Job Summary:
NEOGOV is seeking a Senior IT Support Technician to provide advanced technical support to City staff. This role involves troubleshooting complex hardware and software issues, leading technical projects, and managing day-to-day operations of the City-wide IT systems.
Responsibilities:
• Provides effective city-wide computer helpdesk support, including installations, upgrades, inventory management, and end-user technical assistance, with escalation and follow-up of complex issues to ensure timely resolution.
• Serves as an escalation resource for IT Support Technicians and assists with complex troubleshooting and problem resolution.
• Administers and supports assigned software applications, including configuration, upgrades, user permissions, and implementation, manages related technical projects.
• Provides support for network connectivity, print sharing, remote access, file sharing, and account administration.
• Maintains City desktops and laptops, including configuration, preventive maintenance, repairs, and hardware upgrades.
• Evaluates existing and merging technologies and provides recommendations for new or improved technology implementations.
• Provides technical training and guidance to City staff as needed.
• Assists in maintaining accurate and current inventory records of City computer hardware and software.
• Assists with software licensing compliance and version control.
Qualifications:
Required:
• A valid state driver’s license is required
• Associate degree in Computer Science or a related field
• Three (3) years of technical support experience; or an equivalent combination of education, training, and experience.
• Knowledge of Desktop computer operations and general computer maintenance and repair techniques.
• Knowledge of current software products and their application in a municipal or business environment.
• Strong working knowledge of Windows operation systems, PC hardware, peripherals, and workstations imaging.
• Working knowledge of client/server networking concepts, including TCP/IP, DHCP, DNS, print sharing, remote access, and file sharing.
• Knowledge of commonly used applications and tools, including Microsoft Office, PC configurations utilities, and Adobe products.
• Understanding of basic cybersecurity principles and best practices.
• Must be able to troubleshoot, diagnose, and resolve complex hardware, operating system, and software issues.
• Must be able to clearly communicate technical concepts and solutions to non-technical users, both verbally and in writing.
• Skill in maintaining accurate technical documentation, system records, and inventory information.
• Ability to organize work and prioritize tasks and meet deadlines in a fast-paced support environment.
Company:
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety. Founded in 1999, the company is headquartered in El Segundo, USA, with a team of 501-1000 employees. The company is currently Late Stage.