Description:
Job Type: Full-Time
Location: 1520 9th Ave SW, Forest Lake, MN 55025
Salary Range: $70,000-$80,000
Position SummaryJusczak Repair is seeking a reliable and detail-oriented Service Manager to service the connection between customers and the shop, responsible for accurately capturing repair needs, coordinating with technicians, and ensuring a smooth workflow from check-in to completion.
The ideal candidate understands the trucking industry, communicates clearly, and can keep jobs organized in a fast-paced environment.
Key Responsibilities· Greet customers and drivers professionally in person and over the phone
· Open and manage repair orders (ROs) with accurate customer and vehicle information
· Clearly document customer concerns and relay them to technicians
· Provide estimates for repairs, parts, and labor
· Communicate repair status updates to customers throughout the process
· Coordinate workflow between technicians, parts department, and management
· Review completed work orders for accuracy and completeness
· Process invoices and handle billing/payment transactions
· Maintain organized records of service history and documentation
· Assist with scheduling jobs and managing shop capacity
· Handle warranty claims and vendor communication when needed
Qualifications· Knowledge of heavy-duty trucks, trailers, and diesel repair
· Strong communication and customer service skills
· Ability to multitask and stay organized in a busy shop environment
· Basic computer skills (shop management software experience is preferred)
· Ability to read and understand repair orders, parts, and labor breakdowns
· High school diploma or equivalent
Preferred Skills· Experience with fleet accounts and commercial customers
· Familiarity with estimating software and parts lookup systems
· Understanding of DOT inspections and compliance
Work Environment
· Works directly with shop operations manager to effectively streamline shop operations
· Participates and seeks out industry focused continued education
· Supports operations in company subsidiaries, as needed
· Frequent interaction with drivers, technicians, office staff, and vendors
· Combination of office and shop floor exposure
Compensation & Benefits· Competitive salary (based on experience)
· 401(k) with 3% employer match (traditional & Roth options)
· Health insurance (50% employer paid premiums)
· HSA
· Dental, Vision, and Life ($25,000) insurance (100% employer paid premiums)
· PTO / Paid holidays
· Opportunities for growth and leadership development within the company
Why Work With UsWe are a growing truck and trailer repair shop focused on quality work, strong customer relationships, and keeping fleets moving. We value team members who take ownership, communicate well, and contribute to a positive shop culture.
Requirements: