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Computer Support Technician Jobs in Albuquerque, NM

TekSynap

Client Support Technician

Albuquerque, NM

$20.75 - $28.50/hr

Responsibilities & Qualifications RESPONSIBILITIES The Client Support Technician position is responsible for answering calls, logging of incidents in the ticketing system, and providing the customers ...

TekSynap

Client Support Technician

Albuquerque, NM · On-site

$20.75 - $28.50/hr

Responsibilities & Qualifications RESPONSIBILITIES The Client Support Technician position is responsible for answering calls, logging of incidents in the ticketing system, and providing the customers ...

TekSynap

Client Support Technician

Albuquerque, NM · On-site

$20.75 - $28.50/hr

Overview We are seeking a Client Support Technician to support the Kirtland C4 program at Kirtland AFB, in Albuquerque, New Mexico. TekSynap is a fast-growing high-tech company that understands both ...

TekSynap

Client Support Technician

Albuquerque, NM

$20.75 - $28.50/hr

RESPONSIBILITIES The Client Support Technician position is responsible for answering calls, logging of incidents in the ticketing system, and providing the customers with rapid and accurate answers ...

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Computer Support Technician information

See Albuquerque, NM salary details

$13

$22

$37

How much do computer support technician jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for computer support technician in Albuquerque, NM is $22.83, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $25.87 per hour, depending on experience, location, and employer.

What is a computer support technician?

A computer support technician helps individuals and businesses set up computer networks or systems and troubleshoot issues. Their duties require excellent problem-solving and communication skills, which are useful when dealing with clients with less technical knowledge. Educational requirements vary, but an associate or bachelor’s degree in computer science or a related field is desirable. Software companies such as Oracle and Microsoft provide additional certifications that increase marketability as a job seeker. Some positions involve working hands-on with computer equipment. Hours are generally full-time, though some computer support technicians work on an on-call basis.

What are the key skills and qualifications needed to thrive as a computer support technician?

To thrive as a Computer Support Technician, you need a solid understanding of computer hardware, software troubleshooting, and networking basics, often supported by an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help technicians effectively assist users and resolve technical issues. These skills and qualities are crucial for minimizing downtime, ensuring user satisfaction, and maintaining efficient IT operations.

What are some common challenges computer support technicians face, and how can they effectively address them?

Computer Support Technicians often encounter challenges such as troubleshooting complex hardware or software issues under time constraints, addressing a wide range of user skill levels, and managing multiple support requests simultaneously. To effectively address these challenges, it's important to prioritize tasks, use systematic diagnostic approaches, and develop strong communication skills to explain solutions clearly to users. Continuous learning and staying updated on the latest technology trends also help technicians resolve issues efficiently and provide excellent service.

What is the difference between Computer Support Technician vs Network Support Specialist?

AspectComputer Support TechnicianNetwork Support Specialist
CertificationsA+ Certification, CompTIA ITF+CCNA, CompTIA Network+
Work EnvironmentHelp desks, onsite support, user devicesNetwork infrastructure, servers, routers
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, large enterprises, data centers

While both roles involve technical support, Computer Support Technicians primarily assist end-users with hardware and software issues, whereas Network Support Specialists focus on maintaining and troubleshooting network infrastructure. The roles often overlap in certifications and work environments, but their core responsibilities differ based on the scope of support provided.

Are computer support technicians in demand?

Computer support technicians are in steady demand due to ongoing reliance on technology across industries. They typically need strong troubleshooting skills and certifications like CompTIA A+ to qualify for many roles, which are available in various sectors including healthcare, education, and business. Employment growth for this role is expected to be consistent as organizations continue to upgrade and maintain their IT infrastructure.
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Computer Support Technician jobs near you
Infographic showing various Computer Support Technician job openings in Albuquerque, NM as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $44,017 per year, or $21.2 per hour.

SWIFT Walk Up Support Technician

Edgewater Federal Solutions, Inc.

Albuquerque, NM • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Overview
Edgewater Federal Solutions is seeking a SWIFT Walk Up Support Technician to support the IT program at a major national laboratory.
The SWIFT Walk-Up Technician services as the first point of contact for users seeking technical assistance. This role involves providing immediate support for hardware and software issues, troubleshooting technical problems, and ensuring a seamless user experience. The technician will work directly with users in a walk-up service environment, addressing a variety of IT-related inquiries and issues.
Responsibilities
  • Provide phone, email, web, and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract.
  • Serve as the first point of contact for troubleshooting hardware/software, all types of computer systems (PC and Mac), and printer problems.
  • As the concierge you're highly skilled at uncovering customers' needs, then following through with ensuring they get the help they require. Not only are you the first person customers meet when they enter the store, you're also the person who guides them in their next step or connecting them with the appropriate support group.
  • Provide in person support to help coordinate and direct customers to the appropriate support group.
  • Efficiently & accurately identify the customer's specific information.
  • Provide easy solutions to customers to deflect lower tiered support from the CSU and Mobility technicians.
  • Ensure customers are serviced in a timely and orderly fashion.
  • Ensure Incidents and request tickets are created and resolved to match the customers actual time in the store.
  • Collaborate with the techs in the Walk Up Store to learn new IT concepts and support skills.
  • Recognize and provide feedback to improve the service when identified.
  • Possess the capacity to work independently & effectively while maintaining positive productivity levels.
  • Maintain a positive relationship with fellow peers, cross functional teams & leadership.
  • Other duties assigned as necessary.

Qualifications
  • HS Diploma and a minimum 1 years, or more, of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties.
  • Related experience may be substituted for relevant education and vice versa.
  • Ability to obtain & maintain a U.S. Dept. of Energy Clearance
  • U.S. Citizenship is required.

Required:
  • Must have a working knowledge of PC operations which include hardware, network settings, operating system, & MS Office applications.
  • 6 months of customer help desk experience
  • Intermediate to expert virtual desk expertise (related to equipment connectivity for computing customer).
  • Ability to type 35 WPM

Desired:
  • Experience in the current customer environment
  • Associates Degree or bachelor's degree in information technology, or related discipline.
  • Experience with ServiceNow.
  • Experience with KCS methodology.
  • Any additional requirements determined by the Service Manager.
  • Ability to type 50+ WPM

About Us:
Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.
It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law. #LI-VA1

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