***THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** Job Summary Information Technology (IT) Managers are responsible for planning, organizing, directing, and controlling the IT activities, in one or more IT specialization areas, of the State, a department, or a division. The Governor's Technology Office (GTO) announces an opportunity to join a customer-centric, service-delivery organization focused on providing quality technology solutions for Nevada state agencies.
The Chief IT Manager position manages the Client Services Division with the GTO with the responsibility of over 80 employees, multiple agencies, and vendors. Included are Application Development, Database Administration and Hosting, Web Development Management along with ADA support, Field Support Services, an Enterprise Service Desk that provides 24X7 support for agency customers as well as other GTO customers, and Platform as a Service. This position is located in Carson City with offices located in several locations including greater Carson City, Las Vegas and Elko, manages several subordinate managers, supervisors, and professional staff and the development/implementation of policies and work plans.
This position has the responsibility for managing vendor and revenue contracts to include development of the project, scope of work, budget and schedule control, approval of changes, and evaluation of deliverables; complexity of the infrastructure to include multiple system and development platforms, and interface with internal and external entities. The position is responsible for the criticality of systems operations/results of failure in relation to legal, fiscal, and physical consequences. This position oversees an 'internal service funded' budget in excess of $14 million and is responsible for the financial and organizational actions for which the position has final decision-making authority; and the personal contacts with management internally and with external organizations to negotiate solutions to complex problems, resolve disputes, and justify actions/requests.
Due to the required 24-hour support for law enforcement functions and as a major agency manager, this position is subject to callouts and emergency operations. Essential Qualifications Bachelor's degree from an accredited college or university with major course work in computer science, management information systems, or closely related field and eight years of progressively responsible professional IT experience which involved strategic planning, project management, quality assurance, and computer operations, systems administration, network administration, database administration, applications analysis and development, or information security. Five years of this experience must have been in a supervisory or project manager capacity; OR one year of experience as an IT Manager III in Nevada State service; OR an equivalent combination of education and experience as described above.
Additional Position Requirements Experience in a full service development organization is required. Experience managing full service SDLC processes as well as the ITIL Framework is required. Experience with managing databases, project management, service desk/desktop and knowledge of or experience in WEB development is required.
Experience with budgets is required. Job Duties Develop, maintain, and enforce operational standards in accordance with departmental and State policies to ensure operating specifications are met. Develop physical and logical safety and security procedures for operating conditions and disaster recovery by analyzing procedures utilized at other agencies and organizations, reviewing literature on safety and security procedures, following federal/State guidelines, and consulting with subject matter experts.
Assess the effectiveness of current information systems technology resources and capacity analysis and initiate actions to reduce utilization, increase capacity, or address system replacement needs, if necessary. Recommend or select hardware by reviewing system-generated reports, system logs, utilization reports, vendor presentations, and technical hardware manuals. Design physical layout and installation requirements in response to the purchase of new equipment; analyze hardware technical manuals, floor space layouts, environmental requirements, and electrical requirements.
Evaluate and maintain inventory control, e.g., computer supplies, tape library, departmental equipment, and other items. Write requests for proposals which detail proposed systems and serve as a reference document for system development, personnel, and IT management by utilizing information gathered and subsequent analysis relating to hardware, software, and personnel requirements including systems objectives, data security provisions, primary outputs, implementation plans, comprehensive cost estimates, time schedules, migration plans, and integration of multiple technologies. Develop, examine, and evaluate contracts for purchases of materials and services
Develop and monitor IT budgets by reviewing past expenditure patterns, current funding levels, projected personnel and equipment needs, and demands for additional services by clients/users. Present and justify agency or division-wide IT budgets for review and approval and testify before Executive and Legislative groups as required. Provide project management to ensure that projects are completed by the scheduled due date in accordance with project specifications and requirements and within the project budget; analyze personnel, hardware and software requirements, and all costs associated with the project; establish delivery dates, conduct periodic project reviews, provide training for project team members, supervise installation of the system, provide regular project status reports to senior management; and determine training required prior to installation.
Participate in State IT activities and policy-making activities and/or serve on various ad hoc committees and work groups as needed. Maintain current knowledge of technological trends and advancements in the IT field and security management practices, laws, policies, and ethics. Develop organizational structure, staffing patterns, and resource allocation to meet agency or division-wide goals and objectives.
Supervise subordinate managers, supervisors, and staff, including hiring, determining workload, delegating assignments, training, monitoring and evaluating performance, and taking disciplinary action. Resolve problems presented by subordinate staff, users, and clients regarding work processes, policies, procedures, and methods. Perform related duties as assigned.
Under general administrative direction, incumbents perform IT managerial duties and interact with internal and external management levels as well as executives and officials to negotiate solutions to major or controversial issues within policy guidelines. Incumbents supervise a staff of lower level IT Managers and IT professionals on a regular and recurring basis and IT Technicians and support staff as required. Knowledge, Skills, and Abilities This job specification lists the major knowledge, skills and abilities of the job and is not all inclusive.
Incumbent(s) will be expected to have knowledge, skills and abilities from a previous level. Detailed knowledge of: strategic planning. Ability to: define complex problems, select the best course of action, assess costs, and present alternatives to high levels of government The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them.
All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. Please send direct Inquiries or correspondence to the recruiter listed on this announcement.