Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering or a related ... Proficient in networking protocols such as BGP, OSPF, VxLAN and data center technologies
Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering or a related ... Proficient in networking protocols such as BGP, OSPF, VxLAN and data center technologies
Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering or a related ... Proficient in networking protocols such as BGP, OSPF, VxLAN and data center technologies
Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering or a related ... Proficient in networking protocols such as BGP, OSPF, VxLAN and data center technologies
As a member of our Technical Support Engineering team, located in San Mateo, supporting the entire ... Coursework with a focus on computer networking, Linux, electronics, computer systems, Python or ...
As a member of our Technical Support Engineering team, located in San Mateo, supporting the entire ... Coursework with a focus on computer networking, Linux, electronics, computer systems, Python or ...
Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering or a related ... Proficient in networking protocols such as BGP, OSPF, VxLAN and data center technologies
Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering or a related ... Proficient in networking protocols such as BGP, OSPF, VxLAN and data center technologies
Technical Support Engineer
Santa Clara, CA · On-site
$87K - $107K/yr
Bachelor's degree in Computer Science, Networking, Cybersecurity, or a related field (or equivalent work experience). * Minimum 5-8 years of technical support, network engineering, or security ...
Technical Support Engineer
Santa Clara, CA · On-site
$87K - $107K/yr
Bachelor's degree in Computer Science, Networking, Cybersecurity, or a related field (or equivalent work experience). * Minimum 5-8 years of technical support, network engineering, or security ...
The Technical Support Engineer will diagnose and resolve customer issues, support installations ... Demonstrated proficiency using various computer programs, such as Outlook, Word, and Excel, as well ...
The Technical Support Engineer will diagnose and resolve customer issues, support installations ... Demonstrated proficiency using various computer programs, such as Outlook, Word, and Excel, as well ...
Technical Support
Menlo Park, CA · On-site
Technical Support Location :Menlo Park CA, Washington DC, Seattle, New York(Onsite) Contract ... Computer Operating System Management (Windows, MacOS, Linux) * Phone Operating System Management ...
Technical Support
Menlo Park, CA · On-site
Technical Support Location :Menlo Park CA, Washington DC, Seattle, New York(Onsite) Contract ... Computer Operating System Management (Windows, MacOS, Linux) * Phone Operating System Management ...
Technical Support Engineer
Seal Beach, CA · On-site
The Technical Support Engineer will diagnose and resolve customer issues, support installations ... Demonstrated proficiency using various computer programs, such as Outlook, Word, and Excel, as well ...
Technical Support Engineer
Seal Beach, CA · On-site
The Technical Support Engineer will diagnose and resolve customer issues, support installations ... Demonstrated proficiency using various computer programs, such as Outlook, Word, and Excel, as well ...
Technical Support Engineer
Seal Beach, CA · On-site
$95K - $135K/yr
The Technical Support Engineer will diagnose and resolve customer issues, support installations ... Demonstrated proficiency using various computer programs, such as Outlook, Word, and Excel, as well ...
Technical Support Engineer
Seal Beach, CA · On-site
$95K - $135K/yr
The Technical Support Engineer will diagnose and resolve customer issues, support installations ... Demonstrated proficiency using various computer programs, such as Outlook, Word, and Excel, as well ...
Technical Support Engineer
Seal Beach, CA · On-site
The Technical Support Engineer will diagnose and resolve customer issues, support installations ... Demonstrated proficiency using various computer programs, such as Outlook, Word, and Excel, as well ...
Technical Support Engineer
Seal Beach, CA · On-site
The Technical Support Engineer will diagnose and resolve customer issues, support installations ... Demonstrated proficiency using various computer programs, such as Outlook, Word, and Excel, as well ...
Technical Support
Mountain View, CA · On-site
$27 - $37/hr
User Support & Troubleshooting: * Provide prompt and effective technical support to users of AR ... Knowledge of networking concepts and troubleshooting techniques. * Familiarity with mobile device ...
Technical Support
Mountain View, CA · On-site
$27 - $37/hr
User Support & Troubleshooting: * Provide prompt and effective technical support to users of AR ... Knowledge of networking concepts and troubleshooting techniques. * Familiarity with mobile device ...
Technical Support
Walnut Creek, CA · On-site
$27 - $37/hr
User Support & Troubleshooting: * Provide prompt and effective technical support to users of AR ... Knowledge of networking concepts and troubleshooting techniques. * Familiarity with mobile device ...
Technical Support
Walnut Creek, CA · On-site
$27 - $37/hr
User Support & Troubleshooting: * Provide prompt and effective technical support to users of AR ... Knowledge of networking concepts and troubleshooting techniques. * Familiarity with mobile device ...
Technical Support Engineer
$87K - $107K/yr
Bachelor's degree in Computer Science, Networking, Cybersecurity, or a related field (or equivalent work experience). * Minimum 5-8 years of technical support, network engineering, or security ...
Technical Support Engineer
$87K - $107K/yr
Bachelor's degree in Computer Science, Networking, Cybersecurity, or a related field (or equivalent work experience). * Minimum 5-8 years of technical support, network engineering, or security ...
Diagnose and troubleshoot technical problems related to hardware, software, and networking ... Bachelor's degree in Information Technology, Computer Science, or related field (preferred)
Diagnose and troubleshoot technical problems related to hardware, software, and networking ... Bachelor's degree in Information Technology, Computer Science, or related field (preferred)
Technical Support Engineer
$86K - $125K/yr
Bachelor's degree in Computer Science, Networking, Cybersecurity, or a related field (or equivalent work experience). * Minimum 5-8 years of technical support, network engineering, or security ...
Technical Support Engineer
$86K - $125K/yr
Bachelor's degree in Computer Science, Networking, Cybersecurity, or a related field (or equivalent work experience). * Minimum 5-8 years of technical support, network engineering, or security ...
Diagnose and troubleshoot technical problems related to hardware, software, and networking ... Bachelor's degree in Information Technology, Computer Science, or related field (preferred)
Diagnose and troubleshoot technical problems related to hardware, software, and networking ... Bachelor's degree in Information Technology, Computer Science, or related field (preferred)
Diagnose and troubleshoot technical problems related to hardware, software, and networking ... Bachelor's degree in Information Technology, Computer Science, or related field (preferred)
Diagnose and troubleshoot technical problems related to hardware, software, and networking ... Bachelor's degree in Information Technology, Computer Science, or related field (preferred)
Diagnose and troubleshoot technical problems related to hardware, software, and networking ... Bachelor's degree in Information Technology, Computer Science, or related field (preferred)
Diagnose and troubleshoot technical problems related to hardware, software, and networking ... Bachelor's degree in Information Technology, Computer Science, or related field (preferred)
Technical Support Engineer
Sunnyvale, CA · On-site
$86K - $125K/yr
Bachelor's degree in Computer Science, Networking, Cybersecurity, or a related field (or equivalent work experience). * Minimum 5-8 years of technical support, network engineering, or security ...
Technical Support Engineer
Sunnyvale, CA · On-site
$86K - $125K/yr
Bachelor's degree in Computer Science, Networking, Cybersecurity, or a related field (or equivalent work experience). * Minimum 5-8 years of technical support, network engineering, or security ...
A good foundation of basic networking concepts. * Basic knowledge of Linux, with an interest in ... Ability to think logically, analyze logs and troubleshoot computer software and IT related issues.
A good foundation of basic networking concepts. * Basic knowledge of Linux, with an interest in ... Ability to think logically, analyze logs and troubleshoot computer software and IT related issues.
Computer Networking Technical Support information
Other
This job post has expired today. Applications are no longer accepted.
Job description
Nexthop AI is a team of industry-leading professionals with deep hardware and software expertise spanning silicon, systems, network operations and cloud development, dedicated to building innovative, bleeding-edge solutions for large-scale AI deployments. The team culture thrives on collaboration, creativity and fun while delivering foundational technologies for next-generation AI infrastructure.
Job Responsibilities- Deliver exceptional customer experiences by providing timely and effective support
- Troubleshoot complex and dynamic customer environments, diagnosing and resolving technical issues
- Maintain clear and consistent communication with both external customers and internal teams
- Develop deep expertise in our products and solutions, understanding customer usage patterns
- Collaborate closely with Software and Hardware Engineering teams to diagnose issues, propose workarounds, and implement resolutions
- Respond to customer inquiries and questions across various communication channels (chat, phone, web)
- Meticulously track customer cases and prioritize them based on classification and urgency
- Provide timely workarounds and resolutions to customer issues, adhering to established service level agreements
- Track and report metrics and strive for continuous improvement
- Required to be part of an on-call rotation schedule to ensure 24/7 support coverage
- Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering or a related field
- Minimum 10 years of experience in technical support roles
- Leadership roles require 15+ years of experience in support environments
- Proficient in networking protocols such as BGP, OSPF, VxLAN and data center technologies
- Proficient in networking technologies software with hands-on experience across diverse Network Operating Systems (NOS) such as IOS, IOS-XR, EOS, and Junos
- Experience with SONiC (Software for Open Networking in the Cloud) or any Open source OS is highly desirable
- Proven ability to effectively debug and troubleshoot complex networking issues.
- Significant experience in DevOps, Network Operations, or Network Engineering within a cloud provider or enterprise-level team
Our company bolsters all the advantages of working at a startup with the expertise of a seasoned team who have successfully built startups into thriving companies. Here you'll have the unique opportunity to collaborate and learn from top-tier engineers, while still working on mission critical projects. If you are excited to learn, solve hard problems at the forefront of computer systems, and be a part of shaping a burgeoning company, this is the place for you.