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Computer Support Assistant Jobs in Indianapolis, IN

PIVOT Workforce

CAD Technician

Indianapolis, IN

$25 - $30/hr

Indianapolis, IN Type: Full-time | On-site Department: CAD / Engineering Support About the Role: W ... and version control Assist in preparing technical documentation, layouts, and schematics ...

Kattsafe

CAD Technician

Whitestown, IN · On-site

$65K - $70K/yr

Utilize CAD programs to produce precise technical drawings and layouts, supporting the sales ... Maintain corporate-approved drafting standards and engineering drawing package templates. * Assist ...

Kattsafe

CAD Technician

Whitestown, IN · On-site

$65K - $70K/yr

Utilize CAD programs to produce precise technical drawings and layouts, supporting the sales ... Maintain corporate-approved drafting standards and engineering drawing package templates. * Assist ...

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All JobsComputer Support JobsComputer Support Assistant JobsComputer Support Assistant Jobs in Indianapolis, IN

Computer Support Assistant information

See Indianapolis, IN salary details

$11

$17

$25

How much do computer support assistant jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for computer support assistant in Indianapolis, IN is $17.77, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $19.52 per hour, depending on experience, location, and employer.

What is a computer support assistant?

Computer Support Assistants are professionals who provide technical support and assistance to users experiencing issues with computer hardware, software, or network systems. They help troubleshoot problems, install and configure new technology, and guide users on proper equipment use. Their role is essential in maintaining the smooth operation of computer systems in various organizations, ensuring minimal downtime and efficient resolution of IT-related issues.

What are the key skills and qualifications needed to thrive as a computer support assistant, and why are they important?

A Computer Support Assistant needs a strong understanding of computer hardware, software troubleshooting, and basic networking, usually supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and problem-solving abilities help them effectively assist users and resolve issues efficiently. These skills ensure timely technical support, minimize downtime, and promote user satisfaction within an organization.

What are some common challenges faced by computer support assistants, and how can they be effectively managed?

Computer Support Assistants often encounter challenges such as troubleshooting a wide variety of technical issues, managing multiple support requests simultaneously, and communicating solutions to users with varying levels of technical knowledge. To manage these effectively, it's important to prioritize tasks, stay organized, and utilize available documentation and knowledge bases. Strong communication skills and patience can also help in explaining technical information clearly to non-technical users, ensuring issues are resolved efficiently and users feel supported.

What is the difference between Computer Support Assistant vs Help Desk Technician?

AspectComputer Support AssistantHelp Desk Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, often required or preferred
Work EnvironmentSupport in offices, schools, or corporate settingsHelp desk support, often remote or on-site in various industries
Job ResponsibilitiesAssist with hardware/software issues, setup, and troubleshootingRespond to user inquiries, diagnose problems, provide solutions
Industry UsageCommon in education, small businesses, and corporate ITWidespread across IT support services and customer service

Computer Support Assistants and Help Desk Technicians share similar roles in providing technical support, often requiring comparable certifications and working in similar environments. The main difference lies in the scope: Computer Support Assistants typically focus on hardware and basic software support, while Help Desk Technicians may handle a broader range of user issues, including software troubleshooting and remote support.

What skills do you need for a computer support assistant?

A computer support assistant needs strong technical skills in troubleshooting hardware and software issues, knowledge of operating systems, and familiarity with common tools like remote support software. Good communication skills are essential for explaining solutions to users, and basic certifications such as CompTIA A+ can enhance job prospects. Attention to detail and the ability to work under pressure are also important in this role.
Infographic showing various Computer Support Assistant job openings in Indianapolis, IN as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, and 6% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $36,964 per year, or $17.8 per hour.

VDI Support Specialist - IT Solutions - Indianapolis, IN

Indianapolis, IN • On-site

American Structurepoint
Civil Engineering Construction • 501 - 1,000 employees
Learn more about American Structurepointexternal

Full-time

Re-posted 14 days ago

Job description

Overview

Join American Structurepoint and become part of a team that goes the extra mile for our clients and communities. We live by our values - respect, staff development, results and family. Our team is encouraged to explore new ideas and turn our clients' dreams into reality. With exceptional benefits, training, and mentorship, we pave the way for a rewarding career. Ready for more than just a job? Explore opportunities with us and help improve the quality of life in the communities we serve.

Group: Information Technology

Position: VDI Support Specialist

Location: Indianapolis, IN

We are seeking a highly skilled VDI Support Specialist to join our IT team. This role is pivotal in supporting and maintaining our virtual desktop infrastructure, with a strong focus on Citrix Virtual Apps and Desktops. The ideal candidate will have experience in managing virtual environments, troubleshooting complex issues, and collaborating with cross-functional teams to ensure optimal performance and adherence to security and standardization protocols.

Responsibilities
  • Design, Development, and Support: Assist in the design, development, and support of the virtual environment, ensuring robust and secure operations.
  • Virtual Environment Administration: Administer and maintain multiple virtual images within the Citrix Virtual Apps and Desktops solution, managing updates, optimizations, and security patches.
  • Collaboration: Work closely with the IT Support and Applications Teams to identify new application installs, updates, and necessary optimizations.
  • Image Updates and Optimizations: Independently identify, propose, and implement updates to virtual images to resolve issues, enhance security, ensure standardization, and improve features and performance.
  • Upgrade Management: Plan and execute virtual image upgrades across development, testing, and production environments, ensuring minimal disruption to operations.
  • Change Management: Plan, document, publish, and track all changes and updates to virtual images, ensuring clear communication across relevant teams.
  • Tier 2 Support: Provide Tier 2 level support for issues related to the virtual environment, troubleshooting and resolving problems efficiently.
  • Training and Documentation: Develop and deliver training sessions and documentation for the IT Support team, enhancing their ability to manage and troubleshoot virtual environment issues.
  • Standards and Best Practices: Adhere to existing standards and best practices, continuously seeking opportunities to improve and optimize processes.
  • Continuous Improvement: Actively seek and implement new ideas and methods to improve the efficiency, security, and performance of the virtual environment.
Qualifications
  • Bachelor's degree in Information Technology, or a related field, or equivalent work experience.
  • Proven experience with Citrix Virtual Apps and Desktops, including design, administration, and support.
  • Strong knowledge of VDI technologies, virtual image management, and associated best practices.
  • Experience with virtualization technologies such as VMware, Hyper-V, or other virtual environments is a plus.
  • Excellent troubleshooting skills with a proactive approach to problem-solving.
  • Ability to work independently and manage multiple projects simultaneously.
  • Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.

Physical Demands:

The physical demands described here are representative of those required to successfully perform the essential functions of the position. Reasonable accommodations may be made for individuals with disabilities.

  • Prolonged sitting at a computer workstation.
  • Ability to communicate clearly both verbally and in writing.
  • Close vision for computer and document review.
  • Occasional walking, standing, or reaching as necessary.
  • Ability to lift up to 15 pounds.
  • Consistent, reliable attendance and punctuality.
Employment Type: FULL_TIME

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