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Computer Help Desk Representative Jobs in Wisconsin

wistar

Help Desk Analyst

Institute, WI · On-site

$19.75 - $27/hr

The Help Desk Analyst is primarily responsible for configuration, installation, and the support of ... Requirements: An AA/AS or BS in Computer Science or a combination of relevant education, IT ...

COATING PLACE LLC

IT Support/Help Desk

Verona, WI · On-site

Point of contact for all Help Desk calls; log and track requests using ManageEngine ServiceDesk ... Support end-user computer hardware, software, and phones. * Maintain Asset Tracking database ...

Amsoil, Inc.

Help Desk Analyst IV

Superior, WI · On-site

$75K - $88K/yr

AMSOIL INC. has an exciting opportunity as a Help Desk Analyst IV. In this Senior Level role, you ... Knowledge of basic computer hardware and software systems * Knowledge of desktop and server ...

Robert Half

Help Desk/Desktop Support Analyst

Milwaukee, WI · On-site

$22.80 - $26.40/hr

We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for ... Understanding of computer hardware, desktop equipment, and hardware or software installation ...

Volm Companies

IT Help Desk Technician

Wausau, WI · On-site

$18.19 - $21.83/hr

Job Title: IT Help Desk Technician Reports to: Corporate IT Director Shift: Monday-Friday, during ... Install, configure, and maintain computer systems, peripherals, and software. * Collaborate with ...

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Computer Help Desk Representative information

Infographic showing various Computer Help Desk Representative job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution.

Help Desk Specialist

Green Bay, WI • On-site

The Bay Family of Companies
Construction Materials Wholesalers • 501 - 1,000 employees
Learn more about The Bay Family of Companiesexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

Job Type
Full-time
Description
In this role, you will provide maintenance of the mostly virtualized computer desktop environment by resolving problems, installing hardware and software solutions, and supporting our end users and the internal IT team. You will be responsible for administration and internal support of the Company's thin client endpoints, laptops, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.
Essential Duties and Responsibilities:
  • Provide primary helpdesk phone support and resolve problems to the end user's satisfaction
  • Monitor and respond quickly and effectively to requests received through the IT helpdesk
  • Monitor Service Desk for tickets assigned to the queue and determine & process based on priority
  • Modify configurations, utilities, software default settings, etc. for the local workstation & peripherals
  • Utilize and maintain the helpdesk tracking software
  • Document internal procedures
  • Assist with onboarding of new users
  • Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
  • Install, test and configure new workstations, peripheral equipment and software
  • Maintain inventory of all equipment, software and software licenses
  • Escalate issues to appropriate teams as needed
  • Manage workstation setup and deployment for new employees using standard hardware, images and software
  • Assign users and computers to proper groups in Active Directory
  • Perform timely workstation hardware and software upgrades as required
  • Other duties as assigned

Requirements
Education and Experience:
  • High School Diploma required, associate's degree in information systems, Business, Communications or related field preferred
  • 2 years of relevant technical experience preferred

Job Knowledge, Skills and Abilities:
  • Strong aptitude in OS repairs, spyware and virus removal, hardware, upgrades and troubleshooting
  • Knowledge of computer logic in order to perform tasks listed associated with the job
  • Interpersonal skills necessary to train others in computer systems
  • Proven exceptional customer service skills
  • Strong accountability and time-management skills
  • Prioritization skills to meet work deadlines
  • Ability to read computer instruction manuals and comprehend directions in order to remedy minor computer equipment malfunctions or changes
  • Ability to maintain a high degree of confidentiality
  • Ability to contribute to a team-oriented environment while becoming a helpful resource to your co-workers

Benefits: At The Bay Family of Companies, we believe in taking care of our employees. We offer a comprehensive and competitive benefits package designed to support the health and well-being of our employees & their families.
  • Health benefits to include medical, dental and vision insurance. A wellness program with incentives.
  • Financial security with a 401(k) with a generous company match, a Health Savings Account option, and life & disability insurance for unexpected events.
  • Work-Life balance supported by a generous amount of paid time off and holidays to recharge.
  • Additional perks include employee discounts, company events and recognition programs.

***This employment advertisement is not applicable to individuals who reside in the states of California or Colorado.***

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