JOB SUMMARY: The senior network administrator is responsible for the design, planning, operation, security, and day to day management of the organization's intercounty-wide network, servers, switches, network connected devices, and all data communications with entities outside the organization. This is a senior level position, and involves substantial responsibility for the overall health, operations, and security of all computer networks and servers on Lifestream systems. It is the expectation that this position will be able to plan for and solve the most complex network and server issues that may face the organization. This position is generally held by someone with ten or more years of experience as an IT network administrator.
This position works closely with the IT Office Coordinator, and HelpDesk Support Staff to give those positions assistance in fulfilling their respective responsibilities to keep all computer operations functioning intercounty-wide. Some of the duties of the network administrator include installing, configuring, and upgrading network infrastructure and associated devices, diagnosing, and troubleshooting both common and unusual network problems, performing preventive maintenance on the network, along with monitoring performance on both the local area network (LAN) and wide area network. This position is also responsible for the installation, operations, upgrade, performance, and monitoring of the network and application servers - as well as security camera and building security systems.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES: The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification with or without an accommodation. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
- Installing, configuring, testing, maintaining, monitoring, and troubleshooting the internal computer network, including planning and other activities reserved for the most complex issues. Troubleshoots and solves the most complex network connectivity problems, including monitoring the network and servers for problems, diagnosing problems, and taking the appropriate corrective measures to ensure an expedient resolution.
- Defines and implements network disaster recovery and hardware, software and information protection and file integrity.
- Ensures network security by ensuring proper user accessibility and being able to reasonably guard against the most complex threats to security that will face our network.
- Install, administer, support, and maintain server hardware, peripherals, software, and operating systems.
- Receiving and responding to incoming calls, e-mails, or pages regarding network operations and/or problems.
- Maintain, prepare, and uphold processes for reporting, statistically monitoring, and logging network performance. This includes the ability to identify and resolve the most complex performance issues that may face our servers and network.
- Assist in planning for the future strategy of networks and servers and providing budgetary information as needed.
- Conducting research on various networks and products of networking in support of its development and procurement efforts.
- Evaluating and recommending network and server hardware and software for purchase.
- The ability to comply with the regulations requiring a workplace of dignity and respect and equal employment opportunity compliance
- The ability to work collaboratively with others and to accept constructive criticism from supervisors and managers
- Willingness to abide by the company's published rules and regulations
- Any other duties as assigned by Leadership
COMPETENCIES: Knowledge, Skills, Abilities, and Motivation (KSAM) required for an employee to be successful.
- Serving Our Consumers: Effectively meeting consumer needs, building productive consumer relationships, and taking responsibility for consumer satisfaction and loyalty.
- Consumer Focus: Building strong consumer relationships and delivering consumer-centric solutions.
- Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.
- Age Specific: Interventions, Knowledge, Developmental Stages, Enhancement of Family Involvement
- Basis Job Readiness: Courtesy, Flexibility, Reliability, Responsiveness
- Personal Effectiveness: Communication, Interpersonal Skills, Self-Management
- Organizational/Management: Compliance, CQI Commitment, Management of Information, Organizational Participation, Safety
- Performance Specific: Assessment, Crisis Management, Customer Focus, Empowerment/Advocacy, Medication Issues, Psychosocial Interventions
- Effective Communication: Clearly conveying information and ideas to individuals and groups in a manner that engages the audience and helps them understand and retain the message.
- Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Manages Conflict: Handling conflict situations effectively, with a minimum of noise.
- Continuous Improvement: The ongoing process of achieving positive changes in service and processes in order to improve efficiency and quality.
- Resourcefulness: Securing and deploying resources effectively and efficiently.
- Cultivates Innovation: Creating new and better ways for the organization to be successful.
- Expertise: Demonstrating proficiency of an employee's skill or knowledge within their field of practice.
- Drives Results: Consistently achieving results, even under tough circumstances.
JUDGMENT/DECISION MAKING: Utilizes established corporate policies and procedures in making decisions. Uses sound judgment in meeting the responsibilities and performing the duties of the position.
ESSENTIAL SKILLS: KNOWLEDGE OF:- Current and future practices, terminology and principles of networking and information technology.
- Network systems hardware and software management of the most complex nature.
- Local and wide area networking principles and operations.
- Continuity of operations practices relating to local area networks, and connectivity to wide area networks.
- Confidentiality rules related to the operation of Lifestream functions and network information.
- Customer service practices that are required to meet and exceed end-user expectations.
SKILL IN:- Problem solving with relation to complex computer systems and network operations.
- Oral, written, and one-on-one communications with technical and non-technical users.
- Organizing objectives, and prioritizing work.
ABILITY TO:- Quickly analyze operational issues with complex network operations and equipment.
- Interpret non-technical communications to serve customers with skill and professionalism.
- Maintain cooperative and effective working relationships with other employees, supervisors, and the citizens.
- Ability to function in a team environment.
EDUCATION & EXPERIENCE:
- Education: High school diploma
- Experience: Network system operational training
- At least ten years of experience in network support services - including experience with the most complex and difficult network issues - with a demonstrated ability to solve the most networking systems issues.
- Course work in computers and information systems may be substituted for experience.
- College, business school or specialized training is preferable. Any satisfactory equivalent combination of experience and training which ensures ability to perform the work will be considered.
- Driving Requirements:
- Must be Over the age of 21 required
- Minimum of 5-years driving experience required
- Possess a Valid FL Driver's license (within 30 days of hire if currently do not possess)
- Possess a continuously valid US Driver's license for the past three years, from date of issue required
- Safe Driving record required
- Comfortable working in different locations and driving to different locations on assigned days.
TRAINING & DEVELOPMENT: Completes all requirements according to Individual Training Plan within the first six months of hire and annually. Other training and/or professional development may be assigned due to evolution of programs.
POSITION CONTENT: This job description is not intended to be and should not be construed as an all inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, Management reserves the right to modify, and/or remove duties and assign other duties as necessary.