bring your technology expertise and drive for innovation to GDIT. The Help Desk Technician IV must have:
Education: Associates of Arts/Associates of Science
Experience: 5+ years of related experience
Required Technical Skills: Installs, modifies, and repairs computer hardware and software using remote access tools
Security Clearance Level: TS/SCI w/Poly
Required Skills and Abilities: Maintains current knowledge of relevant technology as assigned
Location: Annapolis Junction, MD
US Citizenship Required
Required: CompTIA Security+ certification is required within 3 months of start date
Shift: Monday - Friday 6am - 2pm
This position is mission essential, may include work on holidays when required
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and youll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.
#GlobalServices
5 + years of related experience
* may vary based on technical training, certification(s), or degree
CompTIA Security+ CE | CompTIA - CompTIA
Less than 10%
U.S. Citizenship Required
The likely hourly rate for this position is between $34.00 - $46.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
About Our WorkWe are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Sourced by ZipRecruiter
GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.
It services
10,000+ Employees
Falls Church, VA, US
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