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Computer Services Assistant Jobs in Ohio (NOW HIRING)

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Computer Services Assistant information

What is a computer services assistant?

Computer Services Assistants are support staff who help maintain and troubleshoot computer systems, assist users with technical problems, and ensure that hardware and software function properly. They may set up equipment, install software, and provide guidance on using various computer applications. Often working in educational institutions, offices, or IT departments, these assistants play a key role in keeping technology running smoothly and efficiently.

What does a computer services assistant do?

As a Computer Services Assistant, your daily tasks often include troubleshooting hardware and software issues, setting up new workstations, assisting staff with technical support requests, and maintaining inventory of IT equipment. You will frequently collaborate with other departments to address their technology needs, ensuring smooth operations across the organization. The role requires effective communication skills, as you’ll often need to explain technical issues to users who may not have an IT background, and coordinate with higher-level IT staff for more complex problems.

What skills and qualifications are needed to be a computer services assistant?

To thrive as a Computer Services Assistant, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a relevant associate degree or technical training. Familiarity with operating systems, help desk ticketing systems, and remote support tools is commonly required. Strong customer service, problem-solving abilities, and effective communication set top candidates apart in this role. These skills are crucial for efficiently resolving technical issues and ensuring user satisfaction in a support-driven environment.

What is the difference between Computer Services Assistant vs IT Support Specialist?

AspectComputer Services AssistantIT Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentOffice, school, or retail settings assisting with basic tech supportCorporate or technical environments providing advanced troubleshooting
Job ResponsibilitiesBasic hardware/software support, setup, and maintenanceDiagnosing and resolving complex technical issues, network support
Industry UsageCommon in education, retail, and small business sectorsPrevalent in corporate IT departments and tech firms

While both roles involve technical support and similar certifications, the Computer Services Assistant typically handles basic hardware and software tasks in less complex environments. The IT Support Specialist often deals with more advanced troubleshooting and network issues in corporate settings. The roles are closely related but differ mainly in complexity and scope.

Is a computer services assistant help desk job entry level?

A computer services assistant help desk position is typically considered entry-level, requiring basic technical skills and customer service abilities. Many roles provide on-the-job training and do not require extensive prior experience or certifications, making it accessible for beginners in IT support.

What are the most commonly searched types of Computer Services jobs in Ohio?

The most popular types of Computer Services jobs in Ohio are:

Computer Services Assistant jobs near you

Mobile Services Assistant

Geauga County Public Library

Middlefield, OH • On-site

$14/hr

Part-time

Re-posted 25 days ago

Job description

Mobile Services Assistant
Part-Time (16 hours), Non-Exempt
Location: Mobile Services, located in the Middlefield Library
Reports to: Mobile Services Supervisor
Pay: $14.00
Bring the Library on the Road!
Do you enjoy variety in your workday? As a Mobile Services Assistant, you'll help prepare library vehicles for scheduled community stops and support office operations. If you're organized, flexible, and love working in a collaborative team environment, this role puts in the middle of supporting a great community resource.
Position Summary: Prepares vehicle(s) for the days' scheduled stops. Performs computer
and clerical tasks in the office. Provides excellent customer service to all patrons.
Essential Job Functions: This list is illustrative, but not exhaustive for this position.
  • Cleans and stocks the vehicle(s) appropriately for the day. Gathers appropriate materials from the GCPL collection to be placed on the vehicles.
  • Assists in checking materials out and in for Mobile Services patrons/programs. Prepares the returned materials for shelving or transfer/delivery to other libraries. Changes book status in library computer program as appropriate. Places holds for patrons.
  • Replaces barcodes and tapes materials as required. Oversees mending of items in Mobile Services collection.
  • Prints daily reports, searches for, and routes daily holds requests. Answers phones when in the Mobile Services office and assists patrons on phone as needed. Writes up patron requests for materials and includes all pertinent information. Offers Readers Advisory in the Office (via phone and written requests) and recommends titles and/or subject areas to supervisor for possible purchase.
  • Assists volunteers with Amish School sets. Inspects books and washes crates after they are returned at the end of each school year. Assists on Bookmobile stops, or Outreach events as needed.
  • Responsible for maintaining the clean appearance of vehicles and office work area. Reports to Mobile Services Supervisor and/or Manager any damage or safety issues.
  • Assists with various programs and contests.
  • Checks employee emails, reads Branching Out, and other GCPL communications.
  • Attends training as required or recommended by administration or supervisor.
  • Other duties as assigned.

Minimum Knowledge, Skills, Abilities and Other Characteristics:
  • Willingness and adaptability to work in a changing work environment.
  • Excellent communication and customer service skills.
  • Must have sufficient computer skills/abilities to use the library's computer system, email, Internet and online databases, social media, and the like.
  • Works under direct supervision yet must be able to work independently once trained.
  • Must be familiar with library resources.
  • Safely observes all PERRP procedures.

Minimum Education, Experience, and Licensing Requirements:
  • High school diploma/GED.
  • A valid Ohio driver's license, proof of vehicle insurance.
  • Has reliable transportation in order to meet work obligations such as meetings and delivering or picking up Amish School sets when necessary.
  • Successful completion of a background check.

Physical Requirements:
  • Ability to regularly lift and carry 30-40 lb. bags of books up and down vehicle steps with or without assistance.
  • Ability to stand 90% of working time.
  • Ability to work in a confined space.
  • Ability to operate objects, tools, or controls - including computers, phones, office equipment.
  • Ability to read computer screens and print material.
  • Ability to bend, stretch, walk and/or kneel in order to shelve books on vehicles,both the highest and lowest shelving.

Equal Employment Opportunity Statement
We are an Equal Opportunity Employer and are committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected under applicable federal, state, or local law.
Pay Range: $14 per hour

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