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Computer Support Jobs in Baton Rouge, LA (NOW HIRING)

REV

Tech Support Specialist

Gonzales, LA

The Tech Support Specialist I, II is an integral part of the continued stability and growth of REV ... Proven computer skills with ability to navigate through multiple screens * Proficient in use of ...

Plexos Group

IT Support & Asset Specialist

Baton Rouge, LA · On-site

$60K - $70K/yr

Responsibilities: · Resolve IT support requests from employees via a ticketing system. · Ability to solve level 1 & 2 IT technical issues. · Answering employee questions regarding computer systems ...

CGB Enterprises

Clerical Support Specialist

Convent, LA · On-site

Provide customer support. * Prepare and distribute reports as needed. * Utilize software programs ... Proficiency in computer skills, including working knowledge of Microsoft Office Suite. * Effective ...

Chico's FAS, Inc.

Support Associate - Soma

Baton Rouge, LA · On-site

$16.25 - $21/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Correctly enters all receiving documents into the computer system, reconciles merchandise invoices ...

Chico's FAS

Support Associate - Soma

Baton Rouge, LA

$14.75 - $19.25/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... into the computer system, reconciles merchandise invoices to items received as applicable.

Thompson Engineering

Senior CAD Designer II

Baton Rouge, LA

$89.20K - $95.40K/yr

Support project planning through layout design, quantity take-offs, and coordination with multiple ... Proficiency in CAD platforms such as AutoCAD, Civil 3D, MicroStation, or Revit, depending on ...

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See Baton Rouge, LA salary details

$13

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How much do computer support jobs pay per hour?

As of May 28, 2026, the average hourly pay for computer support in Baton Rouge, LA is $22.62, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Computer Support Specialist, and why are they important?

To thrive as a Computer Support Specialist, you need strong technical troubleshooting skills, knowledge of operating systems and hardware, and often a relevant associate degree or certification such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and diagnostic software is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills ensure timely and accurate technical support, leading to higher user satisfaction and efficient IT operations.

What are the most common challenges faced by Computer Support professionals when assisting non-technical users?

One of the main challenges for Computer Support professionals is communicating technical information in a way that non-technical users can easily understand. This often requires patience, strong interpersonal skills, and the ability to quickly assess a user's level of familiarity with technology. Additionally, support staff must troubleshoot a wide range of hardware and software issues, sometimes remotely, which can make diagnosing problems more complex. Balancing multiple support requests and prioritizing urgent issues are also key aspects of the role.

What are computer support specialists?

Computer support specialists are professionals who help individuals and organizations troubleshoot and resolve technical issues related to computer hardware, software, and networks. They provide assistance to users by diagnosing problems, guiding them through solutions, and sometimes repairing or upgrading equipment. These specialists may work in-person, over the phone, or via remote desktop tools, ensuring that users can use their technology effectively and efficiently.

What is the difference between Computer Support vs Network Technician?

AspectComputer SupportNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring routers/switches, network maintenance
Industry UsageIT support, customer service, small to medium businessesTelecommunications, large enterprise networks, data centers

Computer Support and Network Technician roles both involve technical skills, but Computer Support focuses on troubleshooting hardware and software issues for end-users, while Network Technicians specialize in maintaining and configuring network infrastructure. Both roles often require similar certifications and are essential in IT environments, but they serve different operational needs.

What are popular job titles related to Computer Support jobs in Baton Rouge, LA? For Computer Support jobs in Baton Rouge, LA, the most frequently searched job titles are:
What job categories do people searching Computer Support jobs in Baton Rouge, LA look for? The top searched job categories for Computer Support jobs in Baton Rouge, LA are:
What cities near Baton Rouge, LA are hiring for Computer Support jobs? Cities near Baton Rouge, LA with the most Computer Support job openings:
Computer Support jobs near you
Infographic showing various Computer Support job openings in Baton Rouge, LA as of May 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 2% As Needed, 49% Full Time, 45% Part Time, and 2% Contract. Highlights an 92% Physical, and 8% Remote job distribution, with an average salary of $47,040 per year, or $22.6 per hour.
Tech Support Specialist

Tech Support Specialist

REV

Gonzales, LA

Full-time

Posted 12 days ago

Job description

JOB SUMMARY: The Tech Support Specialist I, II is an integral part of the continued stability and growth of REV by serving as a front-line representative of the REV brand. The Tech Support Specialist I, II is part of a supportive, service-oriented team that promotes quality customer experiences and is honest and committed to customer care. This position engages in real-time troubleshooting with customers to resolve technical issues, educate residential customers about the installation and use of products, and capture opportunities to offer additional or upgraded services to customers as available, while providing a quality customer experience.
Career Pathways:
  • Tech Support Specialist I
  • Tech Support Specialist II
ESSENTIAL DUTIES, FUNCTIONS amp; KEY ACCOUNTABILITIES: (include but are not limited to)
  • Works in call center environment answering inbound customer calls concerning inquiries about one or more REV products and/or services
  • May utilize alarm.com to troubleshoot customer alarm calls
  • Discovers the root cause of customer problems and identifies the action(s) required to resolve, whenever possible, using company databases, customer information, and collaboration with other departments
  • Engages in real-time troubleshooting while the customer is on the phone and schedules an service appointment in the system if the problem cannot be resolved
  • Provides total customer service by answering basic questions about programming over the phone
  • Builds customer loyalty by ensuring a pleasant experience on each call
  • Keeps customers informed about progress by checking the status of work orders
  • Provides seamless customer experience through documenting call details and new account information
KNOWLEDGE amp; SKILLS:
  • Maintains focus on the customer experience with a keen aptitude for helping customers
  • Enthusiastic, personable, and adaptable
  • Willingness to assist/help others
  • Demonstrates integrity
  • Maintains ability to work a flexible schedule including evenings, weekends, and some overtime as required
  • Maintains ability to work extra when needed - outages, storm related, etc.
  • Demonstrates good communication skills, both verbal and written, as well as reading comprehension skills
  • Has knowledge of Windows 7 and Windows 10, specifically in networking protocols and components
  • Proficient in personal computer operation and applications specifically in/with multiple email platforms
  • Proven computer skills with ability to navigate through multiple screens
  • Proficient in use of mobile devices including smartphones and tablets and their applications as it pertains to connectivity
  • Has knowledge of routers and residential gateways, including basic setup and functionality
  • May serve as a role model for lower-level staff in the application of proper protocols and procedures
OUR EXPECTED BEHAVIORS:
Upholds and acts in accordance with REV’s Guiding Principles.
EVALUATION:
Performance of this job will be evaluated in accordance with procedures established by the company on the evaluation of management personnel.
QUALIFICATIONS amp; PREREQUISITES
Required:
Tech Support Specialist I:
  • High School Diploma or equivalent GED
  • 1 year experience working at a help desk and/or in technical support
  • Degree/certification from an accredited college or technical school in a related field preferred
  • Experience in telecommunications industry preferred
Tech Support Specialist II:
  • 2 years’ experience working at a help desk and/or in technical support
  • Degree/certification from an accredited college or technical school in a related field preferred
  • 2 years’ experience in telecommunications industry
  • Must be able to obtain CAT 1 alarm certification within first 90 days
GENERAL INFORMATION:
This job description does not restrict the company’s right to assign or reassign duties, responsibilities, and the location (remote or in office) of this job at any time. This job description is subject to change at any time.

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