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Computer Services Assistant Jobs in Alabama (NOW HIRING)

Tuskegee University

Position Information Position Title Assistant/Associate/Full Professor in Computer Science Job ... Participate in departmental service and university committees. * Perform all other duties as ...

Lennox AES

CAD Designer I

Tallassee, AL

$51K - $74K/yr

These new services will reduce construction costs and eliminate coordination with multiple ... AES has 4 different fabrication facility locations nationwide to assist our customers and reduce ...

Lennox International

CAD Designer I

Tallassee, AL · On-site

$51K - $74K/yr

These new services will reduce construction costs and eliminate coordination with multiple ... AES has 4 different fabrication facility locations nationwide to assist our customers and reduce ...

Lennox International

CAD Designer I

Montgomery, AL

$51K - $74K/yr

These new services will reduce construction costs and eliminate coordination with multiple ... AES has 4 different fabrication facility locations nationwide to assist our customers and reduce ...

Lennox International

CAD Designer I

Auburn, AL

$51K - $74K/yr

These new services will reduce construction costs and eliminate coordination with multiple ... AES has 4 different fabrication facility locations nationwide to assist our customers and reduce ...

Lennox International

CAD Designer I

Tallassee, AL

$51K - $74K/yr

These new services will reduce construction costs and eliminate coordination with multiple ... AES has 4 different fabrication facility locations nationwide to assist our customers and reduce ...

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Computer Services Assistant information

What are the typical daily responsibilities of a Computer Services Assistant, and how do they interact with other departments?

As a Computer Services Assistant, your daily tasks often include troubleshooting hardware and software issues, setting up new workstations, assisting staff with technical support requests, and maintaining inventory of IT equipment. You will frequently collaborate with other departments to address their technology needs, ensuring smooth operations across the organization. The role requires effective communication skills, as you’ll often need to explain technical issues to users who may not have an IT background, and coordinate with higher-level IT staff for more complex problems.

What are the key skills and qualifications needed to thrive as a Computer Services Assistant, and why are they important?

To thrive as a Computer Services Assistant, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a relevant associate degree or technical training. Familiarity with operating systems, help desk ticketing systems, and remote support tools is commonly required. Strong customer service, problem-solving abilities, and effective communication set top candidates apart in this role. These skills are crucial for efficiently resolving technical issues and ensuring user satisfaction in a support-driven environment.

What is the difference between Computer Services Assistant vs IT Support Specialist?

AspectComputer Services AssistantIT Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentOffice, school, or retail settings assisting with basic tech supportCorporate or technical environments providing advanced troubleshooting
Job ResponsibilitiesBasic hardware/software support, setup, and maintenanceDiagnosing and resolving complex technical issues, network support
Industry UsageCommon in education, retail, and small business sectorsPrevalent in corporate IT departments and tech firms

While both roles involve technical support and similar certifications, the Computer Services Assistant typically handles basic hardware and software tasks in less complex environments. The IT Support Specialist often deals with more advanced troubleshooting and network issues in corporate settings. The roles are closely related but differ mainly in complexity and scope.

What are Computer Services Assistants?

Computer Services Assistants are support staff who help maintain and troubleshoot computer systems, assist users with technical problems, and ensure that hardware and software function properly. They may set up equipment, install software, and provide guidance on using various computer applications. Often working in educational institutions, offices, or IT departments, these assistants play a key role in keeping technology running smoothly and efficiently.
Computer Services Assistant jobs near you
Mainframe Computer Operator

Mainframe Computer Operator

Piggly Wiggly

Bessemer, AL • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Piggly Wiggly Midwest rating

5.6

Company rating: 5.6 out of 10

Based on 125 frontline employees who took The Breakroom Quiz

79th of 114 rated grocery stores

Job description

Job Summary
The Mainframe Computer Operator is responsible for monitoring and operating enterprise mainframe systems and related peripherals to support daily production workloads. This role provides first-line operational support, responds to service requests and incidents, communicates status to customers and internal teams, and ensures accurate, timely execution of scheduled processing. The ideal candidate is detail-oriented, dependable, and demonstrates strong customer service and communication skills.
Key Responsibilities
• Monitor mainframe consoles, system logs, and job schedulers to ensure successful completion of daily/weekly/monthly processing.
• Start, stop, and control batch processing and online environments per established procedures and run books.
• Respond to alerts, job halts/failures, and system messages; perform basic troubleshooting and corrective actions within defined authority.
• Provide timely status updates to customers and stakeholders, including impact, ETA, and next steps; maintain a professional, service-oriented approach.
• Execute scheduled operational tasks such as backup coordination, file transfers, report distribution, print operations, tape/virtual tape handling, and start-of-day/end-of-day processing as applicable.
• Maintain accurate shift logs and handoff notes; communicate priorities and outstanding issues during shift transitions.
• Verify processing results, reconcile counts, and perform quality checks to ensure accuracy and completeness.
• Identify recurring issues and recommend process improvements; assist with updating run books, checklists, and knowledge articles.
Requirements
Required Qualifications
• High school diploma or equivalent required; additional technical training or coursework is a plus.
• Experience working in an IT operation's, help desk, NOC, data center, or similar production-support environment.
• Working experience in a print production environment.
• Strong customer service mindset with the ability to communicate clearly and professionally with technical and non-technical customers.
• Detail-oriented with strong organizational skills and the ability to follow procedures precisely.
• Ability to prioritize multiple tasks, remain calm under pressure, and respond effectively to time-sensitive incidents.
• Basic understanding of computer systems, operating concepts, and job scheduling/production processing.
• Ability to work independently as well as collaboratively as part of a shift-based operations team.
Preferred Qualifications
• Hands-on exposure to mainframe environments (e.g., IBM z/OS) and common operator tasks.
• Basic knowledge of batch job flow concepts, and interpreting job output/messages.
• Experience with ticketing systems and ITIL-based incident/problem/change processes.
• Experience maintaining run books, checklists, and shift handoff documentation.

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