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Computer Lab Assistant Jobs in Rockville, MD (NOW HIRING)

Solutions3 LLC

Lab Manager III

Arlington, VA · On-site

$112K - $131K/yr

Monitor and respond to users on IT helpdesk channels and phone lines * Assist in the management of ... CEH, Sec+, Network+, CCNA Required Education: BS Computer Science, Computer Engineering, Computer ...

Solutions³ LLC

Lab Manager III

Arlington, VA · On-site

Monitor and respond to users on IT helpdesk channels and phone lines * Assist in the management of ... CEH, Sec+, Network+, CCNA Required Education: BS Computer Science, Computer Engineering, Computer ...

Solutions3 LLC

Lab Manager II

Arlington, VA · On-site

$84K - $103K/yr

Monitor and respond to users on IT helpdesk channels and phone lines * Assist in the management of ... CEH, Sec+, Network+, CCNA Required Education: BS Computer Science, Computer Engineering, Computer ...

ARSIEM Corporation

Lab Manager III

Arlington, VA · On-site

... • Assist in the management of user accounts and resetting credentials • Performing ... Required : • BS Computer Science, Computer Engineering, Computer Information Systems, Computer ...

ARSIEM

Lab Manager III

Arlington, VA · On-site

Minimum Qualifications * BS Computer Science, Computer Engineering, Computer Information Systems ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

DigiFlight, Inc.

Lab Manager - III

Columbia, MD · On-site

... • Assist in the management of user accounts and resetting credentials • Performing ... BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems ...

ARSIEM Corporation

Lab Manager III

Arlington, VA · On-site

... • Assist in the management of user accounts and resetting credentials • Performing ... Required : • BS Computer Science, Computer Engineering, Computer Information Systems, Computer ...

ARSIEM

Lab Manager III

Arlington, VA · On-site

Minimum Qualifications * BS Computer Science, Computer Engineering, Computer Information Systems ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

ARSIEM

Lab Manager III

Arlington, VA

Minimum Qualifications * BS Computer Science, Computer Engineering, Computer Information Systems ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

Solutions³ LLC

Lab Manager III

Arlington, VA · On-site

$112K - $131K/yr

Monitor and respond to users on IT helpdesk channels and phone lines * Assist in the management of ... CEH, Sec+, Network+, CCNA Required Education: BS Computer Science, Computer Engineering, Computer ...

Solutions³ LLC

Lab Manager II

Arlington, VA · On-site

$84K - $103K/yr

Monitor and respond to users on IT helpdesk channels and phone lines * Assist in the management of ... CEH, Sec+, Network+, CCNA Required Education: BS Computer Science, Computer Engineering, Computer ...

Solutions3 LLC

Lab Manager III

Arlington, VA · On-site

$94K - $112K/yr

... plans, and assist with the restoration of services. Solutions³ LLC is seeking a Technical ... DoD 8140.01 IAT Level II Required Education: BS Computer Science, Computer Engineering, Computer ...

NewGen

Lab Manager III

Arlington, VA · On-site

Monitor and respond to users on IT helpdesk channels and phone lines * Assist in the management of ... Must be able to obtain DHS Suitability * BS Computer Science, Computer Engineering, Computer ...

Solutions³ LLC

Lab Manager III

Arlington, VA · On-site

$94K - $112K/yr

... plans, and assist with the restoration of services. Solutions³ LLC is seeking a Technical ... DoD 8140.01 IAT Level II Required Education: BS Computer Science, Computer Engineering, Computer ...

Solutions³ LLC

Lab Manager III

Arlington, VA · On-site

$94K - $112K/yr

... plans, and assist with the restoration of services. Solutions³ LLC is seeking a Technical ... DoD 8140.01 IAT Level II Required Education: BS Computer Science, Computer Engineering, Computer ...

Solutions3 LLC

Lab Manager II

Arlington, VA · On-site

... plans, and assist with the restoration of services. Solutions³ LLC is seeking a Technical ... DoD 8140.01 IAT Level II Required Education: BS Computer Science, Computer Engineering, Computer ...

Solutions3 LLC

Lab Manager III

Arlington, VA · On-site

$94K - $112K/yr

... plans, and assist with the restoration of services. Solutions³ LLC is seeking a Technical ... DoD 8140.01 IAT Level II Required Education: BS Computer Science, Computer Engineering, Computer ...

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All JobsComputer Lab JobsComputer Lab Assistant JobsComputer Lab Assistant Jobs in Rockville, MD

Computer Lab Assistant information

See Rockville, MD salary details

$8

$18

$29

How much do computer lab assistant jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for computer lab assistant in Rockville, MD is $18.15, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $20.34 per hour, depending on experience, location, and employer.

What is a computer lab assistant?

Computer Lab Assistants are staff members who help maintain the computer lab environment in schools, colleges, libraries, or other institutions. Their duties typically include assisting users with computer hardware and software issues, maintaining equipment, ensuring lab rules are followed, and sometimes providing basic technical support or troubleshooting. They may also help set up computers for classes, install software updates, and keep the lab organized and secure. Computer Lab Assistants play a key role in ensuring that lab users have a smooth and productive experience.

What does a computer lab assistant do?

A Computer Lab Assistant regularly interacts with both students and faculty, providing technical support, troubleshooting hardware and software issues, and ensuring that lab resources are available and functioning. They may assist students with printing, accessing specialized software, or navigating network issues, while also helping faculty set up equipment for classes or presentations. Effective communication and problem-solving skills are essential, as the role often involves managing multiple requests and maintaining a supportive learning environment.

What are the key skills and qualifications needed to thrive as a computer lab assistant, and why are they important?

To thrive as a Computer Lab Assistant, you need a solid understanding of computer hardware/software, troubleshooting skills, and often at least a high school diploma or relevant coursework. Familiarity with operating systems (Windows, macOS, Linux), basic networking, and lab management software is typically required. Strong communication, patience, and customer service skills help you assist users and resolve issues effectively. These skills ensure efficient lab operations, timely technical support, and a positive user experience for all lab patrons.

What is the difference between Computer Lab Assistant vs Library Technician?

AspectComputer Lab AssistantLibrary Technician
Required CredentialsHigh school diploma; some roles may prefer technical certificationsAssociate degree in library science or related field
Work EnvironmentEducational institutions, computer labs, tech centersLibraries, educational institutions, archives
Employer & Industry UsageSchools, colleges, universitiesPublic and academic libraries
Common Search & ComparisonOften compared for tech support and equipment management rolesCompared for cataloging, assisting patrons, and resource management

The main difference between a Computer Lab Assistant and a Library Technician lies in their work environment and focus. Computer Lab Assistants primarily support technology and equipment in educational settings, while Library Technicians focus on managing library resources and assisting patrons. Both roles require technical skills, but their daily tasks and industry settings differ significantly.

What degree do I need to be a computer lab assistant?

A computer lab assistant typically does not require a specific degree but often benefits from a high school diploma or equivalent. Relevant skills include basic computer knowledge, familiarity with operating systems, and troubleshooting abilities; some positions may prefer or require postsecondary coursework or certifications in information technology or related fields.

What qualifications do I need to be a computer lab assistant?

A computer lab assistant typically needs a high school diploma or equivalent, along with basic computer skills and familiarity with operating systems, software, and hardware. Some positions may require technical certifications or experience with network troubleshooting, and strong communication skills are also beneficial.

What job categories do people searching Computer Lab Assistant jobs in Rockville, MD look for?

The top searched job categories for Computer Lab Assistant jobs in Rockville, MD are:

What cities near Rockville, MD are hiring for Computer Lab Assistant jobs?

Cities near Rockville, MD with the most Computer Lab Assistant job openings:

Computer Lab Assistant jobs near you
Infographic showing various Computer Lab Assistant job openings in Rockville, MD as of August 2026, with employment types broken down into 1% Internship, 1% As Needed, 77% Full Time, 18% Part Time, 2% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $37,748 per year, or $18.1 per hour.

Sr. Technical Support Analyst (Hopkins Bloomberg Center)

Washington, DC • On-site

Johns Hopkins University
Colleges, Universities, and Professional Schools • 10K+ employees
Learn more about Johns Hopkins Universityexternal

Full-time

Posted 16 days ago

Key responsibilities

  • Provide technical support to faculty, students, and guests for classroom technology and event venues.

  • Install, configure, maintain, and troubleshoot end user devices, software, and peripherals, including resolving hardware and software issues.

  • Manage customer service requests by recording, prioritizing, and resolving Level 1 and Level 2 issues, and document instructions and support procedures.

Johns Hopkins University rating

8.0

Company rating: 8.0 out of 10

Based on 71 frontline employees who took The Breakroom Quiz

Job description

The Hopkins Bloomberg Center is seeking a Sr. Technical Support Analyst to provide technical support to faculty, students, and guests. This role supports classroom technology and event venues, ensuring reliable operation and a high-quality user experience for teaching, learning, and special events. The Sr. Technical Support Analyst performs PC, peripheral equipment, and software installations. Provide premier hands-on technical assistance and effectively troubleshoot problems based on learned knowledge. Assist customers experiencing procedural or operational difficulty with technology applications, products, and services. Investigate and resolve computer software and hardware problems. This includes assistance via telephone, video conference, email, fax, walk-up, or assigned tickets. May assist and/or set up classroom, computer lab, or conference room computing needs. Manage the recording, prioritization, and tracking of customer service requests, and resolve Level 1 and Level 2 issues directly.
Work schedule is due to vary based on business needs. Typical hours for this position are Mondays through Thursdays 1:00-9:30 PM, Fridays 8:00 AM-4:30 PM, and rotating Saturdays as assigned.
Specific Duties & Responsibilities
Analysis & Design
  • Review customer software and hardware requirements.
  • Analyze workflow of customer environment.
  • Make recommendations for workspace design.
  • Identify and recommend ways to improve efficiency.
  • Communicate customer service requirements to management in order to evaluate additional service opportunities.

Install, Configure, Maintain
  • Install, configure, and maintain end user devices (PC workstations, mobile devices, peripheral equipment).
  • Install software for customers.
  • Physically fix or repair devices with problems.
  • Set up personal devices for staff, faculty, and students who need access to local Hopkins networks.
  • Physically lift, unpack, and move electronic equipment.
  • May require lifting and moving furniture.
  • Provide hands-on technical assistance.
  • Provide scheduled production reports.
  • Create and modify distribution packages to increase productivity of others.
  • May plan and coordinate installation of cabling.

Troubleshoot
  • Provide support and troubleshooting for computer labs, administrative PCs and walk in customers (students, faculty, and staff).
  • Resolve network printer problems.
  • Resolve and troubleshoot workstation, network, and internet access problems.
  • Assist students, faculty and staff on the use of installed software applications.
  • Assist students, faculty and staff in accessing and configuring e-mail accounts.
  • Provide daily reports to management on current issues.
  • Troubleshoot and resolve hardware and software problems (including mobile devices and peripherals) by following documentation and by using appropriate diagnostic tools to provide solutions to customer.
  • Act as informational resource on hardware and software questions/issues by serving on Help Desk or support desk.
  • Remain current on technology solutions to maintain professional knowledge and skills.
  • Create and utilize service request escalation rules.

Documentation/Presentation
  • Document instructions for using various hardware and software for customers.
  • Provide specialized training.
  • Create support documentation for the training and development of junior staff members.

Relationship Management
  • Provide technical support in the use of computing devices, software products and operations by responding to customers as needed.
  • Complete requests as assigned by meeting published Service Level Agreements and/or agreed delivery dates to ensure customer satisfaction.
  • Interact with outside vendors.
  • Other duties as assigned.

In addition to the duties described above
  • Demonstrate strong communication and customer service skills when responding to classroom and event technology support requests.
  • Effectively manage multiple priorities and tasks in a fast-paced, high-demand environment.
  • Collaborate successfully with multiple supervisors, stakeholders, and cross-functional teams.
  • Maintain flexibility to accommodate changing schedules, event requirements, and operational needs.
  • Provide timely troubleshooting and resolution of classroom and event technology issues to ensure uninterrupted service and support.

Minimum Qualifications
  • High school diploma or graduation equivalent.
  • Three years of related experience, including help desk or comparable IT client service.
  • Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.

Preferred Qualifications
  • Knowledgeable in Windows and macOS operating systems, classroom technology, smart phone technologies, and smart podium systems.
  • Provides support for classroom and event technology, including audiovisual equipment and presentation systems.
  • Available to work on-call and non-standard hours as needed.

Classified Title: Sr. Technical Support Analyst
Job Posting Title (Working Title): Sr. Technical Support Analyst (Hopkins Bloomberg Center)
Role/Level/Range: ATO 37.5/03/OG
Starting Salary Range: $24.85 - $43.55 HRLY (Commensurate w/exp.)
Employee group: Full Time
Schedule: Monday-Thursday 1:00 PM-9:30 PM, Friday 8:00 AM-4:30 PM
FLSA Status: Non-Exempt
Location: District of Columbia
Department name: 555 Penn
Personnel area: University Administration

What Johns Hopkins University employees say

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About Johns Hopkins University

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Gilman believed that teaching and research go hand in hand—that success in one depends on success in the other—and that a modern university must do both well. He also believed that sharing our knowledge and discoveries would help make the world a better place. In 145 years, we haven’t strayed from that vision. This is still a destination for excellent, ambitious scholars and a world leader in teaching and research. Distinguished professors mentor students in the arts and music, humanities, social and natural sciences, engineering, international studies, education, business, and the health professions. Those same faculty members, along with their colleagues at the university’s Applied Physics Laboratory, have made us the nation’s leader in federal research and development funding every year since 1979. That’s a fitting distinction for America’s first research university, a place that has revolutionized higher education in the U.S. and continues to bring knowledge and discoveries to the world.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Baltimore, MD, US

Year founded

1876

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