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Computer Help Desk Jobs in Minneapolis, MN (NOW HIRING)

Loram

Help Desk Technician

Hamel, MN

$21.50 - $29/hr

Strong working knowledge of Computer Hardware, Windows 10+, standard MSO 365 business applications ... Help Desk support In lieu of education 4+ years of equivalent combination of education and ...

Loram

Help Desk Technician

Hamel, MN · On-site

$21.50 - $29/hr

Strong working knowledge of Computer Hardware, Windows 10+, standard MSO 365 business applications ... Help Desk support In lieu of education 4+ years of equivalent combination of education and ...

hammerresidence

Help Desk Technician

Wayzata, MN

$20.25 - $27.25/hr

Position Title: Help Desk Support Technician Department: Information Technology Job Status ... Confer with end-users to discuss issues such as computer data access needs, security violations ...

Stinson's

Help Desk Technician (MPL)

Minneapolis, MN · On-site

$21 - $28.25/hr

Summary The Help Desk Technician must be able to work with users of varied technical ability and ... Solid understanding of basic networking concepts, computer hardware, and software support. * Good ...

Stinson's

Help Desk Technician (MPL)

Minneapolis, MN · On-site

$21 - $28.25/hr

Summary The Help Desk Technician must be able to work with users of varied technical ability and ... Solid understanding of basic networking concepts, computer hardware, and software support. * Good ...

Stinson

Help Desk Technician (MPL)

Minneapolis, MN · On-site

$21 - $28.25/hr

Summary The Help Desk Technician must be able to work with users of varied technical ability and ... Solid understanding of basic networking concepts, computer hardware, and software support. * Good ...

Wunderlich-Malec

Help Desk Support

Hopkins, MN · Hybrid

$55K - $75K/yr

The ideal candidate will provide support via phone, email, remote desktop control, and desk-side ... Good understanding of computer systems, mobile devices, and other tech products * Proven technical ...

Wunderlich-Malec

Help Desk Support

Hopkins, MN · On-site

$55K - $75K/yr

The ideal candidate will provide support via phone, email, remote desktop control, and desk-side ... Good understanding of computer systems, mobile devices, and other tech products * Proven technical ...

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All JobsComputer Help Desk JobsComputer Help Desk Jobs in Minneapolis, MN

Computer Help Desk information

See Minneapolis, MN salary details

$13

$24

$35

How much do computer help desk jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for computer help desk in Minneapolis, MN is $24.17, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $27.12 per hour, depending on experience, location, and employer.

What is the difference between Computer Help Desk vs Computer Support Specialist?

AspectComputer Help DeskComputer Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, on-site supportTechnical support, troubleshooting, on-site or remote
Employer & IndustryIT service providers, corporate IT departmentsIT consulting firms, corporate IT teams
Search & Comparison IntentCustomer support, troubleshooting rolesTechnical problem solving, system support

The main difference between a Computer Help Desk and a Computer Support Specialist lies in their scope and focus. Help Desk roles typically involve initial customer contact and basic troubleshooting, often in call centers or support desks. Support Specialists handle more complex technical issues, often requiring deeper technical knowledge and hands-on support. Both roles are essential in IT support, but they differ in responsibilities and work environments.

What are computer help desk professionals?

Computer help desk professionals are IT support specialists who assist users with technical issues related to computers, software, hardware, and networks. They provide support via phone, email, chat, or in-person, troubleshooting problems, answering questions, and guiding users through solutions. Help desk professionals play a crucial role in maintaining productivity by resolving technical issues promptly and ensuring systems run smoothly.

What jobs pay $10,000 a month without a degree?

In the computer help desk field, earning $10,000 a month typically requires advanced experience, certifications, or specialized skills rather than just the job title. High-paying roles may involve senior technical support, network administration, or cybersecurity positions that often demand industry certifications like CompTIA or Cisco, along with extensive experience. Entry-level help desk jobs usually pay less, but advancing into specialized or managerial roles can lead to higher salaries without a degree requirement.

What are the key skills and qualifications needed to thrive as a Computer Help Desk professional, and why are they important?

To thrive as a Computer Help Desk professional, you need strong troubleshooting abilities, foundational IT knowledge, and often a relevant certification like CompTIA A+ or Microsoft Certified Desktop Support Technician. Familiarity with ticketing systems, remote desktop software, and basic networking tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These skills ensure timely support, user satisfaction, and the smooth functioning of IT systems within an organization.

Are help desk jobs still in demand?

Help desk jobs, including computer help desk roles, remain in demand as organizations continue to rely on IT support for troubleshooting hardware, software, and network issues. These positions often require strong communication skills and knowledge of common operating systems and support tools, with demand driven by ongoing technology upgrades and cybersecurity needs.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, allowing Computer Help Desk professionals to focus on more complex issues. However, AI does not fully replace human support, as many technical problems require critical thinking, customer service skills, and personalized assistance that only trained technicians can provide.

What are some common challenges faced on a computer help desk, and how can I prepare for them?

One common challenge on a computer help desk is handling multiple support requests simultaneously while maintaining a high level of customer service. You may encounter frustrated users or complex technical issues that require quick problem-solving and effective communication. Preparing by strengthening your troubleshooting skills, familiarizing yourself with common software and hardware issues, and practicing patience can help you succeed. Additionally, learning to prioritize tasks and use help desk ticketing systems efficiently will make your workflow smoother.

What jobs pay $2000 a day?

High-paying jobs that can reach $2000 a day often include specialized roles such as senior software engineers, IT consultants, or cybersecurity experts, especially those with extensive experience or certifications. These positions typically require advanced skills, a strong professional reputation, and often involve consulting, contract work, or leadership responsibilities in technology or finance sectors.
What cities near Minneapolis, MN are hiring for Computer Help Desk jobs? Cities near Minneapolis, MN with the most Computer Help Desk job openings:
Computer Help Desk jobs near you
Infographic showing various Computer Help Desk job openings in Minneapolis, MN as of June 2026, with employment types broken down into 3% As Needed, 75% Full Time, 19% Part Time, and 3% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,268 per year, or $24.2 per hour.
Help Desk Technician

Help Desk Technician

Treasure Island Resort & Casino

Welch, MN • On-site

$21/hr

Full-time

Posted 4 days ago

Treasure Island Resort & Casino rating

7.8

Company rating: 7.8 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

24th of 140 rated casinos

Job description

*Please note: a resume is required for this position*
Grave Shift Position - 11:00pm - 9:00am
Pay Rate: $21.00 an hour with $2.00 an hour additional shift differential on swing and grave shift
SUMMARY: Provide first level support to team members on a variety of computer and network related issues. Responsible for a high level of guest service as described in your departments guest service standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Log, troubleshoot, diagnose, assign track and follow up on Help Desk calls and requests
  • Facilitate the problem solving process between the end user and IT staff in order to expedient problem resolution
  • Escalate issues as appropriate
  • Provide end user support of hardware and software systems
  • Maintain, review and update department documentation, problem and solution documentation and procedures and processes
  • Maintain files for IT service requests
  • Ensure proper protocols are followed for all submitted requests
  • Track application and system documentation as well as training materials
  • Monitor the Help Desk ticketing system and ensure all work orders are assigned, updated and handled according to Help Desk procedures
  • Effectively train end-users to maximize the use of their systems
  • Provide technical support for multiple locations

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Knowledge and Certification
Required:
  • 2-year degree in IT or related field or equivalent Help Desk experience

Skills
Required:
  • Demonstrated skills using software tools, and hardware / software troubleshooting skills
  • Accurate and detail-oriented
  • Highly organized and ability to adapt quickly to changing priorities
  • Excellent written, verbal and interpersonal communication skills and the ability to work in a team environment
  • Excellent problem solving skills
  • Strong technical understanding of technology, including various hardware, software and networking systems

Abilities
Required:
  • Ability to work fast and efficiently
  • Ability to follow established dress code policies and practice good personal hygiene
  • Ability to interact with guests, coworkers and management in a professional and courteous manner
  • Ability to independently complete multiple tasks in a professional manner
  • Ability to speak in a clear, concise and pleasant voice

REQUIRED TRAINING
  • Treasure Island guest service training
  • Any position-related training as determined by department manager

PHYSICAL DEMANDS
  • Must be able to sit for long periods of time with moderate amounts of walking and standing
  • Must be able to push, pull and grasp objects routinely
  • Must have the ability to independently lift 25+ pounds routinely
  • Must have manual dexterity necessary to manipulate computer equipment and related peripherals
  • Must be able to perform repetitive hand and wrist motions
  • Must have good eye hand coordination

WORKING ENVIRONMENT
  • Work is performed primarily in the administration building but may include going onto the gaming floor, which has flashing lights, frequent loud noises and cigarette smoke, and outdoors for events
  • Must be able to work in cramped, tight quarters
  • Must be willing to work a flexible schedule including all shifts, weekends and holidays
  • Occasionally overtime may be required
  • Extensive computer use

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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