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Computer Support Jobs in Federal Way, WA (NOW HIRING)

Uw

Computer Support Technician

Seattle, WA

$63K/yr

The College of Engineering's Computer Services team has an outstanding opportunity for a Computer Support Technician 1 to join their team. About this Opportunity Reporting to the Associate Director ...

Worldwide TechServices

Dynamic PC Support

Kent, WA

The Dynamic PC Support is a position that performs tasks related to the repair of a variety of ... Ability to lift and or move various computer equipment up to 50 lbs * Must own a basic repair tool ...

Worldwide TechServices

Dynamic PC Support

Fife, WA · On-site

The Dynamic PC Support is a position that performs tasks related to the repair of a variety of ... Ability to lift and or move various computer equipment up to 50 lbs * Must own a basic repair tool ...

Worldwide TechServices

Dynamic PC Support

Kent, WA · On-site

$19/hr

The Dynamic PC Support is a position that performs tasks related to the repair of a variety of ... Ability to lift and or move various computer equipment up to 50 lbs * Must own a basic repair tool ...

Worldwide TechServices

Dynamic PC Support

Kent, WA

The Dynamic PC Support is a position that performs tasks related to the repair of a variety of ... Ability to lift and or move various computer equipment up to 50 lbs * Must own a basic repair tool ...

Empower AI Inc.

Desktop Support Technician I

Tacoma, WA · On-site

$21.75 - $27.50/hr

Responsibilities SUMMARY DIGIT is seeking a Deskside Support Technician to provide technical ... Answer questions or resolve computer problems for clients in person, or via telephone or ...

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Computer Support information

See Federal Way, WA salary details

$15

$26

$43

How much do computer support jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for computer support in Federal Way, WA is $26.30, according to ZipRecruiter salary data. Most workers in this role earn between $20.14 and $29.81 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Computer Support Specialist, and why are they important?

To thrive as a Computer Support Specialist, you need strong technical troubleshooting skills, knowledge of operating systems and hardware, and often a relevant associate degree or certification such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and diagnostic software is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills ensure timely and accurate technical support, leading to higher user satisfaction and efficient IT operations.

What jobs pay 4000 a week without a degree?

Computer support roles typically do not pay $4,000 a week without specialized experience or certifications. High-paying tech jobs such as software developers, network administrators, or cybersecurity specialists may reach that level, often requiring relevant skills, certifications, or extensive experience rather than a formal degree alone.

Which IT job is most in demand?

Computer support roles, such as help desk technicians and technical support specialists, are among the most in demand IT jobs due to ongoing needs for troubleshooting, customer service, and system maintenance. These positions often require strong communication skills and knowledge of operating systems, networking, and common software tools, with certifications like CompTIA A+ enhancing employability.

What is the difference between Computer Support vs Network Technician?

AspectComputer SupportNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring routers/switches, network maintenance
Industry UsageIT support, customer service, small to medium businessesTelecommunications, large enterprise networks, data centers

Computer Support and Network Technician roles both involve technical skills, but Computer Support focuses on troubleshooting hardware and software issues for end-users, while Network Technicians specialize in maintaining and configuring network infrastructure. Both roles often require similar certifications and are essential in IT environments, but they serve different operational needs.

What are computer support specialists?

Computer support specialists are professionals who help individuals and organizations troubleshoot and resolve technical issues related to computer hardware, software, and networks. They provide assistance to users by diagnosing problems, guiding them through solutions, and sometimes repairing or upgrading equipment. These specialists may work in-person, over the phone, or via remote desktop tools, ensuring that users can use their technology effectively and efficiently.

Is helpdesk a good entry level IT job?

Helpdesk positions in computer support are common entry-level IT jobs that involve troubleshooting hardware and software issues, providing technical assistance, and using tools like ticketing systems. They offer opportunities to develop customer service skills, technical knowledge, and certifications such as CompTIA A+ that can lead to advanced IT roles.

What are the most common challenges faced by Computer Support professionals when assisting non-technical users?

One of the main challenges for Computer Support professionals is communicating technical information in a way that non-technical users can easily understand. This often requires patience, strong interpersonal skills, and the ability to quickly assess a user's level of familiarity with technology. Additionally, support staff must troubleshoot a wide range of hardware and software issues, sometimes remotely, which can make diagnosing problems more complex. Balancing multiple support requests and prioritizing urgent issues are also key aspects of the role.

Is AI replacing tech support?

Computer support roles involve troubleshooting and resolving technical issues, and AI tools are increasingly used to automate routine tasks such as password resets and basic troubleshooting. However, human support specialists are still essential for complex problems, customer communication, and personalized assistance, making AI a complement rather than a complete replacement in the field.
What job categories do people searching Computer Support jobs in Federal Way, WA look for? The top searched job categories for Computer Support jobs in Federal Way, WA are:
What cities near Federal Way, WA are hiring for Computer Support jobs? Cities near Federal Way, WA with the most Computer Support job openings:
Computer Support jobs near you
Computer Support Technician

Computer Support Technician

University of Washington

Seattle, WA • On-site

$63K/yr

Full-time

Posted 14 days ago

University Of Washington School Of Medicine rating

7.8

Company rating: 7.8 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

179th of 546 rated colleges and universities

Job description

Job Description
The College of Engineering's Computer Services team has an outstanding opportunity for a Computer Support Technician 1 to join their team.
About this Opportunity
Reporting to the Associate Director of Computing, the Computer Support Technician 1 is responsible for providing front-line technical support across multiple operating systems, resolving user issues, and maintaining reliable access to software, hardware, and network resources. The role also supports classroom technologies, assists with device deployment and lifecycle management, and contributes to team operations to ensure effective computing services across campus environments.
Key Responsibilities
End-User Support and Technical Assistance (40%)
  • Deliver front-line, on-site technical support for Windows, macOS, and Linux systems.
  • Respond to support requests through the College ticketing system; triage issues, resolve routine problems, and escalate complex issues as needed.
  • Troubleshoot hardware, software, account access, networking, printing, and peripheral issues.
  • Support Microsoft 365 applications, University platforms, and software deployments via Microsoft Configuration Manager.
  • Assist users in classrooms, labs, offices, and collaborative spaces across multiple buildings.

Instructional and Classroom Technology Support (20%)
  • Maintain and support classroom technologies, including projectors, displays, Zoom Rooms, AV systems, and presentation equipment.
  • Ensure technology readiness for classes, presentations, and events.
  • Support teaching and learning tools such as Canvas and Panopto.

Operational support and Team Collaboration (20%)
  • Assist with the development and maintaining of technical documentation and knowledge base content.
  • Provide occasional evening or after-hours support as needed.

Device Deployment and Lifecycle Management (10%)
  • Assist with deploying, setting up, maintaining, and retiring desktops, laptops, printers, and other related equipment.
  • Support workstation setup, system configuration, software installation, hardware upgrades, and equipment moves.
  • Help manage devices using tools such as JAMF and Microsoft Configuration Manager/Intune device management solutions.

Student Computer Lab and Shared Computing Environment Support (10%)
  • Assist with maintaining student computing labs and shared systems under supervision to ensure they are working properly.
  • Support Linux-based remote desktop systems and shared resources with guidance from senior staff.

Required Qualifications
To be considered for this opportunity, your application must demonstrate that you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.
Minimum Qualifications
  • One year of experience supporting computerized information systems.
  • Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.
  • Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Manager

Additional Qualifications
  • Experience supporting Windows, macOS, and Linux in academic or enterprise environments.
  • Experience supporting student labs, classrooms, or shared instructional spaces.
  • Familiarity with: Microsoft 365, Google Workspace, Active Directory, JAMF, Microsoft Configuration Manager (MCM), Canvas, Panopto, Zoom Rooms.
  • Experience supporting Dell, Lenovo, and Apple hardware.
  • Strong troubleshooting skills across hardware, software, AV systems, and peripherals.
  • Ability to explain technical concepts to users with varying technical expertise.
  • Proven ability to manage multiple priorities in a fast-paced environment.
  • Experience with asset tracking and lifecycle management.
  • Ability to work both independently and collaboratively within a team.
  • Commitment to delivering responsive, respectful, and reliable technical support.

About the Team:
Together with world-class partners, the University of Washington's College of Engineering is developing a new generation of innovators. A national leader in educating engineers, each year the College turns out new discoveries, inventions, and top-flight graduates, all contributing to the strength of our economy and the vitality of our community. As a College of Engineering employee, you can help create a real impact for our students, faculty, friends, and fellow staff while joining a community of innovators committed to building a culture where all members thrive, are valued, and feel a sense of belonging. To learn more about the College of Engineering, please visit https://www.engr.washington.edu/.
Compensation, Benefits and Position Details
Pay Range Minimum:
$47,256.00 annual
Pay Range Maximum:
$63,156.00 annual
Other Compensation:
Benefits:
For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
Shift:
First Shift (United States of America)
Temporary or Regular?
This is a regular position
FTE (Full-Time Equivalent):
100.00%
Union/Bargaining Unit:
SEIU Local 925 Nonsupervisory
About the UW
Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world.
UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.
Our Commitment
The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

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