**Active A+ is required for consideration**
**SHIFT: Wednesday - Sunday 7:00am - 4:00pm**
We are looking for an experienced Field Technician II to support desktop and audiovisual technology across public transport operations in Dallas, Texas. This Long-term Contract position is ideal for someone who is comfortable working hands-on with end-user devices, imaging workflows, and peripheral equipment in a fast-paced environment. The role focuses on maintaining reliable workstation performance, resolving technical issues in the field, and ensuring audio visual systems and connected hardware function smoothly.
Responsibilities:
• Provide onsite technical support for desktops, workstations, and related end-user hardware throughout Dallas, Texas.
• Prepare, configure, and deploy computers using established imaging methods to ensure devices are ready for operational use.
• Diagnose and resolve issues involving peripheral equipment such as monitors, keyboards, printers, docking stations, and other connected devices.
• Support installation, troubleshooting, and maintenance of audio visual equipment to keep meeting and operational spaces fully functional.
• Perform hardware replacements, device setup, and system validation to minimize downtime for users.
• Respond to service requests and technical incidents with a focus on timely resolution and clear communication.
• Document completed work, device configurations, and recurring issues to support service continuity and future troubleshooting.
**Active A+ is required for consideration**
**SHIFT: Wednesday - Sunday 7:00am - 4:00pm**
• Hands-on experience with desktop support in a field or onsite service environment.
• Practical knowledge of desktop imaging, computer imaging, and device deployment processes.
• Ability to troubleshoot peripheral devices and peripheral equipment effectively.
• Familiarity with audio visual hardware support, setup, and issue resolution.
• Strong problem-solving skills with the ability to manage multiple support tasks independently.
• Clear communication skills and a detail-oriented approach when assisting end users.
• Ability to work in a public transport environment while following operational and safety expectations.