Computer Support Technician Jobs in Edmonton, AB

AFL is seeking a QA Technician to join a company that is helping build the network infrastructure that powers communication, digital access, and economic growth in communities across Canada. 

At AFL, people are central to the company’s success. The culture emphasizes collaboration, diversity and inclusion, integrity, accountability, learning, and career growth, with opportunities to contribute across engineering, field operations, manufacturing, and corporate functions.

We are hiring a QA Technician to support quality assurance processes for network infrastructure projects, ensuring installations meet company standards and client expectations

Job Summary

Under the direction of the Field Service Manager the QA Technician is responsible to ensure compliance and uniformity during the build phases of Fiber-To-The-Premise (FTTP) build.

The incumbent is also responsible for providing accurate and effective quality assurance, customer reporting, and operational support by assisting with the continuous development of engineering policies, procedures, and training.

SPECIFIC RESPONSIBILITIES AND RESULTING OUTCOMES

• Communicate with Lead Hand/Splicing Lead upon site visits
• Visit MxU sites (Internal and Build partner) any civil build and fill out QA checklist
• Report back to Field Service Manager and Quality Manager on any findings
• Pass or mark defect according to client standard and checklist provided
• Check that any deviations from original design are marked properly on as-built
• Send in completed checklist at end of inspection phase and list of open/closed deficiencies
• Propose strategies to avoid duplication of work, minimize processing times, and reduce cost
• Adherence to and promotion of the Canadian environmental, health & safety policies
• Protects organization’s value by keeping information confidential
• Perform follow-up with responsible parties to complete remediations on a timely manner
• Perform other duties as requested, directed or assigned

QUALIFICATIONS

Knowledge and Experience

• 1-3 years’ relevant experience ideally in Telecommunication Field
• Proficient in MS Office, specifically Excel, Word, Visio, and Power Point
• Knowledge in the following considered an asset: GPON FTTP, FTTx, other Outside Plant Design
• Read and understand telecommunication network drawings
• Strong computer skills with advanced skills in Microsoft Excel (Special consideration will be given to candidates with intermediate skills with Microsoft Access)

Skills and Abilities

• Flexible – open to change/new information and rapidly adapts to new information, changing conditions, or unexpected obstacles
• Detail oriented – excellent attention to detail with the ability to follow through on assigned tasks
• Independent - ability to work well under limited supervision
• Analytical Thinking/Problem Solving - capable of complex reasoning analysis
• Results focused – driven to achieve
• Interpersonal skills – able to collaborate on projects, maintain effective relationships, and communicate clearly at all levels of the business

WORKING CONDITIONS

Physical, Sensory and Mental Requirements

• A hybrid split between office and field work with minimum 2 days in the office
• Ability to work in a stressful, time sensitive, ever-changing, and high tempo environment
• Travel may be required

Work Hours

• Monday to Friday shift 8 hour days with Stat holidays off

Additional Perks:   

• Competitive salary

• Comprehensive health, dental, and vision benefits.

• RRSP or retirement savings matching.

• Paid vacation and personal days.

• Professional development and training support.

• Hybrid work arrangements

• Employee assistance program and wellness resources.

• Collaborative, high-performing team environment.

• Strong safety, quality, and continuous improvement culture.

Ready to Join Us? We welcome diversity and encourage individuals of all backgrounds to apply!  

We provide reasonable accommodations for individuals with disabilities. If you need accommodations during the application process, contact NS-Recruitment@AFLglobal.com. We are an equal opportunity employer and value diversity, not discriminating based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability