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Computer Support Specialist Jobs in Homestead, FL

goPuff

Support Specialist

Miami, FL · On-site

$60 - $90/hr

Join Gopuff as a Support Specialist where you will be responsible for resolving the organization's most complex support issues across Customer, Driver, and Acquisition Support. As a member of the ...

Gopuff

Support Specialist

Miami, FL · On-site

Join Gopuff as a Support Specialist where you will be responsible for resolving the organization's most complex support issues across Customer, Driver, and Acquisition Support. As a member of the ...

OneSpaWorld

IT Support Specialist

Coral Gables, FL · On-site

General The IT Support Specialist is responsible for providing technical support for a full range of business technology, including computer systems (hardware and software), network infrastructure ...

OneSpaWorld LLC

IT Support Specialist

Coral Gables, FL · On-site

$50 - $70/hr

General The IT Support Specialist is responsible for providing technical support for a full range of business technology, including computer systems (hardware and software), network infrastructure ...

One Spa World

IT Support Specialist

Coral Gables, FL · On-site

General The IT Support Specialist is responsible for providing technical support for a full range of business technology, including computer systems (hardware and software), network infrastructure ...

Remote Talent Cloud

Customer Support Specialist

Miami, FL · Remote

$20/hr

As a Customer Support Specialist, you'll play a key role in ensuring our clients' customers receive ... A reliable Internet connection and computer * A positive, professional attitude and a passion for ...

Remote Talent Cloud

Customer Support Specialist

Miami, FL · Remote

$20/hr

As a Customer Support Specialist, you'll play a key role in ensuring our clients' customers receive ... A reliable Internet connection and computer * A positive, professional attitude and a passion for ...

Volkert Inc

CEI Contract Support Specialist

Miami, FL · On-site

The CEI Contract Support Specialist provides project-related contract administrative support for ... Computer Skills: Ability to use computer and other basic office equipment. Ability to use word ...

Mwe

Technology Support Specialist

Miami, FL · On-site

The Technology Support Specialist provides customers with desk-side technology support. This position assists with strategic projects and operational activities that impact the local office. The ...

Careerxchange

IT Support Specialist

Doral, FL

Position: IT Support Specialist Location : Miami, FL 33172 (Onsite) Job Type: Full-Time Schedule: Wednesday - Saturday (12 hour shifts) Job Summary Our client is a global telecommunications company ...

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All JobsComputer Support Specialist JobsComputer Support Specialist Jobs in Homestead, FL

Computer Support Specialist information

See Homestead, FL salary details

$14

$24

$38

How much do computer support specialist jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for computer support specialist in Homestead, FL is $24.48, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $27.40 per hour, depending on experience, location, and employer.

What is a computer support specialist?

Computer support specialists, also called help desk technicians, assist and solve software and network challenges of organizations and direct users. As a computer support specialist, employees of your company or direct users of your system's services may seek advice and troubleshooting help from you to resolve their technical issues. You may provide assistance over the phone or internet, or if the network users are local, you may offer hands-on support in person to solve IT problems. Duties may include removing computer viruses, setting up new accounts, uploading software, or removing old programs.

What are the key skills and qualifications needed to thrive as a computer support specialist, and why are they important?

To thrive as a Computer Support Specialist, you need strong troubleshooting abilities, knowledge of computer hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and operating systems like Windows and macOS is commonly required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges. These skills ensure efficient resolution of IT issues, high user satisfaction, and smooth organizational operations.

What are some common challenges computer support specialists face when troubleshooting remote user issues?

Computer Support Specialists often encounter difficulties when assisting remote users, such as limited visibility into the user's environment, varying levels of user technical proficiency, and potential communication barriers. Troubleshooting remotely may require guiding users through complex steps verbally or using remote access tools, which can be time-consuming and sometimes frustrating. To succeed, specialists must be patient, resourceful, and skilled at explaining technical concepts clearly, ensuring users feel supported and issues are resolved efficiently.

What is the difference between Computer Support Specialist vs Network Technician?

AspectComputer Support SpecialistNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshootingNetwork infrastructure, server rooms, cabling
Job FocusHardware/software support, user assistanceNetwork setup, maintenance, troubleshooting
Industry UsageIT support, customer service rolesNetworking companies, ISPs, large organizations

While both roles involve technical skills, Computer Support Specialists primarily assist end-users with hardware and software issues, whereas Network Technicians focus on maintaining and troubleshooting network infrastructure. The certifications and work environments overlap but differ in technical focus and daily tasks.

How much does a computer support specialist make per hour?

A computer support specialist typically earns between $15 and $30 per hour, depending on experience, certifications, and location. Entry-level positions may pay closer to the lower end, while experienced technicians with certifications like CompTIA A+ can earn higher wages. The role often involves troubleshooting hardware and software issues in various environments.
More about Computer Support Specialist jobs

What are the most commonly searched types of Computer Support Specialist jobs in Homestead, FL?

The most popular types of Computer Support Specialist jobs in Homestead, FL are:

What job categories do people searching Computer Support Specialist jobs in Homestead, FL look for?

The top searched job categories for Computer Support Specialist jobs in Homestead, FL are:

What cities near Homestead, FL are hiring for Computer Support Specialist jobs?

Cities near Homestead, FL with the most Computer Support Specialist job openings:

Computer Support Specialist jobs near you
Infographic showing various Computer Support Specialist job openings in Homestead, FL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $50,910 per year, or $24.5 per hour.

Support Specialist

goPuff

Miami, FL • On-site

$60 - $90/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Gopuff rating

4.9

Company rating: 4.9 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

18th of 24 rated food delivery companies

Job description

Join Gopuff as a Support Specialist where you will be responsible for resolving the organization’s most complex support issues across Customer, Driver, and Acquisition Support.

As a member of the Tier 3 support team, this role serves as the final internal escalation point when frontline teams and outsourced partners are unable to achieve resolution. The Support Specialist takes ownership of assigned issues, conducts the necessary investigation, coordinates with internal teams, and ensures customers and drivers receive a clear and appropriate resolution.


What We Offer
  • Medical/Dental/Vision Insurance (for full-time employees)
  • 401(k) Retirement Savings Plan
  • 25% employee discount & FAM Membership
  • Vacation and Sick Time for eligible employees
  • EAP through AllOne Health (formerly Carebridge)
You Will:Provide Escalated Support

  • Provide direct support to customers and drivers whose issues have been escalated to the Tier 3 support team.

  • Handle VIP, high-profile, and executive escalations with the appropriate level of urgency, judgment, discretion, and communication.

  • Support customer retention efforts following critical issues, helping rebuild trust and reduce avoidable customer churn.

  • Investigate and resolve complex, sensitive, high-risk, or high-value contacts across all support inquiry types.

  • Take end-to-end ownership of assigned issues, including investigation, communication, cross-functional coordination, documentation, and follow-up.

  • Apply sound judgment when existing policies or procedures do not clearly address the situation.

  • Ensure resolutions are clear, appropriate, and aligned with company policies, customer experience standards, and business requirements.

  • Escalate issues requiring leadership, Legal, Compliance, or Safety review.

Provide Operational Support

  • Provide resolution guidance and subject matter expertise to outsourced support team supervisors/managers who need assistance with complex issues.

  • Identify recurring escalations, process issues, system limitations, and areas of inconsistent policy interpretation.

  • Recommend improvements that reduce repeat contacts, unnecessary escalations, and customer effort.

  • Perform other responsibilities based on evolving business and operational needs.

You Have:
  • Bachelor's degree or equivalent experience

  • 2+ years of experience in a Tier 3 role handling complex or escalated issues in a customer support or similar service environment.

  • Strong investigation, problem-solving, judgment, and decision-making skills, with the ability to own difficult issues through resolution.

  • Strong written and verbal communication skills and the ability to remain professional during sensitive or challenging interactions.

  • Professional fluency in spoken and written English and Spanish is strongly preferred.

  • Ability to interpret and apply policies while recognizing situations that require further escalation.

  • Ability to manage an individual workload and collaborate effectively with internal teams.


At Gopuff, we know that life can be unpredictable.Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.

And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.

Like what you’re hearing? Then join us on Team Blue.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.

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What Gopuff employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About GoPuff

Sourced by ZipRecruiter

Customers turn to Gopuff to provide their everyday essentials-day and night, rain or shine. We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn't hurt if you like snacks.

Industry

Retail

Company size

5,001 - 10,000 Employees

Headquarters location

Philadelphia, PA, US

Year founded

2013

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