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Computer Support Jobs in Columbus, GA (NOW HIRING)

InComm Payments

Product Support Analyst I

Columbus, GA · On-site

The FLOS Product Support Analyst I is responsible for supporting day-to-day business operations by ... Computer literate and moderate technical skills preferred. * Ability to analyze and solve problems.

InComm Payments

Product Support Analyst I

Columbus, GA · On-site

The FLOS Product Support Analyst I is responsible for supporting day-to-day business operations by ... Computer literate and moderate technical skills preferred. * Ability to analyze and solve problems.

Zobility

Customer Support Engineering

West Point, GA · On-site

Candidate should be computer literate and familiar with Excel, Word, and email. * This person ... Provide technical support and system understanding. * Conduct/coordinate initial 24 hour ...

Dave & Buster's

Games Support Technician

Columbus, GA · On-site

Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ...

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Computer Support information

See Columbus, GA salary details

$12

$21

$35

How much do computer support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for computer support in Columbus, GA is $21.08, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $23.89 per hour, depending on experience, location, and employer.

What is a computer support specialist?

Computer support specialists are professionals who help individuals and organizations troubleshoot and resolve technical issues related to computer hardware, software, and networks. They provide assistance to users by diagnosing problems, guiding them through solutions, and sometimes repairing or upgrading equipment. These specialists may work in-person, over the phone, or via remote desktop tools, ensuring that users can use their technology effectively and efficiently.

What are the key skills and qualifications needed to thrive as a computer support specialist?

To thrive as a Computer Support Specialist, you need strong technical troubleshooting skills, knowledge of operating systems and hardware, and often a relevant associate degree or certification such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and diagnostic software is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills ensure timely and accurate technical support, leading to higher user satisfaction and efficient IT operations.

What are the most common challenges faced by computer support professionals when assisting non-technical users?

One of the main challenges for Computer Support professionals is communicating technical information in a way that non-technical users can easily understand. This often requires patience, strong interpersonal skills, and the ability to quickly assess a user's level of familiarity with technology. Additionally, support staff must troubleshoot a wide range of hardware and software issues, sometimes remotely, which can make diagnosing problems more complex. Balancing multiple support requests and prioritizing urgent issues are also key aspects of the role.

What is the difference between Computer Support vs Network Technician?

AspectComputer SupportNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring routers/switches, network maintenance
Industry UsageIT support, customer service, small to medium businessesTelecommunications, large enterprise networks, data centers

Computer Support and Network Technician roles both involve technical skills, but Computer Support focuses on troubleshooting hardware and software issues for end-users, while Network Technicians specialize in maintaining and configuring network infrastructure. Both roles often require similar certifications and are essential in IT environments, but they serve different operational needs.

How do you become a computer support specialist?

To become a computer support specialist, individuals typically need a high school diploma or equivalent, along with technical knowledge of computer hardware, software, and operating systems. Many employers prefer candidates with postsecondary education or certifications such as CompTIA A+; strong problem-solving and communication skills are also important. Gaining experience through internships or entry-level IT roles can help build relevant skills for this career.

What job categories do people searching Computer Support jobs in Columbus, GA look for?

The top searched job categories for Computer Support jobs in Columbus, GA are:

What cities near Columbus, GA are hiring for Computer Support jobs?

Cities near Columbus, GA with the most Computer Support job openings:

Computer Support jobs near you
Infographic showing various Computer Support job openings in Columbus, GA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $43,850 per year, or $21.1 per hour.

Product Support Analyst I

InComm Payments

Columbus, GA • On-site

Full-time

Posted 19 days ago

InComm Payments rating

8.5

Company rating: 8.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

5th of 21 rated payment service providers

Job description

Overview
When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.
InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world's leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.
You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.
About This Opportunity
InComm Payments is looking for highly motivated candidates wanting to expand their knowledge in the growing FINTECH industry. The FLOS Product Support Analyst I is responsible for supporting day-to-day business operations by providing second-level technical support. Our team provides global support for mobile & web-based applications, and we engage with retailers worldwide with terminal and point of sale solutions. We problem solve and create solutions related to InComm Prepaid Products (Virtual, Gaming, Gift, Health, General-Purpose, & Financial Reloadable cards). We are continuously expanding our support activities with new products, and we work in a multi-cultural, multilingual environment. We are looking for an individual that wants to help us deliver outstanding Operational Support. The incumbent will function in a highly collaborative team environment.
  • Answer inbound telephone calls, e-mail enquiries from corporate clients, consumers and selling partners.
  • Resolve inbound tickets assigned to the FLOS team. Resolve issues related to InComm Gifting & Financial card programs. (Gaming cards, phone cards, gift cards, pay as you go wireless products, health cards and financial products (gift & reloadable Visa, Amex, MasterCard).

- Shift: Monday through Friday 8:30AM to 5:00PM
-Training for this position will require a flexible schedule. The training will generally be Monday through Friday 8:30AM-5:00PM. The training may last 2-3 months.
- Language Requirement - English and German
Responsibilities
General Functions:
  • Open/resolve/escalate/close tickets.
  • Administrative tasks (partner account updates, provide activity reports).
  • Troubleshoot store-based terminal issues. Diagnose connectivity issues.
  • Troubleshoot point-of-sale-activation issues. Assist merchants when they have issues with their POS terminals, Account updates, card orders, invoicing.
  • Opening tickets to the appropriate technical teams when required.
  • Keep clients appraised on resolution progress.
  • Answer queries in timely manner in accordance with InComm's and FLOS goals.
  • Understand, utilize and adhere to the Financial Services product support manuals to govern support activities.
  • Document activities in the Call Management and ticketing system as required.
  • Follow escalation procedures as required for outages ensuring that network operations Centre (NOC), senior managers and department managers are notified in a timely manner when escalations are received from merchants/selling partners.
  • Meet reporting requirements for call answering as designated by management; including but not limited to talk time, hold time, and availability.
  • Outbound calls as required.
  • Supporting more complex queries related to our financial products as channeled from our cardholder support unit (CS), our product development teams or other third-party vendors.
  • Review all inbound requests for Merchant Refunds; Wireless, Digital Content, Long Distance, 3rd Party Gift, Financial Services and others as required.
  • Analyze billing reports from multiple billing platforms.
  • Ability to accurately process credit and debit transactions, understanding the accounting behind each transaction.
  • Work with internal and external customers in a professional and effective manner to resolve requests for refunds by phone or email.
  • Maintaining familiarity with our prepaid financial services products, programs, developments and direction of the business in general.
  • Assist with the coordination of merchant set ups to support the sale of financial prepaid products. Onboarding, Training etc.
  • Other tasks and responsibilities as assigned by leadership team.

Qualifications
  • 1+ years of experience in customer service.
  • Excellent verbal and written communication.
  • The ability to provide outstanding customer service.
  • Clearly demonstrated skills working in a team environment.
  • Computer literate and moderate technical skills preferred.
  • Ability to analyze and solve problems.
  • Multi-task in a fast-paced and changing environment.
  • Work prioritization and time management skills.
  • Language Requirement - English and German

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran's status, age, disability status, genetics or any other category protected by federal, state, or local law.
*This position is eligible for the Employee Referral Bonus Program - Tier II
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