Computer Tech Jobs in Hamilton, OH (NOW HIRING)

Please Note:This posting is for ageneral applicant pool. While there may or may not be an immediate vacancy, we are accepting applications to proactively identify strong candidates for future opportunities. If a position becomes available that aligns with your experience and qualifications, we may reach out to you fornextsteps.

• Starting compensation for this role is typically set at an hourly rate ranging between $20.34for 0 years of experienceand $25.42, commensurate with experience.
• This role is also eligible for a performance bonus based on team performance and goal attainment.

• Paid Family Leave:Eligible staff may receive up to 8 weeks of paid leave for the birth or adoption of a child, based on their tenure with the organization and caregiver designation.
• Tuition Reimbursement:Staff members may apply for up to50% of tuition paid toward a qualifying degree program, up to $5,250 maximum per year subject to manager discretion and budget availability.
• Employer-Paid Mental/Behavioral Health:5 face-to-face counseling sessions within a year, unlimited 24/7 telephonic counseling, and other work-life services available at no cost.

• Mission Focus - focuses on IDEA's core purpose of getting all students into college
• Record of Results - holds high expectations for self and others to achieve and surpass intended goals
• Problem Solving - able to synthesize, analyze, and prioritize data and opportunities to develop strategies for achieving quantifiable goals
• Communication - effectively conveys information using a variety of channels and techniques
• Continuous Improvement - proactively identifies opportunities to improve and consistently reflects on past actions to guide future decisions

• Education: High School Diploma Required; Bachelor's Degree Preferred
• Experience:Two years of technical support experience

• Knowledge of computer hardware and software applications
• Ability to analyze and resolve computer hardware and software problems
• Knowledge of technologies available for use in instructional setting
• Ability to repair computer and technology equipment
• Strong organizational, communication, and interpersonal skills

• Work with and report to APO on campus technology requests.
• Communicate with all clients within 24 hours about repairs
• Partner up with Helpdesk manager on reporting to identify and track goals and trends.
• Complete standard tickets on time and follow up with customers.
• Encourage a Helpdesk creation culture on campus while maintaining great customer service and support.
• Offer technology quotes and solutions for assigned campuses

• Ensure every ticket completed is bookended with communication with customer
• Educate end users after a job is complete to further knowledge and best practices
• Check back with customer to ensure reliability after service

• Outline and schedule major tasks and milestones to track progress at each site
• Coordinate with campus and central office stakeholders to ensure all dependencies are managed to proper execution
• Escalate major and minor risks to relevant actors

• Lead Information Security and Privacy practices at the campuses
• Build a strong security culture at each campus through risk management, education, and deterrence
• Practice and share best practice around proper use of technology
• Initiate incidence reporting with campus leadership and HQ personnel to manage all security breaches

• Work with HQ and APOs to develop and communicate plans and statuses on monthly HQ projects including Inventory, cleanups, setups, maintenance, computer pickup and BOY
• Manage time between tasks and projects and collaborate with APOs, Key Stake Holders and Regional Lead Tech.

• Believes and is committed to our missionand being an agent of change: that all studentsare capable of gettingto and through college
• Has demonstrated effectiveoutcomes and results, and wants to be held accountable for them
• Has a propensity for action, willing to make mistakes by doing in order to learn and improvequickly
• Works with urgency and purpose to drive student outcomes
• Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change
• Seeks and responds well to feedback, which is shared often and freely across all levels of the organization
• Works through silos and forges strong cross-departmental relationshipsin order toachieve outcomes
• We believe in education asa professionand hold ourselves to high level of conduct, professionalism and behaviors as models for our colleagues and students