Description
Are you someone who enjoys solving technical problems and helping others stay productive? ENVE is looking for a Desktop Computer Support Specialist to serve as the first point of contact for internal IT support and ensure employees can work efficiently with their technology.ย
ENVE Composites, based in Ogden, Utah, is a leading manufacturer of premium carbon fiber bicycle components and bikes. Since 2007, we've been driven by innovation, precision, and passion for creating world-class products. Our team is made up of dedicated professionals who take pride in their work and support one another in a collaborative environment.
The Desktop Computer Support Specialist I is the initial point of contact for employees seeking technical assistance. This role is responsible for diagnosing and resolving hardware and software issues, supporting end-users, and maintaining reliable IT systems-including conference room and video conferencing technologies.
Responsibilities include but are not limited to the following:
- Provide first-level technical support for hardware, software, and basic network issuesย
- Respond promptly to help with desk requests and troubleshoot user problemsย
- Install, configure, and maintain desktops, laptops, printers, and mobile devicesย
- Support and maintain conference room technology and video conferencing systemsย
- Communicate effectively with users to diagnose and resolve technical issuesย
- Escalate complex issues to appropriate IT personnel or vendors when neededย
- Document technical issues, resolutions, and support proceduresย
- Assist in developing user training materials and provide basic training when neededย
- Maintain a safe, organized, and compliant work environment
Required qualifications:
- High school diploma or equivalent (IT certification or degree is a plus)ย
- Experience in a customer-facing technical support role or relevant internshipย
- Basic knowledge of Windows, macOS, and office productivity tools (Microsoft Office, Google Workspace)ย
- Familiarity with computer hardware, peripherals, and mobile devicesย
- Strong communication skills and ability to support non-technical usersย
- Commitment to maintaining confidentiality and data security
Preferred qualifications:
- 1+ years of IT help desk or technical support experienceย
- Experience in a manufacturing environmentย
- CompTIA A+ certification (required or willingness to obtain)ย
- Microsoft Foundations or CompTIA Network+ certificationย
- Bilingual (Spanish/English) is a plus
Skills That Matter:
- Strong problem-solving and troubleshooting abilitiesย
- Excellent customer service and interpersonal skillsย
- Attention to detail and ability to diagnose issues accuratelyย
- Ability to quickly learn new technologiesย
- Self-motivated and able to work independently with minimal supervisionย
- Adaptability in a fast-changing work environmentย
What We'll Provide
Compensation
$20.75 - $24.00/hour, depending on experience
Benefits
ENVE offers a comprehensive best-in-class benefits package, including:
- 120 hours of paid time off annuallyย
- 96 hours of paid holidays annuallyย
- Medical (PPO w/FSA or QHDHP w/HSA), prescription, dental, and vision coverageย
- Company-paid life insurance and short- and long-term disabilityย
- 401(k) with employer matchย
- Paid parental leaveย
- Professional development opportunitiesย
- Employee discounts on ENVE products
Work Schedule & Environment
- Full-time position, Monday-Friday, 8-hours
- Occasional extended hours, weekends, or alternate shifts may be required (1-2x per year)
- Regular onsite attendance required; this is not a remote opportunity
- Work environment includes office settings and occasional time in warehouse/manufacturing areasย
- Must be able to lift 20 lbs. and perform physical tasks such as standing, bending, and reachingย
ENVE Composites is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, veteran status, disability, or any other legally protected characteristic.