The Tech Department Floater is a shared position between the Tech Department areas; boxing, unboxing, screw removal, testing, Grading, Apple, QC, and teardown areas.
Essential Duties/Responsibilities
- Q/C and Troubleshoot technical issues and notate non-functioning components
- Meet production schedules and deadlines according to quality standards
- Multi-task, and work in a flexible and changing environment with multiple competing deadlines
- Interpret written instructions and follow detailed verbal directions
- Perform basic mathematic calculations
- Complete data entry of logs, paperwork, and forms
- Learn multiple tasks, cross train, and perform job functions in other departments, as needed
- Accurately perform job duties with minimal supervision
- Utilize testing machines and a variety of hand tools with a high level of finger dexterity
- Work effectively using low-power magnification, and see details within a close range
- Effectively communicate (oral, written, and verbal) and maintain good relationship with co-workers.
- Perform warehouse duties when necessary (move up to 50lb boxes, use pallet jack, trash duties, basic organization, recycling scrap parts)
- Work well in both groups and independently
- Any additional duties assigned by the tech lead, tech supervisors or Director of Operations.
Knowledge:
- Basic understanding of Chromebook components: LCD screens, Keyboards, Batteries, Motherboards, Wi-Fi Cards, Charge and power ports.
- Understanding quality control standards and inspection processes.
- Basic knowledge of computer repair tools and equipment.
- Awareness of workplace safety practices.
Skills:
- Disassemble Chromebooks without causing damage.
- Identify cosmetic and functional defects.
- Use hand tools such as precision screwdrivers, spudgers, tweezers, and multimeters.
- Follow written work instructions and repair procedures.
- Record inspection results accurately in a computer system.
- Maintain productivity while meeting quality standards.
- Perform repetitive tasks with consistency and attention to detail.
Knowledge:
- Basic understanding of Chromebook components: LCD screens, Keyboards, Batteries, Motherboards, Wi-Fi Cards, Charge and power ports.
- Understanding quality control standards and inspection processes.
- Basic knowledge of computer repair tools and equipment.
- Awareness of workplace safety practices.
Skills:
- Disassemble Chromebooks without causing damage.
- Identify cosmetic and functional defects.
- Use hand tools such as precision screwdrivers, spudgers, tweezers, and multimeters.
- Follow written work instructions and repair procedures.
- Record inspection results accurately in a computer system.
- Maintain productivity while meeting quality standards.
- Perform repetitive tasks with consistency and attention to detail.
Abilities:
- Strong attention to detail.
- Excellent hand-eye coordination and manual dexterity.
- Ability to work independently with minimal supervision.
- Ability to prioritize tasks in a fast-paced production environment.
- Problem-solving and troubleshooting ability.
- Ability to recognize patterns of recurring defects and communicate them to supervisors.
- Ability to lift and move equipment (typically up to 25–50 lbs, depending on the workplace).
- Ability to sit or stand for extended periods.
- Dependability, punctuality, and a strong work ethic.
- Ability to work effectively as part of a team.
Key Competencies:
- Attention to detail.
- Technical Aptitude.
- Critical thinking.
- Time management.
- Accountability.
- Communication.
- Adaptability.
- Continuous improvement mindset.
- Customer quality focused.
- Reliability.
EOE