Reports to: General Manager/Regional ManagerJob Summary: In the absence of the salaried Manager, the Key Hourly ensures adherence to Duffy's brand standards, employment policies, health and safety standards and financial performance. Major Areas of Responsibility: Monitors all restaurant operations and conditions to ensure the quality of the product and guest services. This includes employee job performance; food and labor costs, operation of restaurant equipment; food and beverage preparation, storage, and presentation; food and beverage service; cash transactions, comps, or voids, and amounts of cash in drawers.
Analyze data to make operational decisions or activities.Direct organizational operations, projects, or services.Direct sales, marketing, or customer service activities.Prepare staff floor plan or work assignments.Monitor performance of staff. Provide basic information to guests.Document events in the manager's log.Operates a computer and associated software (MS Office, internet) and computerized cash register. When needed, may perform the duties of a server, expediter, bartender, line cook, dishwasher busser, or food runner.Maintain a positive and professional approach to coworkers and customers.Strong MVP Program knowledge