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Computer Support Assistant Jobs in Provo, UT (NOW HIRING)

Aptive

Medical Support Assistant (MSA)

Provo, UT · On-site

$19/hr

Job SummaryMedical Support Assistant (MSA)Work Schedule * Monday - Friday * 8:00 AM - 4:30 PM ... Basic computer proficiency, including: * Microsoft Word * Excel * Outlook * Microsoft Teams

Aptive

Medical Support Assistant (MSA)

Provo, UT · On-site

$19/hr

Job Summary Medical Support Assistant (MSA) Work Schedule * Monday - Friday * 8:00 AM - 4:30 PM ... Basic computer proficiency, including: * Microsoft Word * Excel * Outlook * Microsoft Teams

Aptive

Medical Support Assistant (MSA)

Provo, UT · On-site

$19/hr

Medical Support Assistant (MSA)Work Schedule * Monday - Friday * 8:00 AM - 4:30 PM (Mountain Time ... Basic computer proficiency, including: * Microsoft Word * Excel * Outlook * Microsoft Teams

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How much do computer support assistant jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for computer support assistant in Provo, UT is $17.59, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $19.33 per hour, depending on experience, location, and employer.

What is a computer support assistant?

Computer Support Assistants are professionals who provide technical support and assistance to users experiencing issues with computer hardware, software, or network systems. They help troubleshoot problems, install and configure new technology, and guide users on proper equipment use. Their role is essential in maintaining the smooth operation of computer systems in various organizations, ensuring minimal downtime and efficient resolution of IT-related issues.

What are the key skills and qualifications needed to thrive as a computer support assistant, and why are they important?

A Computer Support Assistant needs a strong understanding of computer hardware, software troubleshooting, and basic networking, usually supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and problem-solving abilities help them effectively assist users and resolve issues efficiently. These skills ensure timely technical support, minimize downtime, and promote user satisfaction within an organization.

What are some common challenges faced by computer support assistants, and how can they be effectively managed?

Computer Support Assistants often encounter challenges such as troubleshooting a wide variety of technical issues, managing multiple support requests simultaneously, and communicating solutions to users with varying levels of technical knowledge. To manage these effectively, it's important to prioritize tasks, stay organized, and utilize available documentation and knowledge bases. Strong communication skills and patience can also help in explaining technical information clearly to non-technical users, ensuring issues are resolved efficiently and users feel supported.

What is the difference between Computer Support Assistant vs Help Desk Technician?

AspectComputer Support AssistantHelp Desk Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, often required or preferred
Work EnvironmentSupport in offices, schools, or corporate settingsHelp desk support, often remote or on-site in various industries
Job ResponsibilitiesAssist with hardware/software issues, setup, and troubleshootingRespond to user inquiries, diagnose problems, provide solutions
Industry UsageCommon in education, small businesses, and corporate ITWidespread across IT support services and customer service

Computer Support Assistants and Help Desk Technicians share similar roles in providing technical support, often requiring comparable certifications and working in similar environments. The main difference lies in the scope: Computer Support Assistants typically focus on hardware and basic software support, while Help Desk Technicians may handle a broader range of user issues, including software troubleshooting and remote support.

What skills do you need for a computer support assistant?

A computer support assistant needs strong technical skills in troubleshooting hardware and software issues, knowledge of operating systems, and familiarity with common tools like remote support software. Good communication skills are essential for explaining solutions to users, and basic certifications such as CompTIA A+ can enhance job prospects. Attention to detail and the ability to work under pressure are also important in this role.
Infographic showing various Computer Support Assistant job openings in Provo, UT as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $36,581 per year, or $17.6 per hour.

Medical Support Assistant (MSA)

Provo, UT • On-site

Aptive
Chemical Manufacturing • 1 - 5K employees
Learn more about Aptiveexternal

$19/hr

Full-time

Re-posted 16 days ago

Key responsibilities

  • Coordinate and schedule patient appointments in accordance with VA policies and directives.

  • Manage community care referrals, process consults, and communicate with providers regarding VA community care policies.

  • Maintain and update patient records within VA systems, including processing medical records and monitoring incoming correspondence.

Aptive Environmental rating

5.9

Company rating: 5.9 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

Job description

Job SummaryMedical Support Assistant (MSA)Work Schedule

  • Monday - Friday

  • 8:00 AM - 4:30 PM (Mountain Time)

  • Federal holidays excluded

Compensation: $19.00/hr plus $5.09 for Health and Wellness

Important Work Arrangement: Remote - Must reside within Utah County for this position. While the position is fully remote candidates must still reside witihn 50 miles of the main VAMC in Salt Lake City, UT. 

Primary ResponsibilitiesPosition Overview

The Medical Support Assistant (MSA) provides administrative and scheduling support to the Salt Lake City VA Medical Center. The MSA is responsible for coordinating patient appointments, managing community care referrals, maintaining patient records, and delivering high-quality customer service to Veterans, families, and VA clinical staff.

This role supports VA healthcare operations by ensuring accurate scheduling, efficient patient communication, and compliance with VA scheduling policies and procedures.

Minimum QualificationsKey ResponsibilitiesScheduling and Patient Coordination

  • Schedule and coordinate patient appointments in accordance with VA scheduling policies and VHA Directive 1230.

  • Track appointments and conduct pre- and post-appointment communications with patients.

  • Monitor scheduling metrics and ensure appointments meet VA timeliness standards.

  • Manage recall reminders and scheduling reports to maintain access to care.

Patient Support and Communication

  • Answer incoming phone calls and respond to patient inquiries in a courteous and timely manner.

  • Provide customer service support to patients, families, VA staff, providers, residents, and contractors.

  • Verify and update patient demographic information including contact details, emergency contacts, and insurance.

Community Care Coordination

  • Coordinate and authorize Veteran care with community providers when services are not available through VA facilities.

  • Process community care consults using HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS).

  • Communicate with internal providers regarding VA Community Care policies and procedures.

Administrative Support

  • Maintain and update patient records within VA systems including:

    • VistA

    • Computerized Patient Record System (CPRS)

    • Integrated Scheduling Solution (ISS)

    • Patient Check-In (PCI)

  • Process medical records and ensure proper documentation is integrated into VA systems.

  • Monitor incoming faxes, mail, and consult requests in accordance with HIPAA requirements.

Operational and Team Support

  • Participate in team huddles and collaborate with scheduling teams and supervisors.

  • Ensure compliance with VA scheduling guidelines and performance metrics.

  • Support Patient Aligned Care Teams (PACT) and clinic operations.

Desired QualificationsMinimum Qualifications

  • U.S. Citizen

  • High School Diploma or GED equivalent

  • Minimum 6 months of customer service experience

  • Basic knowledge of medical terminology

  • Typing speed of 50 words per minute

  • Basic computer proficiency, including:

    • Microsoft Word

    • Excel

    • Outlook

    • Microsoft Teams

  • Strong oral and written English communication skills

About Aptive

Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies.

Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector. Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.

EEO Statement

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.

Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

Employment Type: FULL_TIME

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