Computer Tech Assistant Jobs in Houston, TX (NOW HIRING)

Computer Futures is a leading IT recruitment consultancy, specialising in placing IT experts in permanent and contract roles across Asia, Europe and the US. 

With a proven track record in IT recruitment, we enjoy success within all sectors and business types, placing a candidate every 38 minutes. From single job vacancies to large-scale projects, our proficiency in providing exceptional professionals across the board has carved our reputation as a secure and significant supplier partner. 

A robust and financially strong business we have grown organically from our first office in London in 1986, to 18 offices in Europe; including Amsterdam, Brussels, Dublin, Edinburgh, Frankfurt, Hamburg, Munich and Paris as well as one office in San Francisco and Tokyo. 

Gaining market share, year-on-year, we have the largest client base of any IT recruitment business across Europe. We work with a range of clients, from SMEs to large multi-nationals and high-profile names. 

Passionate about recruitment, our 350+ specialist IT recruitment consultants' priority is to secure the right person for the right role, within a specified timeframe and budget. Through Computer Futures' methodology, our consultants - who focus on a specific IT technical market and geographical area - create a bespoke service to meet our individual clients' recruitment needs.

Duties

Provide technical support to internal and external customers via telephone, email, or via remote assistance tool(s). Ensure support needs are met.

Assist internal and external customers to upgrade and configure the software.

Participate in software testing as needed during the release cycle.

Troubleshoot complex issues, with simulation/reproduction of issues in order to find resolutions.

Escalate issues to developers as appropriate. Continue to work the issues with the developers should they need your assistance.

As appropriate, provide custom solutions through Scripts.

Participation in customer training.

Use ticketing system(s) and time reporting systems to accurately report issues, document activities, and report time.

Identify cause of problem reported by debugging C#, SQL, HTML, XML, JavaScript, PowerShell and other code and if necessary correct them or report them to the developers.

May require occasional travel to remote company or customer field sites for meetings, implementation of systems, support of systems, or for training.

Requires participating in 24x7 rotation with other team members to respond to critical system support requests.

Participate in projects or other activities as assigned.

Must be willing to work in a team environment and with other team members.

Required to perform duties outside of normal responsibilities, as needed.

Essential
BA/BS Computer Science, Engineering, or equivalent combination of education and IT software support.

Minimum 3 years' experience in a similar role troubleshooting and diagnosing problems with hardware and software.

Entrepreneurial spirit with desire to work in a fast-paced environment.

Superior analytical and problem solving skills

Windows operating system and programming environment

Ability to plan ahead and organize daily and weekly tasks

Ability to work with minimum supervision as a part of a team

Constant attention to detail

Excellent communication skills, both verbal and written

Ability to calmly manage crisis situations

Experience working closely with technical subject matter experts, understanding the business and customer goals, and translating those goals into engaging content for consumers.

Organizational skills, to work with the vast array of information gathered during elicitation and analysis and to cope with rapidly changing information on a deadline.

Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders (such as customers, product management, and engineering)

Preferred Expertise Areas

SQL Server Management Studio 2008/2012 (Querying, Writing Stored Procedures in T-SQL)

SaaS industry or related experience.

SDLC automation including integration and deployment

Amazon Web Services (SNS & SQS Messaging, Troubleshooting)

Web Service Experience - SOAP messaging, XML syntax & structure, JSON formatting, serializing/deserializing

Experience with Data Encryption

C#, .Net, Object-Oriented Programming and debugging skills

Automation tools such as Chef, Puppet, etc.

Knowledge of web-to-print, email coding, web based best practices and troubleshooting.

All your information will be kept confidential according to EEO guidelines.

Look for: Danielle

Phone: 346 231 7544

Email: d.garan@computerfutures. com