ZipRecruiter

Log In

1

Computer Support Jobs in Edmonton, AB (NOW HIRING)

Td

Personal Banking Associate Trainee

Edmonton, AB · On-site

CA$45K - CA$61K/yr

Personal & Commercial Banking Pay Details: $45700 - $61000 CAD TD is committed to providing fair ... Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues ...

Td

Personal Banking Associate Trainee

Edmonton, AB · On-site

CA$45K - CA$61K/yr

Personal & Commercial Banking Pay Details: $45700 - $61000 CAD TD is committed to providing fair ... Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues ...

Xylem

Technical Sales Engineer/Specialist

Nisku, AB · On-site

The Technical Sales Engineer/Specialist is a supporting role of our Engineering and Sales Support ... CAD (computer-aided drafting), CAM (computer-aided manufacturing) or CAE (computer-aided ...

MSP Hire, Inc.

MSP Technician

Edmonton, AB · On-site

Helpdesk / End-User Support (L1, L2, L3) * Systems Administration (Windows, Microsoft 365, Active Directory, Exchange) * Networking (firewalls, routers, switches, VPNs, Wi-Fi) * Cloud solutions ...

Husqvarna Group

Warehouse Associate II

Edmonton, AB · On-site

Understand and utilize warehouse management systems (WMS) computer commands and execute directed activities such as inventory, receiving, put-away/pick, and order fulfilment * This role supports both ...

next page

Showing results 1-20

All JobsComputer Support JobsComputer Support Jobs in Edmonton, AB

Computer Support information

What are the key skills and qualifications needed to thrive as a Computer Support Specialist, and why are they important?

To thrive as a Computer Support Specialist, you need strong technical troubleshooting skills, knowledge of operating systems and hardware, and often a relevant associate degree or certification such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and diagnostic software is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills ensure timely and accurate technical support, leading to higher user satisfaction and efficient IT operations.

What jobs pay 4000 a week without a degree?

Computer support roles typically do not pay $4,000 a week without specialized experience or certifications. High-paying tech jobs such as software developers, network administrators, or cybersecurity specialists may reach that level, often requiring relevant skills, certifications, or extensive experience rather than a formal degree alone.

Which IT job is most in demand?

Computer support roles, such as help desk technicians and technical support specialists, are among the most in demand IT jobs due to ongoing needs for troubleshooting, customer service, and system maintenance. These positions often require strong communication skills and knowledge of operating systems, networking, and common software tools, with certifications like CompTIA A+ enhancing employability.

What is the difference between Computer Support vs Network Technician?

AspectComputer SupportNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring routers/switches, network maintenance
Industry UsageIT support, customer service, small to medium businessesTelecommunications, large enterprise networks, data centers

Computer Support and Network Technician roles both involve technical skills, but Computer Support focuses on troubleshooting hardware and software issues for end-users, while Network Technicians specialize in maintaining and configuring network infrastructure. Both roles often require similar certifications and are essential in IT environments, but they serve different operational needs.

What are computer support specialists?

Computer support specialists are professionals who help individuals and organizations troubleshoot and resolve technical issues related to computer hardware, software, and networks. They provide assistance to users by diagnosing problems, guiding them through solutions, and sometimes repairing or upgrading equipment. These specialists may work in-person, over the phone, or via remote desktop tools, ensuring that users can use their technology effectively and efficiently.

Is helpdesk a good entry level IT job?

Helpdesk positions in computer support are common entry-level IT jobs that involve troubleshooting hardware and software issues, providing technical assistance, and using tools like ticketing systems. They offer opportunities to develop customer service skills, technical knowledge, and certifications such as CompTIA A+ that can lead to advanced IT roles.

What are the most common challenges faced by Computer Support professionals when assisting non-technical users?

One of the main challenges for Computer Support professionals is communicating technical information in a way that non-technical users can easily understand. This often requires patience, strong interpersonal skills, and the ability to quickly assess a user's level of familiarity with technology. Additionally, support staff must troubleshoot a wide range of hardware and software issues, sometimes remotely, which can make diagnosing problems more complex. Balancing multiple support requests and prioritizing urgent issues are also key aspects of the role.

Is AI replacing tech support?

Computer support roles involve troubleshooting and resolving technical issues, and AI tools are increasingly used to automate routine tasks such as password resets and basic troubleshooting. However, human support specialists are still essential for complex problems, customer communication, and personalized assistance, making AI a complement rather than a complete replacement in the field.
What are popular job titles related to Computer Support jobs in Edmonton, AB? For Computer Support jobs in Edmonton, AB, the most frequently searched job titles are:
What job categories do people searching Computer Support jobs in Edmonton, AB look for? The top searched job categories for Computer Support jobs in Edmonton, AB are:
Computer Support jobs near you
Infographic showing various Computer Support job openings in Edmonton, AB as of July 2026, with employment types broken down into 77% Full Time, 17% Part Time, and 6% Temporary. Highlights an 78% In-person, and 22% Remote job distribution.

Technical Support Representative - Pacific Time Zone

ContactMonkey

Edmonton, AB • Remote

CA$55K - CA$65K/yr

Full-time

Medical, PTO

Posted 2 hours ago

Job description

Hey there! We're ContactMonkey 👋

Our mission? To power measurable employee engagement worldwide. And we'd love for you to join us!

About the job

Join the Technical Support team, where you will be at the forefront of delivering exceptional customer service to clients worldwide. You'll join a dynamic Technical Support team dedicated to resolving issues quickly, accurately, and with empathy. Your role encompasses answering product queries, troubleshooting email delivery issues, and escalating complex concerns to the appropriate teams, ensuring seamless communication and client satisfaction.

In this role, you'll report to the Head of Support and work towards a shared goal of delivering best-in-class global service to our clients. You will also work with our amazing Success, Implementations, Product, and Engineering teams, driving continuous improvement processes and championing our clients' issues and feedback.

This position will be fully remote, covering the Pacific Time Zone.

Your impact

  • Delight Clients: Respond to client inquiries via Zendesk, resolving issues quickly, ensuring each interaction exceeds expectations
  • Contribute to Team Excellence: Collaborate on process improvements, share insights, lessons learned, patterns in tickets, and innovate solutions that enhance the support experience
  • Relationship Building: Friendly with a professional demeanor, ensuring that the customer's success is our success, and can easily build trust and positive rapport through helpful service
  • Collaboration: Work cross-functionally to gather knowledge and share it in accessible formats for the broader team, enhancing overall efficiency

About you

  • You are a maven in customer support, driven by client satisfaction and product adoption
  • You have at least 1 year of professional Technical Support, Customer Service, Implementation or Success experience preferably in business end-user troubleshooting, and within a SaaS environment
  • You are an excellent communicator. Whether with clients or colleagues, in writing or verbally, you know how to convey complex technical concepts into clear, actionable information
  • You are quick on your feet, resourceful, tenacious, and leave no stone unturned when problem-solving independently
  • You value accuracy and organization, ensuring tickets are updated well to fully capture client issues and resolutions, to not only delight the client, but to correctly identify trends and better internal information to make data-driven decisions
  • You are patient, personable, and have a great sense of humor. You thrive on winning together as a team

How you can stand out

  • You have experience managing and troubleshooting email platforms and external email sending, including Outlook and Gmail, and can assist users with configuration, connectivity, and general email-related issues
  • You are familiar with or have had hands-on experience with various web-based support tools, such as Zendesk, Linear, Notion, etc
  • You have experience with AI, are able to effectively prompt, interpret, and humanize responses
  • You are proficient with HTML and JSON analysis

What we bring to the table

🏥 100% employer-paid benefits + a Health Spending Account from day one

🌎 Work from anywhere in the world for up to 4 weeks

💰 Stock option plan-own a piece of our success

🏝 Generous vacation package to recharge and relax

📚 Personal development budget to fuel your growth

🧖 One personal day and one volunteering day to give back to the community

🎂 Your Birthday off—celebrate on us!

🍎 Five health days per year to stay at your best

Compensation & Work Details

The base salary range for this role is $55,000 - $65,000 CAD. Compensation is thoughtfully determined based on your experience, skill set, and alignment with our internal compensation framework and internal equity.

We're always happy to answer questions about compensation throughout the hiring process.
This is a backfill position that will support the Pacific Time Zone and will be fully remote.

Who We Are

Imagine being part of a team of brilliant minds, all shaping the future of workplace communication. Here at ContactMonkey, we're not just sending out traditional emails with our internal comms software; we're changing the way companies connect and communicate with their people. Brands like IKEA, Roku, KMPG, and countless others are using our solution to transform employee engagement.

Our all-in-one platform—featuring a drag-and-drop email builder, engagement tools, and analytics—makes it easy for businesses to create, send, and measure their internal email campaigns directly within Outlook or Gmail. This way, internal communications go from being ignored to binge-worthy, sparking more opens, clicks, and conversations.

We've been on an explosive growth streak over the past few years, and we're not slowing down anytime soon. Here's a bit of what we're proud of:

  • Ranked by the Globe & Mail as one of Canada's fastest-growing companies
  • Recognized in 2023, 2024 and 2025 Deloitte Technology Fast 50™ awards for revenue growth over the past four years
  • Recognized in 2023, 2024 and 2025 Deloitte Technology Fast 500™ as one of the fastest-growing companies in North America
  • Raised $55 million Series A financing in 2023

Diversity is our strength

At ContactMonkey, we are building diverse products and we need a diverse team to do that. We strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

We are committed to creating an accessible experience for all candidates. If you require any accommodations or adjustments during the interview process or beyond, please inform us, and we will work with you to ensure the necessary support is in place. We are continually striving to enhance our accessibility practices and welcome any feedback or suggestions on how we can better serve candidates with accessibility.

AI Disclosure:

We use AI to take notes during our interview. Applications and interviews are reviewed by our Talent Acquisition team. Our applicant tracking system utilizes AI for workflows and hiring process efficiencies.