Computer Hardware Engineer Jobs in Longview, TX (NOW HIRING)

Job Summary:
CampusWorks, Inc. is dedicated to helping higher education institutions overcome technological challenges. They are seeking a Network Administrator to provide front-line support for client datacenter equipment, networking infrastructure, and audio-visual systems, ensuring reliable IT services and collaborating with local and remote teams.
Responsibilities:
• Install, configure, maintain, and upgrade network infrastructure, datacenter equipment, voice systems, and audio-visual technologies used in classrooms, offices, and campus environments.
• Demonstrate working knowledge of TIA-568 wiring standards and structured cabling practices.
• Configure and troubleshoot local area networks (LANs), servers, and related infrastructure systems.
• Install, configure, and support wireless access point (AP) infrastructure, ensuring reliable and secure wireless connectivity.
• Physically install and bring online network and server hardware, including rack installation, cable management, and hardware deployment.
• Procure equipment and software, coordinating with vendors and internal stakeholders as required.
• Diagnose and resolve issues involving network, server, voice, print and audio-visual hardware and infrastructure components.
• Support service desk and IT teams by assisting with troubleshooting efforts, identifying root causes, and clearly communicating technical solutions to users and stakeholders.
• Own specific project deliverables and contribute to broader infrastructure and technology transformation initiatives.
• Communicate project status, technical activities, and accomplishments to both internal CampusWorks teams and client stakeholders.
• Accurately log, assign, update, and resolve service requests, incidents, and project tasks within designated work management systems.
• Escalate complex service requests or infrastructure concerns to senior engineers or CoE teams as appropriate.
• Follow established technical processes, policies, and procedures aligned with CampusWorks and client governance standards.
• Create and maintain technical documentation, including installation procedures, configuration standards, and troubleshooting guides.
• Provide after-hours support for maintenance windows and infrastructure emergencies as needed.
• Exercise independent judgment and decision-making with moderate supervision to accomplish assigned objectives.
• Undertake additional responsibilities as determined by CampusWorks leadership or client operational needs.
Qualifications:
Required:
• Associate’s degree in Computer Science, Information Technology, or a related field (or equivalent professional experience). Active pursuit of an Associate’s degree may be considered.
• Minimum 2 years of relevant experience in network infrastructure, desktop support, audio-visual systems, or similar technical roles.
• Knowledge of network infrastructure components, including design, functionality, configuration, and troubleshooting practices.
• Demonstrated ability to solve technical and operational problems of moderate complexity.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong written and verbal communication skills.
• Ability to explain technical concepts and train users in clear, non-technical language.
• Demonstrated ability to collaborate effectively in a team-based service environment.
• Strong commitment to customer service and client satisfaction.
• Strong organizational skills with attention to detail and accuracy.
• Ability to work independently while balancing multiple tasks and competing priorities.
Preferred:
• Knowledge of server infrastructure and server operating systems.
• Experience with enterprise network equipment such as Aruba, Brocade/Ruckus, and FortiNet.
• Experience supporting Microsoft server environments and Azure infrastructure.
• Experience installing and supporting Audio Visual equipment (e.g., neat.board pro or comparable technologies).
• Familiarity with higher education enterprise applications such as Learning Management Systems (Canvas, Moodle, Blackboard) and ERP systems (Banner, Colleague, Jenzabar).
• ITIL certification or familiarity with IT service management frameworks.
• Industry certifications such as CompTIA ITF+, A+, Network+, Server+, or equivalent experience.
Company:
CampusWorks is higher education’s trusted partner in building resilience and becoming future-ready. Founded in 1999, the company is headquartered in Bradenton, USA, with a team of 51-200 employees. The company is currently Growth Stage.